desktop support engineer

Deskside Support Engineer
Role Objective:
Provide on-site deskside IT support to end-users for day-to-day technical issues, ensuring smooth
functioning of IT devices, meeting-room infrastructure, and asset management.
Key Responsibilities:
• Troubleshoot and resolve incidents related to desktops, laptops, printers, and end-user
peripherals.
• Install, configure, and upgrade software/hardware as per organisation standards.
• Provide AV/IT support during meetings and conferences.
• Log and track support tickets in the ITSM tool, escalating when required.
• Coordinate with OEMs and authorised service providers for hardware repairs and warranty
claims.
• Maintain and update IT Asset Register, including allocation and de-allocation of equipment.
• Ensure tickets are resolved within defined SLA timelines.
• Support internal/external IT audits by providing asset and incident data.
Desired Profile:
• Diploma/Graduate in IT/Computer Science or related field.
• 2–4 years of experience in deskside/end-user IT support.
• Hands-on knowledge of Windows/Linux OS, hardware troubleshooting, and MS Office tools.
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