Key Responsibilities:
Operations & Supervision:
· Ensure all housekeeping, pantry, and soft services are executed as per SOPs and predefined schedules.
· Supervise daily deployment of housekeeping and pantry staff based on rosters; monitor punctuality, grooming, and discipline.
· Conduct daily inspections of critical areas such as restrooms, pantries, reception, lobbies, and meeting rooms.
· Coordinate pantry operations, including beverage replenishment, cutlery hygiene, and pantry equipment maintenance.
· Ensure availability and functionality of consumables (fragrance dispensers, tissue rolls, hand soap, etc.) at all service points.
· Conduct regular briefing and debriefing sessions with housekeeping and pantry teams.
· Maintain hygiene and cleanliness standards aligned with client expectations and statutory health norms.
Staff Coordination & Administration:
· Manage staff attendance, leave tracking, ID card issuance, and exit formalities in coordination with Site Admin.
· Provide ongoing training and retraining to soft service staff on cleaning practices, PPE usage, customer service, and emergency procedures.
· Monitor discipline, behavior, and grooming of staff throughout shifts.
Compliance & Reporting:
· Ensure strict compliance with Environmental Health & Safety (EHS) standards across soft services.
· Maintain daily checklists, attendance registers, logbooks, and stock records; report deviations to management.
· Prepare soft services performance reports, assist with monthly MIS submission, and conduct internal audits.
· Identify service improvement areas during audits and communicate corrective actions to staff.
· Escalate unresolved or repeat issues to the JLL/client team along with recommendations for corrective actions.
· Ensure waste segregation and disposal is conducted in compliance with sustainability and facility protocols.
Occupant Experience:
· Serve as the first point of contact for employees/occupants on soft service-related concerns.
· Respond promptly to service complaints and provide real-time updates to clients on escalations, absenteeism, and service gaps.
· Maintain high levels of occupant satisfaction by ensuring clean, safe, and well-serviced spaces at all times.
Qualifications and Requirements:
· Bachelor's degree in Facility Management, Business Administration, Engineering, or related field (or equivalent experience).
· 3-6 years of experience in facility management or soft services supervision.
· Strong organizational, problem-solving, and multitasking abilities.
· Working knowledge of housekeeping, pantry operations, and EHS compliance.
· Effective leadership and staff management capabilities.
· Excellent communication and interpersonal skills.
· Proficiency in MS Office, reporting tools, and facility management systems (preferred).
