Purpose of the Role
The Head of Quality & Excellence is responsible for designing, developing, implementing, and continually improving Athleaders' Quality Management System (QMS) to ensure that every client receives a consistent, high-quality and repeatable experience, irrespective of location, coach or service delivered.
The role will establish a culture of operational excellence by documenting, standardising, monitoring, and continuously improving business processes across all functions.
Key Responsibilities: * Develop and maintain the Quality Management System
* Design, implement and maintain an ISO 9001-aligned Quality Management System.
* Develop quality policies, procedures and work instructions.
* Ensure all business processes are documented, controlled and periodically reviewed.
* Maintain version control of all quality documentation.

experience

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