# Key Deliverables / Responsibility Area Weightage (%)
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1. Routine HR requests and questions from employees and managers received through the HR helpline mailbox, logged and triaged in Jira, and resolved within defined SLAs, with any workplace concerns or grievances escalated to the HR Manager 20% 2. Effective support of US leaves of absence: proactive coordination with the employee, the employee's manager, and the leave administration company, with every case acknowledged within 1 business day and all leave transactions accurately processed and tracked in Workday through return to work 20% 3. Timely and error-free processing of employee transfers and job/department changes in Workday 15% 4. Well-coordinated onboarding administration, with 90% new-hire satisfaction with orientation (post-orientation survey) 10% 5. Timely and accurate processing of unemployment claims and US state agency inquiries within required deadlines 10% 6. 95% of standard employment verification letters issued within 1 business day; complex cases within 3 business days 10% 7. Reduced data discrepancies in HRIS through regular data audits and timely corrections 10% 8. Accurate new-hire payroll setup within defined SLA 5% 9. Support separation and offboarding activities as assigned
experience
8show more# Key Deliverables / Responsibility Area Weightage (%)
1. Routine HR requests and questions from employees and managers received through the HR helpline mailbox, logged and triaged in Jira, and resolved within defined SLAs, with any workplace concerns or grievances escalated to the HR Manager 20% 2. Effective support of US leaves of absence: proactive coordination with the employee, the employee's manager, and the leave administration company, with every case acknowledged within 1 business day and all leave transactions accurately processed and tracked in Workday through return to work 20% 3. Timely and error-free processing of employee transfers and job/department changes in Workday 15% 4. Well-coordinated onboarding administration, with 90% new-hire satisfaction with orientation (post-orientation survey) 10% 5. Timely and accurate processing of unemployment claims and US state agency inquiries within required deadlines 10% 6. 95% of standard employment verification letters issued within 1 business day; complex cases within 3 business days 10% 7. Reduced data discrepancies in HRIS through regular data audits and timely corrections 10% 8. Accurate new-hire payroll setup within defined SLA 5% 9. Support separation and offboarding activities as assigned
experience
8