Role & responsibilities Technical Skills & Process KnowledgeSystem Proficiency: Strong hands-on experience with HRIS platforms (e.g., Workday, SAP, SuccessFactors) and Case Management/Ticketing tools (e.g., ServiceNow, Zendesk).HR Knowledge: Solid understanding of core HR processes, policies, and compliance procedures across multiple disciplines (e.g., benefits, onboarding, payroll, data administration).Content Management: Experience contributing to or