KEY JOB ACCOUNTABILITIES INCLUDE, BUT ARE NOT LIMITED TO
KPIs
Providing an excellent service to all India colleagues, in partnership with the broader HR team
- Covering a range of services that span the full employee lifecycle, the role manages and responds to queries, providing regional advice on HR policy/process/system queries - owning, supporting, resolving or escalating as appropriate
- Is the face for colleagues when they join the Company, providing an informative and supportive onboarding experience.
- Uses credibility and gravitas to influence colleagues to follow global HR processes across all elements of the employee lifecycle
- In collaboration with UK HR colleagues, manages local ER matters to resolution balancing risk and business requirements
- Maintains HR records for regional employees, and collaborates with Payroll to ensure that payroll and benefits data is accurate and provided in a timely manner
- Familiarity with HR policy/procedures/systems
- Timely and accurate advice
- Accurate payroll
- Compliance with regional employment legislation
- Excellent customer feedback
Responsible for executing and embedding the People plan in the region, in partnership with the broader HR team
- Provides counsel, options and expertise to influence, shape and deliver the practical implementation of HR initiatives within the region, to support the delivery of the people strategy.
- Gains buy-in and voice of the customer from the region on planned HR projects using strong working relationships and in-depth knowledge of the region.
- Ensures appropriate in-region communication.
- Leads people projects driven by the requirements from the region in line with the people strategy.
- Initiatives / solutions / projects delivered effectively in line with regional legislation & culture
- Risks identified and mitigated.
- Clear communications.
- Customer satisfaction.
- Demonstrates an attitude of shared success.
Responsible for the India office workplace experience
- Ensure the India office is presented to the highest level, being attractive, welcoming, safe and run seamlessly and efficiently for both employees and visitors
- Responsible for hosting events in the building space
- Responsible for developing and maintaining a social community around the building that creates a sense of purpose for office presence
- Manage all aspects of office suppliers, in collaboration with global teams such as Tech and Finance, ensuring service delivery in line with contract, budget and relationship management.
- Office operated in line with lease agreements
- Office runs smoothly, delivering positive workplace experience.
- Resources deployed to optimise experience.
Use cultural awareness and commercial acumen to find pragmatic solutions
- Build a strong understanding and the region supported to ensure the People strategy is fit for purpose
- Good understanding of the budget process to ensure strong collaboration with the HR team to ensure the People budget reflects the organisation and region demands
- Cultural awareness and sensitivity to both UK and Indian cultures demonstrated
- Budget management
DIMENSIONS
Is an individual contributor.
Will adhere to predetermined policies and processes and seek relevant advice before taking new/exceptional decisions.
Will adhere to predetermines budgets and seek relevant approval prior to committing to company spend.
