Role:Business Administration Support Accountabilities<br /> Independently perform administrative support activities.<br /> SERP Timewriting and SAP TMS/ Expenses 1st line support general/ basic issues/ “how-to”<br />questions, monitor/report compliance for staff.<br /> Usage and administration of departmental credit cards for defined low value/ low risk procurement<br /> Staff on boarding/ off boarding & maintenance of on-/off boarding pack<br /> Keep functional email distribution lists up to date<br /> Create and update organograms.<br /> Assistance with booking trips and visas as needed.<br /> Management of on- and off-site workshops/conferences, meetings, events including researching<br />venues, negotiating with third parties, costing activities, full administrative responsibility before,<br />during and after the event.<br /> Coaching technical staff with administrative tasks including use of the available self-help tools (e.g.<br />Concur, HR Online).<br /> Office Administration: Provide general admin support where applicable, i.e complex/large scanning,<br />printing, reproduction, binding, typing. Liaise with SRE on stationery, office machines, pigeonholes,<br />cabinets & trolleys<br /> Additional activities for the GM including email & calendar management, expense creation/<br />verification/ supporting documentation.<br /> Additional administrative/ hybrid activities which are location or business unit specific including for<br />example HSE administration and Quality System administration.<br /> Following Code of Conduct. Complying with processes and procedures while safeguarding<br />relations with staff.<br /><br /><br />Minimum experience and qualifications<br /> Graduate with 5-10 years of relevant administrative experience.<br /><br />Professional Skills<br /> Proficient in standard office software; including Excel, Word, PowerPoint, Outlook. SAP tool.<br /> Strong understanding of internal business controls, with experience executing Manual of Authorities<br />and ensuring compliance.<br /> Ability to deal with senior staff and to handle sensitive information.<br /><br />Soft Skills<br /> Demonstrated evidence of Enterprise first values and behaviors.<br /> Team Player<br /> Strong communication skills in English; proficiency in the local language (Kannada) is an added advantage.<br /> Able to adapt quickly to changing priorities and manage multiple tasks efficiently.<br /> Effective organizational skills.<br /> Committed to continuous improvement and promoting best practices across teams<br /> Resilience and personal effectiveness<br /> Quality and customer focus<br /> Analyzing and Problem-Solving Abilities<h3>experience</h3>10

<p>RESPONSIBILITIES </p><p>1. Content Understanding & Benchmarking</p><p>2. Playbook Creation (QCOM + Adaptation of ASIA E-com Playbook)</p><p>3. Content Development - SELF + AGENCY</p><p>4. Content Upload Management</p><p>5. Performance Monitoring & Optimization.</p><p>6. Cross-functional Coordination</p><p> </p><p>REQUIREMENT</p><p>• Bachelor's degree holders. Major in Graphic Design (preferred)</p><p>• Demonstrated a minimum of 3 years of experience in content design and e-Commerce.</p><p>• Demonstrated expertise in graphic design, eCommerce, project management within a region, preferably in the APAC.</p><p>• Technical Skills: Proficiency in content design tools such as Photoshop, Firefly, video editing tools and other Adobe design tools.</p><p>• Strong analytical skills with hands-on experience in leveraging various tools to drive insights and optimize performance.</p><p> </p><p>• Fluent English communication capability</p><br /> <h3>experience</h3>7

Role : Customer Care Associate Job Purpose:<br />We are searching for talent to passionately serve our customers & company, and we<br />want you! Bangalore is growing, and Customer Care is no exception. We are looking for<br />an Customer Care Voice Associate in Bangalore to deliver best in class Customer<br />Care support. Key Responsibilities:<br />The position will play an integral part in the company’s growth initiatives including but<br />not limited to:<br />• Handle inbound calls from customers regarding products, services, and orders.<br />• Provide accurate and timely information to customers, addressing their questions and<br />concerns effectively.<br />• Assist customers with order placement, order status inquiries, returns, exchanges,<br />and other related requests.<br />• Troubleshoot customer issues and complaints, working to find appropriate and<br />satisfactory resolutions.<br />• Document all customer interactions accurately and completely in the company's<br />systems.<br />• Escalate complex or unresolved issues to the appropriate team or supervisor.<br />• Maintain a positive and empathetic attitude while interacting with customers, even in<br />challenging situations.<br />• Adhere to company policies, procedures, and service level agreements (SLAs).<br />• Participate in training sessions and team meetings to stay updated on product<br />knowledge, system updates, and customer service best practices.<br />• Meet or exceed key performance indicators (KPIs) related to call handling, customer<br />satisfaction, and quality. Minimum Requirements:<br />• 0 to 3 years of experience in a customer service environment with International Call<br />handling experience.<br />• Bachelor’s degree in any discipline.<br />• Advanced verbal and/or written communication skills with ability to provide<br />exceptional customer<br />service and de-escalate the customer as needed.<br />• Ability to work and make decisions independently.<br />• Requires the ability to communicate effectively (verbally and written).<br />• Ability to multi-task without losing speed or accuracy.<br />• Willingness to work in night shifts or rotational weekly Off’s.<br />• Basic knowledge in Microsoft Word and Excel. Benefits: Medical insurance coverage, Accident insurance, Life and Gratuity insurance,<br />Employee assistance program, creche/day care support, adoption assistance program,<br />paid leaves, maternity leave, paternity leave, bereavement leave, adoption leave,<br />compensatory leave, free cab services(door pick up<br />and door drop),Ekin Care.<h3>experience</h3>4