- Job Description: Operations Executive
- Company: Flo Mattress (Flo Sleep Solutions Pvt. Ltd.)
- Location: Sakinaka, Andheri East, Mumbai
- Experience: 1–3 Years
- Salary: Negotiable
- Industry: D2C / Ecommerce / Consumer Durables
As an Operations Executive at Flo Mattress, you will be the backbone of our customer delivery experience. You will manage the entire journey of our products from the moment an order is placed on our website or Amazon/Flipkart, to the moment it arrives at the customer's doorstep. We are looking for a process-oriented problem solver who thrives in a fast-paced startup environment.
Key ResponsibilitiesOrder Fulfillment: Manage daily order processing through Shopify, Amazon Seller Central, and Flipkart Seller Hub.
Logistics Coordination: Liaise with 3PL partners (Delhivery, BlueDart, Shiprocket, etc.) to ensure timely pickups and deliveries.
Inventory Management: Maintain 100% stock accuracy across the warehouse. Conduct regular stock audits and manage SKU tracking.
RTO & Returns Management: Track Return to Origin (RTO) shipments, analyze reasons for failure, and implement strategies to reduce return percentages.
Documentation: Generate E-way bills, packing slips, and manifests accurately to ensure smooth transit.
Customer Advocacy: Work closely with the customer support team to resolve delivery delays or shipping escalations immediately.
Experience: 1+ years in Ecommerce Operations or Logistics (D2C experience is a huge plus).
Tech Savvy: Proficient in Microsoft Excel (VLOOKUP, Pivot Tables) and comfortable using ERP/Inventory tools.
Problem Solver: Ability to handle high-pressure situations, such as shipping delays or peak sale seasons (e.g., Diwali).
Communication: Strong verbal and written communication skills to coordinate with vendors and internal teams.
Location: Must be comfortable commuting to our office in Sakinaka, Mumbai.
Work with a high-growth D2C brand that is changing how India sleeps.
Direct exposure to the founders and core leadership team.
A fast-paced, "no-politics" work culture focused on performance and growth.
