o Serve as primary point of contact for order-related customer inquiries
o Resolve order discrepancies and billing issues promptly
o Maintain accurate customer records and communication logs
 Process Excellence:o Driving process improvement initiatives using Six Sigma methodologies
o Follow standardised SOX-compliant order processing procedures
o Maintain segregation of duties and proper authorisation controls
 Reporting & Analysis:
o Generate Accounts receivable reports
o Support month-end revenue recognition processes
o Perform customer account reconciliationsRequired Skills and Qualifications:
 Education: Bachelor's degree in Commerce, Business Administration, or
related field
 Experience: 5-7 years in order management or customer operations within
MNC environment. Must have min 3 years as manager of the department.
 MNC Background: Must have worked in Indian subsidiaries of multinational
companies
 Governance Standards: Must have worked in Sarbanes-Oxley compliant
businesses or have Six Sigma certification - demonstrating understanding of
the high standards expected in this role
 Technical Skills: Proficiency in ERP systems, CRM software, and MS Office
Suite
 Soft Skills: Strong attention to detail, customer service orientation, and
problem-solving abilities
 Communication: Excellent English communication skills for global
stakeholder interaction
 Global Operations: Ability to work across European time zones

experience

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