Founded in 1954, Woodside established the liquefied natural gas (LNG) industry inAustralia 40 years ago and supplies customers around the globe. 70 years on,Woodside continues to be driven by a spirit of innovation and determination. At Woodside, we know great results come from our people feeling valued, getting thesupport they need to reach their full potential and working in a psychologically andphysically safe work environment. We believe in nurturing talent and providingopportunities for continuous learning and career advancement. Refer to our corporate website for more information about our different locations andprojects: What We Do About Woodside Global Solutions Woodside Global Solutions in Bengaluru is being built as a hub of excellence, to driveinnovation, digital transformation, and global collaboration. Working as one Global team, the Woodside Digital team is a trusted partner drivingtransformation within the organisation. We are bold in our ambitions and resolute inour actions. Through cutting-edge AI, robust cyber security, and advanced datasolutions we drive innovation and influence every part of our business. We are looking for talented professionals who are passionate about technology andeager to make a global impact, helping to shape the future of Woodside together. PURPOSE The purpose of the ServiceNow Technical Lead role is to provide technical ownership and design authority forthe ServiceNow platform, ensuring solutions are architected, engineered and governed in accordance withplatform strategy, standards and best practice. The role works with Functional Owners and stakeholders to understand desired business outcomes,determine whether and how those outcomes should be enabled through ServiceNow, and define the solutionarchitecture, technical direction and platform patterns required for delivery. The ServiceNow Technical Leadprovides technical assurance across the platform and ensures solutions are scalable, secure, supportable,upgradeable and make effective use of ServiceNow's native capabilities. This is a senior hands-on technical leadership role combining solution architecture, technical assurance andadvanced ServiceNow engineering. The role maintains deep technical knowledge across the ServiceNowplatform, leads the introduction of new and emerging capabilities, and provides technical direction, coachingand development to L3 and L2 ServiceNow Engineers. The role acts as the primary technical authority for ServiceNow, including reviewing changes proposed forproduction by BAU/support teams and providing technical assurance over significant platform changesdelivered by internal teams, the MSP and implementation partners. REPORTING To: Head of Digital Solution CentreReports: N/A RESPONSIBILITIES AND ACCOUNTABILITIES The role is primarily focused on engineering new platform capabilities and materially extending existingServiceNow implementations. This includes implementing new ServiceNow products and features, activatingpreviously unused capabilities and delivering substantial capability uplifts within existing modules. The role isnot primarily responsible for routine platform administration, minor enhancements or BAU backlog delivery. Solution Architecture, Design & Development Engage with Perth-Based Functional Owners and ServiceNow Platform Owner, requirements and desiredbusiness outcomes and determine whether and how they should be delivered through the ServiceNowplatform.  Assess platform fit, technical feasibility, complexity, dependencies, constraints and licensing entitlements,providing clear advice where ServiceNow is not the appropriate solution.  Define the overall solution architecture and technical direction for new capabilities and material changesto existing implementations.  Work collaboratively with L3 and L2 ServiceNow Engineers throughout detailed design and development,providing hands-on technical input and guidance rather than operating solely as a design authority.  Work collaboratively with the BAU/MSP team during design and development where required to resolvetechnical questions, guide implementation approaches and ensure changes remain consistent with thebroader platform architecture.  Retain final technical decision-making authority for solution approach, architecture, platform patterns andsignificant design decisions.  Review and guide detailed technical designs developed by L3 Engineers, ensuring alignment with theagreed architecture and broader platform direction.  Undertake hands-on configuration, development, prototyping and technical problem-solving whereappropriate, particularly for complex solutions, new patterns and emerging platform capabilities.  Provide solution design and development guidance to the BAU/MSP team for minor enhancements whereinterpretation of architecture, patterns or implementation approach is required.  Ensure solutions consider impacts, dependencies and opportunities for reuse across the broaderServiceNow platform. Demand & Delivery Management Lead the ServiceNow demand review process, assessing incoming requests and determining theappropriate delivery pathway across the BAU/MSP team, internal ServiceNow engineering team orimplementation partner.  Determine delivery pathways based on complexity, strategic significance, technical risk and whether thework introduces new capability or materially extends an existing implementation.  Translate approved strategic demand into defined technical workstreams and allocate deliveryresponsibilities across L3 and L2 ServiceNow Engineers.  Lead the overall technical delivery of strategic ServiceNow initiatives from solution assessment through toimplementation.  Maintain oversight of technical delivery across the internal engineering team and resolve issues requiringplatform-level technical decisions. Technical Authority & Governance Act as the technical authority for the ServiceNow platform, with final decision authority for solutionarchitecture, platform patterns and significant technical decisions.  Establish and maintain ServiceNow architecture principles, engineering standards, developmentpractices, reusable patterns and platform guardrails.  Govern platform customisation, determining where deviations from out-of-the-box capability orestablished patterns are justified and maintaining appropriate visibility of approved customisations.  Provide technical oversight of the BAU/MSP engineering capability and ensure minor enhancementsremain aligned with established platform architecture, standards and patterns.  Determine when proposed BAU changes have broader architectural implications and should be escalatedor redirected to the internal engineering capability.  Maintain strong working relationships with the MSP to reinforce engineering standards and clarifytechnical expectations. Technical Leadership & Guidance Provide day-to-day technical leadership, coaching and mentoring to L3 and L2 ServiceNow Engineers.  Develop L3 Engineers toward greater solution architecture, technical assurance and technical leadershipresponsibility.  Support the paired L3/L2 engineering model, ensuring meaningful work is progressively delegated tobuild capability, autonomy and career progression.  Act as the senior escalation point for complex ServiceNow technical issues that cannot be resolved withinthe engineering or BAU teams.  Build and retain ServiceNow technical knowledge within Woodside through knowledge sharing,documentation and deliberate capability development. Platform Innovation & Technical Currency Maintain deep knowledge of the ServiceNow platform, product roadmap, releases and emergingcapabilities across Woodside's implementation.  Proactively identify new capabilities that could address business needs, improve existing services orincrease value realised from Woodside's ServiceNow investment.  Maintain an understanding of ServiceNow licensing and entitlements and identify opportunities to makegreater use of capabilities already available to Woodside.  Maintain strong technical relationships with ServiceNow and relevant partners and participate inconferences, technical forums, product briefings and communities to remain current with platformdirection and leading practices.  Lead technical evaluation and prototyping of emerging capabilities, including AI, AI Agents, MCP/A2A,automation and other new platform technologies. SKILLS & EXPERIENCE Required Experience / Essential Skills Bachelor's degree in Software Engineering, Computer Science, Information Technology or a relateddiscipline, or equivalent relevant industry experience.  7+ years' experience in ServiceNow engineering and solution architecture, including leading the designand delivery of complex ServiceNow solutions from business outcome and solution architecture throughto production deployment and handover.  Extensive hands-on experience designing, configuring and developing solutions on the ServiceNowplatform, with deep and broad technical knowledge across multiple ServiceNow products and sharedplatform capabilities.  Strong experience across ServiceNow capabilities, particularly ITSM, ITOM, CMDB, SPM, CBS and SIR,with the ability to provide technical direction across different areas of the platform as priorities evolve.  Demonstrated ability to assess business requirements and demand and determine whether and how theyshould be delivered through ServiceNow, considering platform fit, existing capabilities, technical feasibility,architecture, complexity and constraints.  Strong ServiceNow solution architecture capability, including defining solution approaches, technicalpatterns, platform guardrails and reusable designs across complex enterprise implementations.  Strong understanding of ServiceNow licensing, product entitlements and platform capabilities, with theability to factor entitlement constraints and opportunities into solution decisions.  Extensive experience with ServiceNow integration technologies and patterns, including REST APIs,IntegrationHub and integration with external enterprise systems.  Experience designing and implementing AI-enabled ServiceNow capabilities, including MCP Server, OTBAI Agents and related platform AI functionality, with strong awareness of emerging platform technologies.  Strong understanding of ServiceNow platform architecture, data models, CSDM, workflows, automation,integrations, security, performance and development practices.  Strong understanding of the ServiceNow software development lifecycle, including source control, testing,deployment, regression testing, release management and upgrade considerations.  Demonstrated experience establishing and applying technical standards, development practices andplatform governance, including management of customisation and technical debt.  Demonstrated experience conducting architecture, design and code reviews and providing technicalassurance over solutions developed by internal and external engineering teams.  Demonstrated experience technically leading engineers through complex solution design and delivery,including allocating technical work, resolving design decisions and developing engineering capability.  Strong stakeholder engagement and communication skills, with the ability to explain ServiceNowcapabilities, constraints, technical trade-offs and recommendations to both technical and non-technicalstakeholders.  Demonstrates awareness of the commercial implications of technical decisions, including licensing,entitlements, external delivery costs and opportunities to maximise value from existing investment.  Understands how technical decisions contribute to broader platform strategy, business outcomes andlong-term value, with the capability and interest to develop broader platform leadership responsibilities. Desired Skills Experience acting as a ServiceNow Technical Lead, Solution Architect or equivalent technical authoritywithin a large-scale enterprise ServiceNow environment.  Experience introducing new ServiceNow products and emerging capabilities and materially expandingestablished enterprise implementations.  Experience working with ServiceNow, managed service providers and implementation partners in a multi-vendor delivery model.  Experience participating in ServiceNow product communities, technical forums or industry events andtranslating emerging platform capabilities into enterprise opportunities.  Relevant ServiceNow professional certifications, particularly architecture and implementationcertifications, highly regarded. Key Competencies Technical Authority: Provides clear and credible technical direction across the ServiceNow platform,exercising sound judgement and taking accountability for significant architecture and engineeringdecisions.  Solution Architecture: Translates business outcomes into scalable, secure and sustainable ServiceNowsolution architectures, determining whether and how the platform should be used to meet the requiredoutcome.  Platform Stewardship: Takes ownership of the long-term technical health of the ServiceNow platform,balancing immediate delivery needs with maintainability, upgradeability, reuse and technical debt.  Platform Mindset: Thinks across the entire ServiceNow ecosystem rather than individual modules,identifying cross-platform impacts, dependencies, reuse and opportunities to maximise existingcapabilities and entitlements.  Technical Leadership: Leads through technical expertise and hands-on involvement, providing cleardirection while empowering L3 and L2 Engineers to make decisions and progressively increase theirtechnical ownership.  Decision Making: Makes timely, evidence-based technical decisions and provides clear direction wherecompeting solution approaches, architectural trade-offs or platform constraints exist.  Continuous Learning: Maintains deep knowledge of ServiceNow releases, products, AI capabilities andemerging technologies and proactively translates relevant developments into opportunities for theplatform.  Customer Focus: Understands desired business outcomes and provides pragmatic advice on howServiceNow can best enable them, including clearly advising where ServiceNow is not the appropriatesolution.  Collaboration & Influence: Builds effective relationships across Functional Owners, architecture,engineering teams, ServiceNow, the MSP and implementation partners and influences technicaloutcomes without relying solely on formal authority.  Capability Development: Actively develops L3 and L2 Engineers through coaching, paired delivery,progressive delegation and exposure to increasingly complex