- Outbound Sales: Contacting potential customers to generate interest and close sales.
- Inbound Support: Handling incoming queries, resolving concerns, and providing information about products or services.
- Customer Needs Analysis: Asking questions to understand customer requirements and recommending suitable solutions.
- Sales Target Achievement: Consistently meeting or exceeding individual and team sales goals.
- Lead Management: Following up on leads and identifying new sales opportunities.
- Database Management: Accurately entering and updating customer information in the company's CRM system.
- Customer Relationship Building: Developing and maintaining strong relationships to encourage repeat business and satisfaction.
- Product Knowledge: Staying updated on products, services, and industry trends to effectively communicate their value.
- Feedback Provision: Sharing insights on market trends and customer preferences with management and other departments.
- Problem-Solving: Addressing customer complaints and issues to maintain the company's reputation.
- Communication Skills: Strong verbal and written communication skills are essential for effective customer interaction.
- Sales Acumen: A proven track record of successfully meeting sales targets is necessary.
- Customer Service: A patient, polite, and customer-focused attitude.
- Computer Proficiency: Ability to use CRM systems, telephone systems, and other relevant software.
- Interpersonal Skills: Excellent interpersonal skills to build rapport with customers.
- Resilience: Ability to handle rejection and stress calmly and professionally.
- Negotiation Skills: Strong skills to negotiate and close sales effectively.
- Organizational Skills: Good organizational and time management skills to manage multiple tasks.
- A Bachelor's or Associate's degree in a relevant field.