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this job offer closes 27 june 2026

job details

this job offer closes 27 june 2026

summary

    posted 12 march 2026

    reference number
    JPC - 117156

    next steps

    • contact the recruiter
    • set a job alert
    • create an account
    • search jobs
    job details
    KEY ACTIVITIES AND RESPONSIBILITIES OF THE ROLEPerspective Responsibility
    Customer• Collaborate with internal and external teams to define and monitor service expectations and
    performance standards.
    • Act as a primary point of contact for customer teams for any service management queries ...
    (SLA/KPIs)Financial• Monitor the cost-effectiveness of service delivery using SLA/KPI analytics and performance
    metrics.Process and
    OperationsPerformance Management
    • Define KPIs and SLAs for each finance tower; track performance across agreed frequencies
    (daily, weekly, monthly).
    • Collect, validate, and analyse operational and service-level performance data.
    • Create and maintain performance dashboards; raise flags for non-compliance or deviations.
    • Ensure adherence with service management standards and regulatory frameworks.
    • Monitor performance regularly and escalate deviations that may impact our ability to deliver
    services as per stakeholder expectations.
    Reporting & Governance
    • Define and implement standardized reporting cadence and templates.
    • Consolidate performance data from process owners and generate monthly/quarterly SLA and
    KPI reports.
    • Facilitate performance and governance review meetings with stakeholders and leadership.
    • Drive service reporting improvements using automation and visualization tools.
    • Manage escalations, perform due diligence, create go to green plan and action it
    • Support in business continuity trails reporting on periodic basis
    Incident Management
    • Maintain Incident Register for the issues highlighted from the respective towers.
    • Collaborate, add and socialize mitigation approaches for the incidentsLearning &
    Development• Mentor delivery team members on SLA/KPI reporting and service analytics.
    • Participate in knowledge-sharing forums and team reviews.
    • Stay updated on analytics tools, audit methodologies, and SSC operating models.Secondary
    Responsibilities• Support dashboard modernization and process documentation.
    • Identify and action on automation and improvement opportunities.
    • Provide program management support for conducting and reporting BCP trials
    • Provide program management support for contracting/ service agreements with Group
    Companies
    • Provide program management support for quality audits and continuous improvement

    experience

    15
    show more
    KEY ACTIVITIES AND RESPONSIBILITIES OF THE ROLEPerspective Responsibility
    Customer• Collaborate with internal and external teams to define and monitor service expectations and
    performance standards.
    • Act as a primary point of contact for customer teams for any service management queries
    (SLA/KPIs)Financial• Monitor the cost-effectiveness of service delivery using SLA/KPI analytics and performance
    metrics.Process and
    OperationsPerformance Management
    • Define KPIs and SLAs for each finance tower; track performance across agreed frequencies
    (daily, weekly, monthly).
    • Collect, validate, and analyse operational and service-level performance data.
    • Create and maintain performance dashboards; raise flags for non-compliance or deviations.
    • Ensure adherence with service management standards and regulatory frameworks.
    • Monitor performance regularly and escalate deviations that may impact our ability to deliver
    services as per stakeholder expectations.
    Reporting & Governance
    • Define and implement standardized reporting cadence and templates.
    • Consolidate performance data from process owners and generate monthly/quarterly SLA and
    ...
    KPI reports.
    • Facilitate performance and governance review meetings with stakeholders and leadership.
    • Drive service reporting improvements using automation and visualization tools.
    • Manage escalations, perform due diligence, create go to green plan and action it
    • Support in business continuity trails reporting on periodic basis
    Incident Management
    • Maintain Incident Register for the issues highlighted from the respective towers.
    • Collaborate, add and socialize mitigation approaches for the incidentsLearning &
    Development• Mentor delivery team members on SLA/KPI reporting and service analytics.
    • Participate in knowledge-sharing forums and team reviews.
    • Stay updated on analytics tools, audit methodologies, and SSC operating models.Secondary
    Responsibilities• Support dashboard modernization and process documentation.
    • Identify and action on automation and improvement opportunities.
    • Provide program management support for conducting and reporting BCP trials
    • Provide program management support for contracting/ service agreements with Group
    Companies
    • Provide program management support for quality audits and continuous improvement

    experience

    15
    show more

      working at A client of Randstad India

      A client of Randstad India

      all a client of randstad india jobs (1364)

      job location

      Hyderabad, Telangana, India


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      • Assistant Manager TA

        • Hyderabad, Telangana
        • A client of Randstad India
        • Permanent
        KEY RESPONSIBILITIES<br />End-to-End Recruitment<br />• Manage the complete recruitment lifecycle for junior to mid-level and select senior roles.<br />• Partner with hiring managers to understand manpower requirements, role specifications, and timelines.<br />• Ensure timely sourcing, screening, interviewing, offer management, and joining closures.<br />Stakeholder Management<br />• Act as a key point of contact for business stakeholders across locations (onshore and offshore).<br />• Provide regular updates on hiring progress, challenges, and market insights.<br />• Handle hiring-related escalations professionally and proactively.<br />Sourcing & Channel Management<br />• Drive hiring through multiple channels including employee referrals, job portals (Naukri, etc.), LinkedIn, campus hiring, and vendor partners.<br />• Ensure strong source diversity aligned with organizational hiring strategy.<br />• Coordinate with recruitment vendors, ensuring TAT, quality, and compliance.<br />Team Support & Coordination<br />• Support and guide recruiters in achieving individual and team hiring targets.<br />• Review profiles for quality and relevance before stakeholder submission.<br />• Share best practices and mentor junior team members. Data Management, Analytics & Reporting• Drive data-backed improvements and hiring efficiency.<br />• Ensure accuracy and timeliness of recruitment data, trackers, and MIS.<br />• Track key recruitment metrics such as TAT, closure ratio, source effectiveness, and offer-to-join ratio.<br />• Maintain documentation for audits, reviews, and leadership updates. Process Excellence & Compliance<br />• Continuously review and improve recruitment processes to enhance candidate and stakeholder experience.<br />• Ensure adherence to internal HR policies, hiring guidelines, and compliance requirements.<br />• Identify opportunities for continuous process improvement in recruitment operations.<br />Employer Branding, Campus & Early Career Hiring (as applicable)<br />• Support employer branding initiatives to strengthen talent attraction<br />• Coordinate and support campus hiring drives and early talent initiatives.<br />• Liaise with colleges, placement officers, and internal stakeholders for hiring activities. KEY SKILLS & COMPETENCIES<br />•MBA / PGDM in Human Resources or equivalent<br />•8–14 years of progressive experience in Talent Acquisition.<br />•Strong exposure to both volume and niche hiring.<br />•Proven track record in campus hiring and vendor management.<br />•Excellent stakeholder management skills across onshore and offshore teams.<br />•Hands-on expertise with LinkedIn, Naukri, and other leading job portals.<br />•Advanced Excel and data analytics capabilities.<br />•Effective people management and team leadership skills.<br />•High attention to detail with strong follow-through.<br />•Ability to thrive in a fast-paced environment with tight timelines.<br />•Strong communication, planning, and problem-solving skills.<h3>experience</h3>15
        published on May 8, 2026
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