Job Title : Desktop SupportLocation : HyderabadExperience : 5years Core Responsibilities Advanced Desktop & End-User Support
Deliver Deskside and walk-up support for Windows and MacOS endpoints,smart devices and peripherals
Perform root cause analysis for recurring hardware, OS, driver and application issues escalated from Service Desk.Diagnose and resolve issues involving:
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KEY RESPONSIBILITIESEnd-to-End Recruitment• Manage the complete recruitment lifecycle for junior to mid-level and select senior roles.• Partner with hiring managers to understand manpower requirements, role specifications, and timelines.• Ensure timely sourcing, screening, interviewing, offer management, and joining closures.Stakeholder Management• Act as a key point of contact for business stakeholders across locations (onshore and offshore).• Provide8 may 2026KEY RESPONSIBILITIESEnd-to-End Recruitment• Manage the complete recruitment lifecycle for junior to mid-level and select senior roles.• Partner with hiring managers to understand manpower requirements, role specifications, and timelines.• Ensure timely sourcing, screening, interviewing, offer management, and joining closures.Stakeholder Management• Act as a key point of contact for business stakeholders across locations (onshore and offshore).• Provide- hyderabad, telangana
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KEY ACTIVITIES AND RESPONSIBILITIES OF THE ROLEPerspective ResponsibilityCustomer• Collaborate with internal and external teams to define and monitor service expectations andperformance standards.• Act as a primary point of contact for customer teams for any service management queries(SLA/KPIs)Financial• Monitor the cost-effectiveness of service delivery using SLA/KPI analytics and performancemetrics.Process andOperationsPerformance Management• Define12 march 2026KEY ACTIVITIES AND RESPONSIBILITIES OF THE ROLEPerspective ResponsibilityCustomer• Collaborate with internal and external teams to define and monitor service expectations andperformance standards.• Act as a primary point of contact for customer teams for any service management queries(SLA/KPIs)Financial• Monitor the cost-effectiveness of service delivery using SLA/KPI analytics and performancemetrics.Process andOperationsPerformance Management• Define
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