Customer Relationship Management (CRM)
Act as the primary point of contact for clients, ensuring timely service and professional handling of grievances.
Conduct regular service reviews with key accounts to ensure high retention rates.
Bridge the gap between customer expectations and the branch’s operational capabilities.
Responsibilities
Monitoring Direct & indirect cost, outstanding, initiative to reduce direct & in-direct cost, manage profitability, action taken on Audit reports.
Business growth as per strategic planning for the current financial year. Timely booking & delivery of consignment, weight adjustment, statutory compliance. Operational processes are to be followed, feedback to Region/ Controlling Office management on operational issues, monitoring execution of operational plan, coordinating with HO for support. All the booking should be as per company policy and complied with the law customer specific requirement is to be taken care of at the time of booking/ delivery. Timely submission of bills & followed for realization.
Customer relationship management, ensuring that customer get the timely service, customer grievances are properly attended.
