Order entry, orders realignment as per OTC policy and order cancellation
b. Provide PI for payment, follow up for payment
c. Get credit clearance from finance
d. Follow up with logistics for dispatch
e. Get dispatch details and share with sales and customers
f. Support in process standardization and SOP creation
g. Act as backup of other CSEs in case of leaves or emergencies
h. Provide business intelligence (daily sales reports, backorder reports, process timelines) to
relevant stakeholders
i. Engage with customers on multiple platforms (F2F, digital, virtual) and provide
