Head of Operations

* Support capacity planning and operational readiness for new and existing product lines.
Manufacturing & Supply Chain Management
* Oversee plant operations to ensure safe, efficient, and quality-compliant production.
* Drive supply chain effectiveness through demand planning, vendor coordination, and inventory management.
* Work with procurement and vendors to ensure uninterrupted supply and cost optimization.
* Implement process improvements, lean practices, and basic automation initiatives.
* Coordinate with R&D and product teams for smooth product scale-up and production readiness. Quality, Regulatory & Compliance
Ensure adherence to applicable regulatory and quality standards across operations.
Implement and monitor SOPs, quality checks, and compliance processes.
Support audits, documentation, and regulatory requirements in coordination with QA/RA teams.
Identify operational risks and ensure mitigation through structured controls. Commercial & Customer Operations
* Support sales operations including forecasting, order management, and timely delivery.
* Coordinate with distributors and field teams to improve execution and service levels.
* Ensure effective handling of customer complaints and service turnaround.
* Track and improve operational metrics related to customer satisfaction.
Financial & Performance Management
* Manage operational budgets and track cost efficiency initiatives.
* Monitor key performance indicators across manufacturing, supply chain, and service delivery.
* Support margin improvement through cost control and process efficiency.
* Contribute to periodic performance reviews and reporting.
Team Leadership & Development
* Lead and manage teams across operations, manufacturing, and supply chain.
* Drive accountability, discipline, and performance within teams.
* Support hiring, training, and capability development of operational staff.
* Foster collaboration across functions including sales, quality, and product teams.

experience

25