Key Responsibilities:

- Execute HR processes efficiently, including employment compliance, payroll, absence management, time tracking, benefits, and employee data management.
- Act as the initial point of contact for employee inquiries across multiple channels, delivering an excellent service experience.
- Resolve requests using knowledge bases, FAQ databases, and relevant tools while meeting quality and volume SLAs.
- Participate in continuous improvement initiatives to simplify and optimize processes.
- Develop and maintain standard work process documentation.

Requirements:

- Minimum 2 years of experience in an HR Shared Service environment.
- Minimum 2 years of hands-on experience with Workday (Mandatory).
- Proficiency in MS Word, Excel, and PowerPoint (Mandatory).
- Strong customer service orientation and high attention to detail.
- Willingness to work from the office 5 days a week in rotational shifts.

experience

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