Key Responsibilities:<br />1. P&L Ownership & Client Leadership ● Own end-to-end P&L across client portfolios, ensuring revenue growth and profitability. ● Define and execute annual and quarterly business plans aligned with organizational goals. ● Drive revenue through a mix of account expansion, new business acquisition, and strategic partnerships.<br /><br />2. Client Success & Portfolio Leadership ● Own relationships with key clients as a strategic marketing solutions partner. ● Drive long-term partnerships by aligning delivery teams with client business objectives. ● Ensure high retention, account growth, and client satisfaction across the portfolio.<br /><br />3. New Business Expansion ● Define and lead the Agency’s new business strategy across industries and service lines. ● Drive high-value, multi-service pitches and close large mandates. ● Build and scale a strong business development pipeline.<br /><br />4. Operations & Delivery Excellence ● Oversee end-to-end delivery across all client mandates ensuring quality, timelines, and profitability. ● Build scalable operating frameworks across strategy, creative, content, influencer, and performance teams. ● Establish strong governance mechanisms for delivery tracking, reporting, and accountability.<br /><br />5. Organizational Leadership & Team Building ● Build and lead a high-performing Client Success and Business team. ● Establish strong second-line leadership and scalable team structures. ● Drive a culture of ownership, accountability, and performance excellence. ● Hire, mentor, and develop senior talent aligned with business growth. Qualifications & Skills: ● 13+ years of experience in digital/integrated agencies with strong business and operational leadership exposure. At least 2 years of owning and scaling Revenue and P&L targets. ● Demonstrated success in closing large enterprise deals and building long-term client partnerships. ● Experience leading teams and operating successfully with cross-functional business units to create alignment around client objectives. ● Strong business and operational mindset with the ability to scale systems, processes, and teams. ● Excellent executive presence, leadership capability, and stakeholder management skills<h3>experience</h3>15

Core Responsibilities 1. Documentation and Report:<ul><li>Document end-to-end workflows and processes in a clear, structured, and standardized format.</li><li>Develop, write, and maintain Standard Operating Procedures (SOPs) to ensure operational consistency and compliance.</li><li>Work closely with cross-functional teams to gather process inputs and validate workflow accuracy.</li><li>Analyse existing processes to identify gaps, redundancies, and improvement opportunities.</li><li>Translate complex operational activities into easy-to-understand documentation and process maps.</li><li>Create flowcharts, checklists, templates, and user guides to support operational execution.</li><li>Ensure all documentation aligns with policies, regulatory requirements, and quality standards.</li><li>Establish version control and documentation management systems for process updates.</li><li>Conduct periodic reviews and updates of SOPs to reflect operational changes.</li><li>Support capacity building initiatives by providing process documentation and reference materials.</li><li>Maintain a centralized repository of process documents for easy accessibility.</li></ul>2. Grant management: <ul><li>Document the grants strategy for managing GROW+ grants</li><li>Evaluation and analysis of quarterly reports</li><li>Adept at presenting the analysis using Canva and Microsoft tools</li><li>Coordinate with NGO partners to finalize agreements</li><li>Ensure timely disbursements to NGO partners and maintain trackers</li><li>Maintain governance norms related to grant making operations</li><li>Identify monitoring parameters for grants and maintain review records.</li><li>Review progress reports and utilization of grants</li><li>Maintain regular updates on grant progress</li><li>Plan, track, and report for external and internal communications</li></ul> <h3>experience</h3>2

<p>National Sales Strategy & Channel Development<br /> Develop and implement a national sales strategy across all locations in India, aligned with overall business objectives and expansion plans.<br /> Standardize sales processes, pricing frameworks, and sales playbooks across stores to ensure consistency and scalability.<br /> Identify new revenue streams and growth opportunities across cities and markets.<br /> Drive pre-opening and launch sales strategies for new store rollouts to ensure strong revenue ramp-up.<br /> Establish and nurture regional and national partnerships for long-term growth.<br /> Build structured sales channels for corporate accounts, school and college partnerships, residential communities, and institutional tie-ups.<br /> Strengthen relationships with event agencies, travel operators, and local community networks.<br /> Drive repeat business through loyalty programs and structured key account management.<br />Sales & Revenue Growth<br /> Drive revenue growth through corporate sales, group bookings, events, birthdays, and parties supported by annual and monthly sales plans.<br /> Expand business opportunities via B2B tie-ups, outreach programs, and loyalty initiatives.<br /> Build and sustain long-term partnerships with corporate clients and institutions.<br /> Track and improve sales performance through forecasts, pipelines, and conversion ratios.<br />Leadership & Team Management<br /> Lead, mentor, and manage the sales team across locations.<br /> Set sales targets, KPIs, and performance metrics.<br /> Conduct regular reviews, coaching sessions, and evaluations.<br /> Coordinate closely with Operations, Finance, and HR for seamless execution.<br />Coordination with Operations & Marketing<br /> Ensure seamless event execution and guest satisfaction through cross-functional coordination.<br /> Collaborate with Marketing on campaigns, promotions, and brand visibility.<br /> Ensure alignment between sales commitments and operational delivery.<br />Events & Partnerships<br /> Oversee planning and execution of corporate events, brand activations, tournaments, and promotions.<br /> Build and maintain relationships with corporate clients, malls, partners, and vendors.<br /> Negotiate commercial terms and close high-value deals.<br />Reporting & Strategy<br /> Prepare MIS reports, dashboards, and presentations on sales performance and forecasts.<br /> Analyze market trends, competitor activities, and customer insights.<br /> Ensure adherence to company policies, pricing guidelines, and brand standards.<br /> Support expansion strategies for new store launches and city rollouts.<br />Key Skills & Competencies<br /> Strong leadership and people-management skills.<br /> Excellent negotiation and client-handling abilities.<br /> Strategic thinking with strong execution focus.<br /> Data-driven approach to sales planning and reporting.<br /> Strong communication and presentation skills.<br />Experience & Qualification:<br /> Graduate/Post-Graduate in Business, Marketing, or related field.<br /> 8–12 years of experience in Sales, preferably in F&B, Entertainment, Hospitality, QSR, Retail, or Leisure.<br /> Proven experience in handling and scaling sales teams.</p><h3>experience</h3>15