○ Build claims in our Claims portal based on the emails submitted. Upload pictures or
invoices and notify adjusters of the actions made.
○ Prepare claims for review by an Adjuster for Approval.
○ Provide insight into possible department and product enhancements.
○ Seek opportunities for process improvements.
○ Assist in building SOP's based on process improvements.
○ Take part in various projects as required by management.
○ Manage case load for prompt follow ups on Pending Claims.
○ Stay current on new products.
○ Liaise with multiple departments for customer and dealer satisfaction.
○ Any other duties deemed appropriate by the Claims ManagerRequired Qualifications and Skills
○ Minimum 5 years in a customer service environment, or equivalent experience.
○ Fluent English spoken and written.
○ Excellent ability to communicate effectively in written and spoken formats.
○ Strong attention to detail.
○ Independent - ability to work within given parameters with minimal oversight from
management.
○ Familiarity with web-based programs and Office suite of products.
○ Strong negotiation skills.
○ Ability to multitask.
○ Positive attitude.
○ Strong collaboration skills.
○ Able to work remotely from 9 am PST to 5 PM PST.
○ Completion of Automotive Technician certification course or equivalent experience in the
Automotive field
○ Strong mechanical knowledge *Preferred

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