Job Title: International Customer Care Executive<h3>The Role</h3><p>We are looking for a professional and empathetic individual to support our global customers. You will provide high-quality assistance, solve technical queries, and ensure a seamless brand experience.</p><h3>What You’ll Do</h3><ul><li><p>Assist Customers: Handle international inquiries via phone, email, and chat.</p></li><li><p>Solve Problems: Troubleshoot product issues and provide step-by-step solutions.</p></li><li><p>Guide Professionals: Assist contractors and designers with technical specifications.</p></li><li><p>Keep Records: Accurately log all interactions in our CRM system.</p></li></ul><h3>What We’re Looking For</h3><ul><li><p>Fluent English: Excellent verbal and written communication skills (neutral accent).</p></li><li><p>Tech Savvy: Ability to learn product technicalities and navigate support software.</p></li><li><p>Flexibility: Comfortable working in rotational night shifts to support global time zones.</p></li><li><p>Empathy: A patient, "customer-first" mindset.</p></li></ul><h3>Requirements</h3><ul><li><p>Education: Graduate in any field.</p></li><li><p>Experience: 1–6years in International Voice/Support.</p></li><li><p>Skills: Basic MS Office knowledge and quick typing.</p></li></ul><h3>Perks</h3><ul><li><p>Competitive Salary </p></li><li><p>Global exposure with a premium brand.</p></li><li><p>Comprehensive health insurance and transport facility.</p></li></ul><h3>experience</h3>6

<p>Process: International Voice / UK Process (Blended: Voice, Email, & Chat)</p><h3> </h3><h3>experience</h3>6

The Technical Head will provide leadership in the technical aspects of manufacturing, focusing on plastic injection molding / Extrusion, tool design, process optimization, and quality assurance for automotive interior/exterior components. This role ensures the adoption of advanced technologies, adherence to OEM standards (IATF, PPAP), and improvements in OEE (Overall Equipment Effectiveness).<br />Primary Responsibilities•    Technical Leadership & Strategy: Lead the technical department, setting the roadmap for manufacturing excellence, process innovation, and cost-saving projects.•    Process Optimization: Oversee injection molding & extrusion operations to reduce scrap, optimize cycle times, and improve OEE.•    Tooling Management: Lead mold trials, tool validation and design for manufacturability (DFM).•    New Product Development (NPD): Manage the technical development of new parts, ensuring compliance with OEM quality requirements.•    Quality Compliance: Ensure all products meet IATF 16949, ISO, SPC, and Cp/Cpk standards.•    Troubleshooting: Provide expert technical support for complex process failures, material behavior issues, and quality defects.•    Team Management: Train, mentor, and lead technicians and engineers in toolroom, production, and quality departments•    Technical Skills:<br />o    Deep knowledge of engineering plastics (PVC, ABS, PP, PC).<br />o    Expertise in molding / extrusion machine operation.<br />o    Proficiency in CAD/CAE tools (UG NX, CATIA, AutoCAD) and mold flow analysis.<br />o    Knowledge of automation, robotic arms, and painting/plating technologies.•    Core Competencies: Strong leadership, troubleshooting skills, and hands-on experience with Lean Manufacturing, 5S, Kaizen, and Six Sigma.<br />Job Description<br />Minimum Education    •    B.Tech/BE<br />Minimum/Specific Experience    •    10 - 15 years<br />Skills & Competencies     •    Technical Proficiency<br />•    Polymer Processing Methods<br />•    Process design<br />Salary Range     •    12 to 18 LPA<h3>experience</h3>12