- Call Centre Operations Manager Job Responsibilities • Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. Establish a high standard for productivity, quality, and customer service as well as define user guidelines. Develop company systems for customer interaction and voice response and control the implementation process. • Manage and improve center performance through performance monitoring, pCall Centre Operations Manager Job Responsibilities • Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. Establish a high standard for productivity, quality, and customer service as well as define user guidelines. Develop company systems for customer interaction and voice response and control the implementation process. • Manage and improve center performance through performance monitoring, p
