- Job Summary:As the Call Center Head, you will oversee all aspects of call center operations,ensuring efficiency, effectiveness, and exceptional service delivery. You will lead,mentor, and motivate a team of supervisors and agents, manage performancemetrics, and implement strategies to enhance customer satisfaction and achievebusiness objectives.Key Responsibilities:- Lead and manage the call center team, including supervisors, team leads, andagents.- DevelJob Summary:As the Call Center Head, you will oversee all aspects of call center operations,ensuring efficiency, effectiveness, and exceptional service delivery. You will lead,mentor, and motivate a team of supervisors and agents, manage performancemetrics, and implement strategies to enhance customer satisfaction and achievebusiness objectives.Key Responsibilities:- Lead and manage the call center team, including supervisors, team leads, andagents.- Devel
- 1. **Leadership & Management:** - Lead and manage the call center team, including supervisors, team leaders, and agents. - Develop and implement call center strategies to enhance efficiency and service quality. - Foster a positive and performance-driven work environment. 2. **Operational Oversight:** - Monitor and manage call center operations to ensure adherence to service level agreements (SLAs). - Analyze call center metrics and performance da1. **Leadership & Management:** - Lead and manage the call center team, including supervisors, team leaders, and agents. - Develop and implement call center strategies to enhance efficiency and service quality. - Foster a positive and performance-driven work environment. 2. **Operational Oversight:** - Monitor and manage call center operations to ensure adherence to service level agreements (SLAs). - Analyze call center metrics and performance da
