- Key Role Customer ServiceDetermine customer service requirements and metrics through customer interactions, benchmarking best practicesSet up Customer Service processes and workflow , define tone of communication in line with Value Research’s investment philosophy, do tools analysisManage customer escalations/ Work cross functionally to ensure customer issues are flagged and adequately addressedAnalyze and report product malfunctions (for example, by testiKey Role Customer ServiceDetermine customer service requirements and metrics through customer interactions, benchmarking best practicesSet up Customer Service processes and workflow , define tone of communication in line with Value Research’s investment philosophy, do tools analysisManage customer escalations/ Work cross functionally to ensure customer issues are flagged and adequately addressedAnalyze and report product malfunctions (for example, by testi
- Sales & Process TrainerWork Experience : Minimum 5+ Years of Experience as a Trainer in the Banking/NBFC/Fintech/MFI/ Finance Sector will be a plusQualification: Any graduation preferred. Experience or Education in Business Management is an advantage.Job Responsibilities:Identifying the training needs across the sales department & conducting training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materSales & Process TrainerWork Experience : Minimum 5+ Years of Experience as a Trainer in the Banking/NBFC/Fintech/MFI/ Finance Sector will be a plusQualification: Any graduation preferred. Experience or Education in Business Management is an advantage.Job Responsibilities:Identifying the training needs across the sales department & conducting training for the employees to improve productivity. Coordinate training schedule, set up, creation of training mater
- Job Location: Noida▪ Work Experience: Should have relevant experience in Banking/NBFC/Fintech/MFIindustry▪ Qualification: Minimum Qualification Graduate Job Responsibilities-• Manage the end-to-end Recruitment activities and selection process.• Conducting interviews and filtering candidates for open positions• Maintain &update employee files and records in electronic and paperform.• Undertook the joining and exit formalities of employees.• Maintain employeJob Location: Noida▪ Work Experience: Should have relevant experience in Banking/NBFC/Fintech/MFIindustry▪ Qualification: Minimum Qualification Graduate Job Responsibilities-• Manage the end-to-end Recruitment activities and selection process.• Conducting interviews and filtering candidates for open positions• Maintain &update employee files and records in electronic and paperform.• Undertook the joining and exit formalities of employees.• Maintain employe
