• To take responsibility for the day-to-day management of the associates.• Ensure high levels of customer service at all times with robust processes to match both customer andinternal metrics.• Prepare data for and present team performance data.• Develop standard work for all processes and customers.• Monitoring, managing, and reporting teams SLA’s and KPI’s with the aid of strong visual management.• Engaged and communicated with all team members via team
• To take responsibility for the day-to-day management of the associates.• Ensure high levels of customer service at all times with robust processes to match both customer andinternal metrics.• Prepare data for and present team performance data.• Develop standard work for all processes and customers.• Monitoring, managing, and reporting teams SLA’s and KPI’s with the aid of strong visual management.• Engaged and communicated with all team members via team
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