how we deliver end-user services

We can help you realize value and reduce costs through process upgradation and management, world class hires and even comprehensive planning and implementation of specialized projects.

managed resource program

duration: < 1 year, ownership: randstad

project services

From help desk to onsite desktop support, ITSM toolset management to program strategy and architecture, our solutions deliver results, fast.

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managed resource program

duration: > 1 year, ownership: randstad

outsourcing

Hand off IT responsibilities to our ITIL- and SCP-certified professionals so you can focus on business growth.

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managed resource program

duration: < 1 year, ownership: randstad

staff augmentation

Fill key talent gaps with desktop support technicians, help desk analysts, systems administrators and more.

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managed resource program

duration: > 1 year, ownership: randstad

direct hire placement

Leverage our deep domain expertise in end-user services to enhance your performance year over year.

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staffing and direct hire

Good talent is increasingly hard to come by and the competition for experienced technology skills is fierce in the age of Industry 4.0. Our staffing and direct-hire solutions help you find the skillsets and talent you need, on-demand, allowing you to focus on your core business goals. Click here to learn more about our diverse range of technology staffing capabilities.

recruitment

  • service desk

    Customer perceptions of IT often originate with your service desk — so if you're ready to transform a "good enough" service desk into a great one, we’ve got the talent solutions to help you get started today.

    popular positions we source:

    • business operations analysts
    • desktop support technicians
    • help desk analysts
    • ITSM delivery directors

  • desktop support

    We have deep domain expertise in providing desktop support services — it's what makes us a valued business partner to leading companies today. Ready to see how our experience can deliver value?

    popular positions we source:

    • desktop support analysts
    • desktop support engineers
    • desktop support managers
    • end-user support technicians

  • ITSM consulting and process improvement

    Strategically deploying ITSM tools and processes can lead to great benefits for organizations today — but you'll need qualified talent who understand the latest ITSM toolsets to see the most value.

    popular positions we source:

    • IT asset management analysts
    • ITSM business operations analysts
    • ITSM delivery directors
    • systems administrators

  • service assessments

    Introducing industry best practices can dramatically improve customer satisfaction and productivity while reducing costs. But finding the people you need to do that isn't easy — and that's where we can help.

    popular positions we source:

    • implementation managers
    • IT compliance analysts
    • IT operations managers
    • process improvement analysts

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  • projects and outsourcing

    • We can completely manage your key projects from start to finish, right from streamlining the hiring and onboarding process to ensuring regular talent management and continuity of operations, powering your organization’s growth.

  • service desk

    • Tier 1 and 2 technical and operational support at our facilities and client locations

       
    • 24x7x365 expert support via state-of-the-art support centers

       
    • full suite of contact and incident management reporting tool sets

       
    • solutions driven by first-call resolution, customer satisfaction, continual service improvement and innovation

       
    • robust inbound and outbound call center services, including call logging and routing, informational support and data collection/query projects

  • desktop support

    • onsite, dispatched remote technical support for desktops, laptops and mobile devices

       
    • comprehensive service delivery, including provisioning, asset management, delivery and user support for all desktop, laptop and mobile devices

       
    • desktop software support, including distribution and new-hire orientation

       
    • hardware repair, including in-warranty and out-of-warranty break/fix support for desktops and laptops

       
    • diverse install-move-add-change (IMAC) services, from project and service-level based support to onsite or remote deployments, configuration services, asset staging and kitting retirement

       
    • ongoing hardware refresh and recovery deployment

  • ITSM consulting and process improvement

    • ITSM tool and module implementation

       
    • ITSM strategy and architecture development

       
    • complete service catalog and service integration consulting

  • service assessments

    • consulting engagements to assess current end-user support models and strategies

       
    • gap analysis and roadmap development

       
    • ITSM toolset assessments and selection expertise

       
    • transition assistance

contact us

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