Delivery Solutions was founded in 2011 in response to the demand for Financial Services complaint handlers covering areas such as PPI, medical, travel and general insurance claims.

We understand the true value of a good complaints handling team.

Organisations around the world are increasingly recognising the importance of reputation management in such a highly connected world.

Converting a complaint into an opportunity to demonstrate your attentiveness and ability to resolve an issue is the best way to build loyalty and increase customer satisfaction.

While government regulations, technology and business processes all play their part, well-executed complaints handling lies with your people.

Let us help you hire the best customer service and complaints handling staff in the market.

With an established reputation of working with candidates from diverse customer service backgrounds, we have unrivalled expertise in attracting and selecting the best people.

Our team was established in response to the rapid growth in PPI and other insurance-related complaints. Over time, we have developed a fantastic network of experienced complaints handlers, case assessors, adjudicators and case managers, as well as a huge pool of proven talent in other support roles.

Whether you are responding to a short term demand and need experienced contractors, or are establishing a team of new starters keen to learn, we can quickly provide you with a pool of suitable talent to select from.

To find out more, please contact the team today.