Description: QA Engineer:• Technical Experienceo 2 to 4 years of Manual testing Experience in Mainframe (Cobol, JCL & Db2. Knowledge of IMS DB is a plus)o Must have experience in Online, batch & Database testing.o Experience in test case design for end-to-end testing.o Good understanding of QA processes and software development lifecycle including agile methodologies (Scrum, Kanban)o Experience using IBM Rational tools for defect management and tools like Jira, ServiceNOW, Confluence, MS SharePoint etc. preferred.o US Healthcare domain experience preferred.• Committed and Accountableo Ability to own the task and take it to closureo Strong analytical and problem solving skillso Flexible to work in shifts and weekends (as needed)o Strong planning, organizational and interpersonal skills required
Description: QA Engineer:• Technical Experienceo 2 to 4 years of Manual testing Experience in Mainframe (Cobol, JCL & Db2. Knowledge of IMS DB is a plus)o Must have experience in Online, batch & Database testing.o Experience in test case design for end-to-end testing.o Good understanding of QA processes and software development lifecycle including agile methodologies (Scrum, Kanban)o Experience using IBM Rational tools for defect management and tools like Jira, ServiceNOW, Confluence, MS SharePoint etc. preferred.o US Healthcare domain experience preferred.• Committed and Accountableo Ability to own the task and take it to closureo Strong analytical and problem solving skillso Flexible to work in shifts and weekends (as needed)o Strong planning, organizational and interpersonal skills required
Offshore Job Description for Desk side support TechRequired Skills - 3-5Windows OS skills/knolwedge, VPN/at home WIFI support, MS office knowledge, Ability to use SCCM to deliver software, Active DirectoryDesired skills, responsibilities, experience needed ResponsibilitiesPerform phone support to remote users using individual judgment and initiative with minimum Supervision and direction.Demonstrated ability to install software, trouble shoot VDI/AWS/Citrix issues as they pertain to the desktop.Diagnose and troubleshoots end user desktop application and hardware issues and provide efficient, technically appropriate solutions.Provide fast, effective resolution of problems or escalation on behalf of the customer to ensure the best end user experience possible.Provide case status updates to management and end-users in a timely mannerSupport and maintain effective relationships with usersDevelop, document, and implement standard operating procedures and remote customer service guidelinesProvide support for PCs, laptops, printers, cell phones, tablets and associated peripheral devices; proven ability to troubleshoot home network setups and isolate issues between wireless, home LAN and WANSupport end users in their use of core applications such as Microsoft Office, Citrix, and MDM (mobile device management), as well as basic understanding and troubleshooting for PL Business applications (will train).
Offshore Job Description for Desk side support TechRequired Skills - 3-5Windows OS skills/knolwedge, VPN/at home WIFI support, MS office knowledge, Ability to use SCCM to deliver software, Active DirectoryDesired skills, responsibilities, experience needed ResponsibilitiesPerform phone support to remote users using individual judgment and initiative with minimum Supervision and direction.Demonstrated ability to install software, trouble shoot VDI/AWS/Citrix issues as they pertain to the desktop.Diagnose and troubleshoots end user desktop application and hardware issues and provide efficient, technically appropriate solutions.Provide fast, effective resolution of problems or escalation on behalf of the customer to ensure the best end user experience possible.Provide case status updates to management and end-users in a timely mannerSupport and maintain effective relationships with usersDevelop, document, and implement standard operating procedures and remote customer service guidelinesProvide support for PCs, laptops, printers, cell phones, tablets and associated peripheral devices; proven ability to troubleshoot home network setups and isolate issues between wireless, home LAN and WANSupport end users in their use of core applications such as Microsoft Office, Citrix, and MDM (mobile device management), as well as basic understanding and troubleshooting for PL Business applications (will train).
Workday Analyst Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and informationmanagement services. Iron Mountain is committed to storing, managing and transforming what ourcustomers value most, from paper records to data to priceless works of art and culture. Providing a full suiteof solutions – records and information management, data management, digital solutions, data centers andsecure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations,recover from disaster, and protect their data and assets from a complex world. Visit the company website atwww.ironmountain.com for more information.What you will be doingWorkday Analyst is accountable for providing support on workday modules - Core HCM, Compensation,Talent and Performance. Serve as the Workday HCM system primary point-of-contact for support of HROperations, business processes, to ensure consistent, high-quality business operations. Responsible formanaging the day-to-day relationship with the Regional Service Delivery Hub and Geography SolutionPartner (GSP) counterparts.What you bring to the team 2-3 years’ experience in HR, with working knowledge of a wide range of HR practices 1-2 years’ experience in process management, preferably within a shared services environment Demonstrated experience with Workday modules: Core HCM, Compensation, Recruiting, Talent andPerformance. Participate in regression testing during Workday upgrades. Excellent interpersonal, customer service, presentation skills. Comfortable communicating with all levels of management. Investigative, curious approach to problem solving. Maintain data accuracy and integrity within system through regular review and audit of data. Collaborate with other Senior Workday Analysts for day-to-day support of HCM requests, troubleshoot andresolve data/system related issues. Manage both day-to-day tickets as well as Generic Inbox items and ensure that SLAs are met Ability to work effectively in high-pressure situations that require sound decision making High degree of comfort with change, with the skill to easily shift priorities to meet business needs Strong analysis, problem solving, proactive root cause analysis and conflict resolution skillsKey Skills Graduate with minimum 2 years of experience in Workday – Core HCM Excellent written and verbal communication skills Extreme attention to detail and Keen to learn more Ability to work independently and make decisions with minimum supervision Added advantage – Project Support and ManagementWhat’s in it for you? Be part of an ever evolving global organization focused on transformation and innovation A support system where you have a safe place to voice your opinion, share feedback, and be your trueauthentic self Global connectivity to learn from 26,000+ teammates across 52 countries Be part of a winning team who embrace diversity, inclusion, and our differences Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness,financial wellbeing, and retirement.
Workday Analyst Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and informationmanagement services. Iron Mountain is committed to storing, managing and transforming what ourcustomers value most, from paper records to data to priceless works of art and culture. Providing a full suiteof solutions – records and information management, data management, digital solutions, data centers andsecure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations,recover from disaster, and protect their data and assets from a complex world. Visit the company website atwww.ironmountain.com for more information.What you will be doingWorkday Analyst is accountable for providing support on workday modules - Core HCM, Compensation,Talent and Performance. Serve as the Workday HCM system primary point-of-contact for support of HROperations, business processes, to ensure consistent, high-quality business operations. Responsible formanaging the day-to-day relationship with the Regional Service Delivery Hub and Geography SolutionPartner (GSP) counterparts.What you bring to the team 2-3 years’ experience in HR, with working knowledge of a wide range of HR practices 1-2 years’ experience in process management, preferably within a shared services environment Demonstrated experience with Workday modules: Core HCM, Compensation, Recruiting, Talent andPerformance. Participate in regression testing during Workday upgrades. Excellent interpersonal, customer service, presentation skills. Comfortable communicating with all levels of management. Investigative, curious approach to problem solving. Maintain data accuracy and integrity within system through regular review and audit of data. Collaborate with other Senior Workday Analysts for day-to-day support of HCM requests, troubleshoot andresolve data/system related issues. Manage both day-to-day tickets as well as Generic Inbox items and ensure that SLAs are met Ability to work effectively in high-pressure situations that require sound decision making High degree of comfort with change, with the skill to easily shift priorities to meet business needs Strong analysis, problem solving, proactive root cause analysis and conflict resolution skillsKey Skills Graduate with minimum 2 years of experience in Workday – Core HCM Excellent written and verbal communication skills Extreme attention to detail and Keen to learn more Ability to work independently and make decisions with minimum supervision Added advantage – Project Support and ManagementWhat’s in it for you? Be part of an ever evolving global organization focused on transformation and innovation A support system where you have a safe place to voice your opinion, share feedback, and be your trueauthentic self Global connectivity to learn from 26,000+ teammates across 52 countries Be part of a winning team who embrace diversity, inclusion, and our differences Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness,financial wellbeing, and retirement.
