Essential * Proven experience within a similar role as a Service Transition Manager, in a multi technology environment with extensive previous senior Service Transition and/or project management experience * Proven understanding of change management processes in a fully change managed environment (ITIL) * Excellent interpersonal skills, ability to negotiate and influence wide range of stakeholders * Experience in transitioning large scale projects
Minimum 2+ years of international experience, preferably supporting US customers onlyExperience with both US and UK clients is acceptable (even if 0 years with UK)Previous employment with companies of size 150+ employees, preferably in voice processProven performance: 94% CSAT, average score around 83-84%Any degree acceptedexperience5
Job DescriptionDesignation : Customer Support AssociateDepartment : Contact CenterLocation : BangaloreJob SummaryWe are looking for a proactive, empathetic, and detail-oriented Customer SupportAssociate to join our growing team. In this role, you will be the first point of contact for ourcustomers-resolving queries, offering guidance, and ensuring an outstanding serviceexperience across all communication channels.Key Responsibilities* Respond promptly and
We are seeking a highly motivated Analyst with 2 - 4 years of experience in banking, product, implementation, and support roles within the Capital Adequacy and Regulatory Reporting domain across Indian and Middle East regions. The role requires strong analytical and documentation skills, along with sound subject matter understanding of Basel I/ II / Basel III frameworks and credit risk capital computation under Standardized and IRB approaches. The ideal
Shift: US Night ShiftsProcess: Inbound voice process Key Responsibilities:The position will play an integral part in the company’s growth initiatives including but not limited to:• Handle inbound calls from customers regarding products, services, and orders.• Provide accurate and timely information to customers, addressing their questions and concerns effectively.• Assist customers with order placement, order status inquiries, returns, exchanges, and
Key Responsibilities:The position will play an integral part in the company's growth initiatives including but not limited to:* Handle inbound calls from customers regarding products, services, and orders.* Provide accurate and timely information to customers, addressing their questions and concerns effectively.* Assist customers with order placement, order status inquiries, returns, exchanges, and other related requests.* Troubleshoot customer issues and
Key Responsibilities: The position will play an integral part in the company's growth initiatives including but not limited to: * Handle inbound calls from customers regarding products, services, and orders. * Provide accurate and timely information to customers, addressing their questions and concerns effectively. * Assist customers with order placement, order status inquiries, returns, exchanges, and other related requests. * Troubleshoot customer
Job SummaryWe are looking for a proactive, empathetic, and detail-oriented Customer SupportAssociate to join our growing team. In this role, you will be the first point of contact for our customers-resolving queries, offering guidance, and ensuring an outstanding service experience across all communication channels. Key ResponsibilitiesRespond promptly and professionally to customer queries via phone calls and emails.Troubleshoot product or service issues
Role : Customer Care Voice AssociateJob Purpose:We are searching for talent to passionately serve our customers & company, and we want you!Bangalore is growing, and Customer Care is no exception. We are looking for an Customer Care VoiceAssociate in Bangalore to deliver best in class Customer Care support. Key Responsibilities:The position will play an integral part in the company's growth initiatives including but not limited to:* Handle inbound calls
Key Responsibilities:The position will play an integral part in the company's growth initiatives including butnot limited to:* Handle inbound calls from customers regarding products, services, and orders.* Provide accurate and timely information to customers, addressing their questions andconcerns effectively.* Assist customers with order placement, order status inquiries, returns, exchanges,and other related requests.* Troubleshoot customer issues and
The position will play an integral part in the company's growth initiatives including but not limited to:* Handle inbound calls from customers regarding products, services, and orders.* Provide accurate and timely information to customers, addressing their questions and concerns effectively.* Assist customers with order placement, order status inquiries, returns, exchanges, and other related requests.* Troubleshoot customer issues and complaints, working