Digitisation is one of the key themes in Randstad's latest financial report, with the transformation of its IT infrastructure a fundamental step in achieving this

Since the formation of Netherlands-headquartered human resources (HR) service provider Randstad Group in 1960, IT has been organised locally. Each of the 37 countries had their own IT infrastructure and signed their own IT contracts. IT was run by 29 departments, with some servicing more than one country.  

“Randstad operated according to a local-for-local model,” says Bernardo Payet, general manager of Randstad Global IT Solutions. “From an IT perspective, each worked as a standalone company.“This model was successful. Every country had the freedom to develop its own processes and IT,” adds Payet. “It allowed the company to be tailored to local needs.”But with Randstad’s ambition to become a digital company, the HR service provider needed more flexibility, risk reduction and better service from the IT infrastructure.

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