Order Processor- Job Description
An Order Processor is responsible for keying Customer Orders in respective ERP’s that include revenue as well as sample orders on the basis of Purchase Orders supplied by the customer/
Responsibilities
- Process revenue and sample orders
- To manage the order cycle, processing in a timely and accurate manner.
- Order acknowledgement, validation/integrity check of order (internal/external customers) placing on a number of ERP’s
- Monitor order status, communicating any issues to customers / sales
- Receive and respond customer requests and inquiries
- Liaise with internal retained organization for any queries related to Front Office (Phone dependency)
- Liaise with internal Sales Reps for seeking necessary approvals on any PO deviations
- Propose and implement standardization for customer service processes
- Providing contact point/knowledge base for sales team, internal/external customers in all aspects of administration and support as required.
- Execution of operational metrics and SLA reporting
- Act as a power user for O2C customer service processes
Requirements
- 0-12 months of customer service / order management experience
- Demonstrate strong interpersonal, written and oral communication skills.
- Previous accounting/finance experience (practical or theoretical from studies) is an advantage
- Responsibility and accuracy in the completion of received tasks
- Good team player
- Ability to solve urgent matters and work under pressure
- Flexibility, especially in the period of peak/ month/quarter/year-end closing
- User MS Excel skills
- Knowledge of ERP’s (e.g. SAP and Oracle)
- Accuracy and Attention to Detail