technical support engineer.

progress in the ticketing system, manages the backlog of support requests and overall
maintains a good overview of ongoing issues.
They communicate directly with stakeholders, often operational specialists in the Finance
department, Software developers and Product managers. They have excellent analytical skills
and enjoy the challenge of getting to the root of inconsistencies in financial information that
require investigation into multiple systems, databases and log files. They look into the source
code of systems to find the cause of issues and possible improvements independently or
supported by developers.
The Support engineer provides a first line of support and is able to triage issues reported by
different stakeholders. They analyse complex financial processes that are executed by a range
of systems in a microservices architecture. As a result of their investigation they identify short
and long term improvements to business logic, testing and operational procedures.
Must have skills
● Excellent SQL knowledge and deep understanding of data models.
● Experience analyzing log files.
● Experience with command line tools.
● Knowledge of at least one scripting language (Python, Perl, PHP, Bash, ....).
● Experience with ticketing systems, preferably Jira.
● Proficient working with spreadsheets and other office tools.
● Basic knowledge of writing software in Java is a plus.
● Experience working with code repositories is a plus.
● Experience working with Kafka and Cassandra is definitely a plus.
Personality
● Excellent analytical skills.
● Good verbal and written communication in English.
● Able to independently prioritize work, investigate and reach out for support from various
people in the business.
● Able to independently manage stakeholders relations.
● Flexible in the type of work they take on and adaptable to changing circumstances.
● A good listener with the ability to understand stakeholder concerns.
Preferred experience● 4+ Years in a technical role (Systems analyst, operations analyst, quality engineer,
business analyst).
● 2+ Years experience working in Payments, FinTech and or Financial accounting.
● 1+ years experience working as a support engineer.
Key relationships
● Product managers.
● Payment Operations specialists.
● Software developers.
● Finance specialists.
Growth paths
● Software Developer.
● Quality Engineer.