what is an IT technician?

An IT technician is a professional responsible for installing, maintaining and troubleshooting computer systems, networks and other technology infrastructures. You play a crucial role in ensuring that businesses and organisations run smoothly by providing essential technical support and resolving any issues that may arise with hardware, software and network systems.

IT technicians are the backbone of an organisation's technical infrastructure. They are responsible for maintaining the performance, security and reliability of computer systems and networks. You work with various technologies, from personal computers and servers to networking equipment and mobile devices, ensuring that all hardware and software components are functioning efficiently. Your tasks may include setting up new workstations, configuring and managing servers, installing or updating software and troubleshooting network connectivity issues.

IT technicians frequently work in tandem with other IT professionals, such as system administrators, network engineers and software developers, to ensure that the organisation's technology infrastructure is running smoothly and securely. You may also provide technical support and assistance to end-users, addressing issues related to hardware, software or network connectivity.

If the idea of working in a dynamic and constantly evolving field where you can make a real impact on an organisation's operations appeals to you, then consider pursuing a career as an IT technician. Keep reading to learn more about the qualifications, skills and opportunities this profession has to offer.

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average salary of an IT technician

According to Payscale, the average salary of an IT technician is ₹369,337 per year. However, this figure may vary depending on several factors, such as experience, location, industry and the size of the employing organisation. For example, entry-level IT technicians can expect to earn upwards of ₹243,059, while more experienced technicians earn as much as ₹665,000 per year.

factors that affect an IT technician’s pay

Several factors influence the salary of an IT technician. As touched on above, experience is one of the more significant of those factors. As you gain more experience, you will typically earn higher salaries. Entry-level technicians usually earn lower wages, but as they progress in their careers and acquire more skills, their earning potential increases.

The location also plays a role in determining your salary as an IT technician. Salaries may be higher in metropolitan areas with a higher cost of living or demand for IT professionals. The industry in which you work can also impact your salary. Those employed in high-demand sectors, such as finance or technology, may command higher wages compared to other industries.

The size of the employing organisation is another factor to consider. Larger organisations sometimes offer higher salaries and more comprehensive benefits packages compared to smaller companies. However, working for a smaller company may provide an IT technician with more varied responsibilities and opportunities for professional growth.

Finally, as with most professions, certifications and education also influence your salary as an IT technician. Professionals with certifications in specific technologies or software applications may be more sought after and command higher wages.

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types of IT technicians

The most common types of IT technicians include:

  • hardware technician: this type of technician focuses on the physical components of computer systems, including the installation, repair and maintenance of desktops, laptops and servers. You may also be responsible for managing peripherals, such as printers, scanners and monitors.
  • network technician: network technicians specialise in maintaining and troubleshooting an organisation's network infrastructure, including routers, switches and firewalls. You monitor network performance, configure network devices and ensure network security.
  • software technician: software technicians are responsible for installing, configuring and updating software applications. You also troubleshoot issues related to software performance, compatibility and security.
  • help desk technician: help desk technicians provide technical support to end-users, addressing issues with hardware, software and networks. You communicate directly with clients or staff to diagnose and resolve problems, either remotely or in person.

working as an IT technician

As an IT technician, you play a vital role in ensuring the efficient operation of technology systems within your organisation. Continue reading to discover the qualifications and skills necessary to excel in this profession. Learn more about the duties, work environment and schedule of an IT technician.


education and skills

Some of the academic qualifications for IT technicians include:

  • educational background: a diploma or degree in computer science, information technology or another related field is often required for IT technician positions. These programs provide foundational knowledge in computer systems, networking and software applications.
  • certifications: obtaining industry-recognised certifications, such as Microsoft Certified Solutions Associate (MCSA), enhances your skills and makes you more attractive to employers.
  • on-the-job training: many IT technicians gain practical experience through internships or entry-level positions. These roles provide hands-on training and exposure to various technology systems.

IT technician skills and competencies

Some of the qualities of an IT technician include:

  • technical aptitude: as an IT technician, you have a strong understanding of computer systems, networks and software applications. These skills give you the ability to troubleshoot and resolve technical issues.
  • communication skills: effective communication skills are essential for IT technicians since you collaborate with other IT professionals and must often explain technical concepts or instructions to non-technical staff and clients.
  • problem-solving skills: IT technicians must be able to think critically and analytically to diagnose and resolve technical issues, often working under pressure and within tight deadlines. Your ability to find solutions quickly and efficiently will be an important tool throughout your career.

FAQs about working as an IT technician

Here, you will find the answers to the most frequently asked questions about the profession of IT technician.

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