- A customer service & team-oriented person, who will be attending calls and chat sessions in different shifts, assist users with a variety of IT issues and work with tickets under standard SLAs.JOB DESCRIPTIONPosition OverviewIn this role, you will be an IT Service Desk agent, part of the Global Service Desk Team. You will work utilizing our technical knowledge base to identify, troubleshoot and fix IT issues for Citrix users located all around the globe.FoA customer service & team-oriented person, who will be attending calls and chat sessions in different shifts, assist users with a variety of IT issues and work with tickets under standard SLAs.JOB DESCRIPTIONPosition OverviewIn this role, you will be an IT Service Desk agent, part of the Global Service Desk Team. You will work utilizing our technical knowledge base to identify, troubleshoot and fix IT issues for Citrix users located all around the globe.Fo
- Responsibilities:Onboarding and employee experience-Keeping track of new joiner in the region.-Pre-joining connect with new joiner to help sort issues as necessary and enhance candidate experience.-Coordinate with managers for new joiner induction plan and ensuring successful completion ofinduction plan-Check in with new joiners at determined period to ensure all points closed including IT support,addressing any queries, highlighting issues if any.-CreateResponsibilities:Onboarding and employee experience-Keeping track of new joiner in the region.-Pre-joining connect with new joiner to help sort issues as necessary and enhance candidate experience.-Coordinate with managers for new joiner induction plan and ensuring successful completion ofinduction plan-Check in with new joiners at determined period to ensure all points closed including IT support,addressing any queries, highlighting issues if any.-Create
