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    2 jobs found for Operations Manager

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      • mangaluru
      • permanent
      The Specific duties of an Operations Manager includes formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels.  1. Office license renewals/rental contracts and agreements etc.2. Sales orders/Delivery/tracking/Escalations/updating customers and invoicing3. Vendor account management/Supplier payments/Reconciliations4. Signing NDA’s with customers5. Labor filing Annually for India offices6. Professional tax payments/e-filing7. GST filing and payments/Lease with auditor’s office8. Other operational needs as per its requirements.
      The Specific duties of an Operations Manager includes formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels.  1. Office license renewals/rental contracts and agreements etc.2. Sales orders/Delivery/tracking/Escalations/updating customers and invoicing3. Vendor account management/Supplier payments/Reconciliations4. Signing NDA’s with customers5. Labor filing Annually for India offices6. Professional tax payments/e-filing7. GST filing and payments/Lease with auditor’s office8. Other operational needs as per its requirements.
      • bangalore city
      • permanent
      Position Summary Manage, and maintain servers and infrastructure on the Cloud including storage and network, operating systems (OS), web servers and databases in order to deliver resilient, secure & trusted solutions for customer day to day workloads. Lead the L1 and L2 teams to deliver excellent customer relationships and service quality. Build customer engagement by providing timely service, responsive problem solving and proactive communication. Context Cloud Comrade is a cloud native high growth business with strong partnerships with cloud service providers. We plan, design, build and manage cloud migration and related projects in the professional services and managed services segments. We are approaching 100 skilled team members who are focused on learning & growing in this fast-changing market. We currently operate in Singapore, Indonesia, India and Malaysia and will increase our geographic footprint as we grow with our customers. The Site Reliability Team makes sure that customer’s infrastructure is taken care of and ensures uptime on customers’ business critical applications and processes. Availability, performance, cost and security are the main concerns that the team addresses in a customer’s cloud infrastructure. Cloud Comrade is a founder led subsidiary of STTelemedia Cloud, a fast growing enterprise grade, global full service cloud solutions provider. STTelemedia Cloud helps modernise enterprise tech systems, operations and culture with public cloud only solutions. Capabilities include Applications, Security & Data. 2 Key Challenges What are the 3 or 4 challenges that this role will have to overcome to be successful? • Lead L1 and L2 teams • Ideate and implement Service Improvement Plans/ Automation • Review cases and provide appropriate feedback to support engineers, coaching them on their customer interactions and troubleshooting • Analyze previous customer cases to identify trends and customer pain-points to drive improvements • Monitor key indicators like service levels, quality metrics; establish quality metrics as needed • Maintain technical proficiency for training, mentoring, and customer interaction purposes • Handle Customer Escalations • Own Reporting to customer and management • Coordinate resourcing and back up to ensure SLA’s are achieved Accountabilities and Expected Results List the top 5 – 8 accountabilities and how you measure success Key Activity Accountability (How?) Expected End Result (Why?) Leadership Lead L1 and L2 teams o Teams are aligned with organisation’s goals. o Team members are mentored on providing excellent service quality. o Clear escalation paths defined. 3 Manage Cloud Infrastructure Establish, manage & maintain servers and infrastructure for customers to ensure adherence to Service Level Agreements (SLAs) o SLA are always met 100% o 24/7 support provided as per SLA o Integrate various monitoring tools used across clients’ infrastructure with the ticketing system used by the team Security Manage cloud environments in accordance with security guidelines in place. Debug cloud initiatives as needed in accordance with best practices. o Assist clients in facilitating security audits and scan as required o Assist clients in remediating security findings if and when they engage a security consultant on audits and scan. o Ensure that security standards are maintained through various means as necessary o Provide clients with effective security advice as and when necessary Customer Management & Communication Maintain a professional and positive relationship with customers to ensure continued partnership with Cloud Comrade. o Monthly reports are timely & contain useful insights that the customer can use to understand the big picture of the state of their environment. o Reports showcase the value brought by Cloud Comrade o Customer satisfaction is measured and on an improving trend o Customers renew their subscriptions > 95% of the time o Insightful recommendations and observations regarding availability, performance, cost and security of their infrastructure are proactively provided annually o Identify and remove noises in the ticketing system
      Position Summary Manage, and maintain servers and infrastructure on the Cloud including storage and network, operating systems (OS), web servers and databases in order to deliver resilient, secure & trusted solutions for customer day to day workloads. Lead the L1 and L2 teams to deliver excellent customer relationships and service quality. Build customer engagement by providing timely service, responsive problem solving and proactive communication. Context Cloud Comrade is a cloud native high growth business with strong partnerships with cloud service providers. We plan, design, build and manage cloud migration and related projects in the professional services and managed services segments. We are approaching 100 skilled team members who are focused on learning & growing in this fast-changing market. We currently operate in Singapore, Indonesia, India and Malaysia and will increase our geographic footprint as we grow with our customers. The Site Reliability Team makes sure that customer’s infrastructure is taken care of and ensures uptime on customers’ business critical applications and processes. Availability, performance, cost and security are the main concerns that the team addresses in a customer’s cloud infrastructure. Cloud Comrade is a founder led subsidiary of STTelemedia Cloud, a fast growing enterprise grade, global full service cloud solutions provider. STTelemedia Cloud helps modernise enterprise tech systems, operations and culture with public cloud only solutions. Capabilities include Applications, Security & Data. 2 Key Challenges What are the 3 or 4 challenges that this role will have to overcome to be successful? • Lead L1 and L2 teams • Ideate and implement Service Improvement Plans/ Automation • Review cases and provide appropriate feedback to support engineers, coaching them on their customer interactions and troubleshooting • Analyze previous customer cases to identify trends and customer pain-points to drive improvements • Monitor key indicators like service levels, quality metrics; establish quality metrics as needed • Maintain technical proficiency for training, mentoring, and customer interaction purposes • Handle Customer Escalations • Own Reporting to customer and management • Coordinate resourcing and back up to ensure SLA’s are achieved Accountabilities and Expected Results List the top 5 – 8 accountabilities and how you measure success Key Activity Accountability (How?) Expected End Result (Why?) Leadership Lead L1 and L2 teams o Teams are aligned with organisation’s goals. o Team members are mentored on providing excellent service quality. o Clear escalation paths defined. 3 Manage Cloud Infrastructure Establish, manage & maintain servers and infrastructure for customers to ensure adherence to Service Level Agreements (SLAs) o SLA are always met 100% o 24/7 support provided as per SLA o Integrate various monitoring tools used across clients’ infrastructure with the ticketing system used by the team Security Manage cloud environments in accordance with security guidelines in place. Debug cloud initiatives as needed in accordance with best practices. o Assist clients in facilitating security audits and scan as required o Assist clients in remediating security findings if and when they engage a security consultant on audits and scan. o Ensure that security standards are maintained through various means as necessary o Provide clients with effective security advice as and when necessary Customer Management & Communication Maintain a professional and positive relationship with customers to ensure continued partnership with Cloud Comrade. o Monthly reports are timely & contain useful insights that the customer can use to understand the big picture of the state of their environment. o Reports showcase the value brought by Cloud Comrade o Customer satisfaction is measured and on an improving trend o Customers renew their subscriptions > 95% of the time o Insightful recommendations and observations regarding availability, performance, cost and security of their infrastructure are proactively provided annually o Identify and remove noises in the ticketing system

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