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SUMMARY
The individual is the technical face of Miltenyi Biotec in India. The technical and application specialist provides first-line technical and application support to customers via different communication channels.
The associate also works closely as a partner with the commercial team by delivering product training, giving seminars, conducting instrument demonstrations, and participating in trade shows.
ESSENTIAL DUTIES AND RESPONSIBLITIES
Technical and application support
- Provide scientific support and consultancy to the customers of research portfolio to maximize the sales potential and product usage;
- Provide pre-sales technical support through presentations and customer visits. Assist sales team in configuring the correct solutions for the customers;
- Coordinate and conduct instrument demonstration and customer trainings both presales and post-sales;
- Liaise with the regional and global technical support team to ensure a timely resolution of the customers’ issue;
- Monitor and report instrument service issues. Work with the service team to maintain a high level of instrument performance;
- Supporting the commercial/sales teams on preparation of technical compliance documents to support tenders and URS requirements in Industries;
- Supporting marketing teams to conduct various field marketing activities where Application support is requires.Commercial support
- Present Miltenyi Biotec solution at different conferences, workshops, and educational events;
- Coordinate with the commercial team to organize product workshops;
- Provide regional technical trainings to the sales/commercial teams of Miltenyi Biotec and its distributors and prepare them for customer discussions;
- Leverage own expert knowledge to support market development activities;
- Provide field information to the marketing and commercial teams regarding market dynamics and competition activities;
- Keep a close watch on competition technologies (both direct and orthogonal platforms) and timely update the commercial and marketing teams.
Application Specialist
SUMMARY
The individual is the technical face of Miltenyi Biotec in India. The technical and application specialist provides first-line technical and application support to customers via different communication channels.
The associate also works closely as a partner with the commercial team by delivering product training, giving seminars, conducting instrument demonstrations, and participating in trade shows.
ESSENTIAL DUTIES AND RESPONSIBLITIES
Technical and application support
- Provide scientific support and consultancy to the customers of research portfolio to maximize the sales potential and product usage;
- Provide pre-sales technical support through presentations and customer visits. Assist sales team in configuring the correct solutions for the customers;
- Coordinate and conduct instrument demonstration and customer trainings both presales and post-sales;
- Liaise with the regional and global technical support team to ensure a timely resolution of the customers’ issue;
- Monitor and report instrument service issues. Work with the service team to maintain a high level of instrument performance;
- Supporting the commercial/sales teams on preparation of technical compliance documents to support tenders and URS requirements in Industries;
- Supporting marketing teams to conduct various field marketing activities where Application support is requires.Commercial support
- Present Miltenyi Biotec solution at different conferences, workshops, and educational events;
- Coordinate with the commercial team to organize product workshops;
- Provide regional technical trainings to the sales/commercial teams of Miltenyi Biotec and its distributors and prepare them for customer discussions;
- Leverage own expert knowledge to support market development activities;
- Provide field information to the marketing and commercial teams regarding market dynamics and competition activities;
- Keep a close watch on competition technologies (both direct and orthogonal platforms) and timely update the commercial and marketing teams.
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