Job Title : Customer Service Ops (CSO) executive Location: Mumbai ( Work from home/ Randstad office)Experience: min 5 Years CTC: Negotiable Payroll - Randstad Pre-requisites: 1 Need resource with 5yrs + prior experience in SAP -OTC (order to cash cycle) & MM (Material management) operations.2 Ability to perform first level resolution of basic & recurring issues in SAP & business3 Ability to perform proper RCA for the issues encountered and develop fixes with vendor4 Need to understand customer requirements and ensure seamless execution of CR's (Change requests) with vendor5High Proficiency in excel and skills like macros/ VBA will be added advantage6OWD (operate with discipline) behaviour is mandatory and need a Team player7 Strong communication & coordination skills with MFT (multi-function teams) and customers Basic Scope of Work 1 Require sound understanding of different customer channels like (General Trade, Modern trade etc) Order, shipping & Billing processes in SAP2 Required sound understanding of Order processing transactions such as SO creation, Delivery creation, MD setup such as customer master, pricing master & material master in SAP3 Required sound understanding of EDI process, set up and execution4 Required sound understanding of Excel based tasks and analysing reports on daily/weekly/monthly levels5 Ability to understand both internal and external customer requirements and execute projects and CR's within the scope of OSB processes6 Coordinate with MFT teams for resolving daily issues and driving projects/CR's7 Ability to quickly learn and adopt to customized platforms of . Gain profiency in couple of months
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Job Title : Customer Service Ops (CSO) executive Location: Mumbai ( Work from home/ Randstad office)Experience: min 5 Years CTC: Negotiable Payroll - Randstad Pre-requisites: 1 Need resource with 5yrs + prior experience in SAP -OTC (order to cash cycle) & MM (Material management) operations.2 Ability to perform first level resolution of basic & recurring issues in SAP & business3 Ability to perform proper RCA for the issues encountered and develop fixes with vendor4 Need to understand customer requirements and ensure seamless execution of CR's (Change requests) with vendor5High Proficiency in excel and skills like macros/ VBA will be added advantage6OWD (operate with discipline) behaviour is mandatory and need a Team player7 Strong communication & coordination skills with MFT (multi-function teams) and customers Basic Scope of Work 1 Require sound understanding of different customer channels like (General Trade, Modern trade etc) Order, shipping & Billing processes in SAP2 Required sound understanding of Order processing transactions such as SO creation, Delivery creation, MD setup such as customer master, pricing master & material master in SAP3 Required sound understanding of EDI process, set up and execution4 Required sound understanding of Excel based tasks and analysing reports on daily/weekly/monthly levels5 Ability to understand both internal and external customer requirements and execute projects and CR's within the scope of OSB processes6 Coordinate with MFT teams for resolving daily issues and driving projects/CR's7 Ability to quickly learn and adopt to customized platforms of . Gain profiency in couple of months