- Supporting the Senior Manager; Change in driving the strategic development of change initiatives and the Change Capability agenda for Global Shared Services.
- Supporting the Senior Manager; Change, Global Process Owners, PMO Team, Operations in delivering and embedding strategic change initiatives across Global Shared Services.
- Developing and delivering the change approach including plans, tools, materials, and measures, measured in terms of adoption, utilization, stabilization, and associate/stakeholder experience for change initiatives.
- Working with project teams to integrate change management activities into project plans. Creating stakeholder plans, change impact analysis and business readiness plans to mitigate or address concerns.
- Acts as general resource within the Global Shared Services organization to develop appropriate organizational readiness support for projects.
- Creating executive leadership materials and communications, supporting the development of stakeholder messages, newsletters, and other communication materials as needed.
- Leading delivery of comms & change plans that minimize resistance and maximize engagement for change initiatives.