1.2 Sr. Product Support Analyst / Team Lead
(Additional points apart from sec 1.1) Review and analyze customer feedback on critical business applications.
Develop, organize, monitor, maintain, mine and analyze multiple sources of product
support data used to paint a clear picture of product support requirements and trends.
...
Identify, analyze, and interpret trends or patterns in data set(s), and communicate to
senior management.
Generate routine and ad hoc reports/presentations that accurately reflect various data
trends within support lifecycle for different product verticals, offering improved versions
as necessary.
Manage the schedule/shift assignment and be swift in handling incidents related to the
same.
Provide timely performance management feedback to the Manager about different
aspects including but not limited to resource efficiency, attitude, and quality focus.
Mentoring team members to grow in all aspects of their skill sets.
Hands on experience in monitoring app server instances, resource utilization, long
running queries etc and handling the same appropriately.
Experience in handling induction process for support team members, transition of
knowledge within support team and tracking progress.
show more
1.2 Sr. Product Support Analyst / Team Lead
(Additional points apart from sec 1.1) Review and analyze customer feedback on critical business applications.
Develop, organize, monitor, maintain, mine and analyze multiple sources of product
support data used to paint a clear picture of product support requirements and trends.
Identify, analyze, and interpret trends or patterns in data set(s), and communicate to
senior management.
Generate routine and ad hoc reports/presentations that accurately reflect various data
trends within support lifecycle for different product verticals, offering improved versions
as necessary.
Manage the schedule/shift assignment and be swift in handling incidents related to the
same.
Provide timely performance management feedback to the Manager about different
aspects including but not limited to resource efficiency, attitude, and quality focus.
Mentoring team members to grow in all aspects of their skill sets.
Hands on experience in monitoring app server instances, resource utilization, long
running queries etc and handling the same appropriately.
Experience in handling induction process for support team members, transition of
...
knowledge within support team and tracking progress.
show more