Qualification:
·Graduate (Preferably MHA/MBA)
·Proven experience 05-08 years in similar role in leading Multispecialty Hospital
·Strong verbal and written communication skills
·Excellent leadership and people management skills, with the ability to inspire and motivate teams.
·Proficient in data analysis and reporting tools.
·Knowledge of industry regulations and best practices
Job Description:
·Providing appointment for health check-up and briefing about precautions
·Routine round of OPD and ensuring that the Services are in order
·Ensures coordination and communication with patients families/ guests/ visitors and medical staff at the Unit
·Assists the Manager Operations in preparing the budget of the department
·Responsible for effective supervision, optimal utilization of manpower and continuous improvements in the work area of OPD
·Attends and responds to guests inquiries regarding physicians, nursing services, appointments, and other healthcare-related services or procedures
·Resolve to guests complaints regarding hospital services or escalates the matter appropriately to ensure that concerns are handled properly and in a timely manner
·Resolve the problems of guest associated with hospital registration, admission procedures, and other services
·Ensure that daily scrolls are submitted to the Account Department
·To manage the duty roster and recommend the leave of concerned staff for approval
·Responsible for maintaining sound rapport with all departments, specifically Admissions, Diagnostic, Nursing, House- Keeping, F & B, IT, Security, Maintenance for smooth functioning of the department
·Responsible for general upkeep of the OPD area and ensure routine cleaning through House Keeping Department
·Prepare and provide routine MIS to the higher management and keeps them abreast of the day to day activities
·Coordinate the issuance of medical certificate for the patients
·Counsel the patient during due billing
·Handle VIP patients in OPD and keep the higher management abreast of VIP movement
·Maintain OPD schedule and room wise allocation of doctor in the OPD and update them as and when required
Interested can share profile sravya.pidishettyu@randstad.in
...