- Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity.
- Maintain service levels according to business prioritization.
- Differentiate between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions.
- Supports commercial strategies with customers across multiple businesses.
- Provides support to less experienced Customer Service Specialists.
- Acts as focal point for key systems, tools or business processes. Find solutions for more complex matters and looks proactively for improvements.
- Can manage medium complexity projects within the function.
Qualifications
- Required a bachelor’s degree.
- 7 years to 10 years of working experience in similar roles
Preferred Skills
- Interpersonal effectiveness and Strong communication skills
- Understanding customer needs and ability to solve medium complex problems
- Strong work process knowledge and strong business acumen