analyst - pss operations support (24x7x365).

 Conduct regular health checks on both application and infrastructure layers.
 Identify and address potential issues before they impact operations.
 Collaborate with relevant teams to implement preventive measures.Fix bridge management
 Manage and coordinate the resolution of P1, P2, P3 tickets, escalating, as necessary.
 Provide support to major incident management team during critical incidents ensuring swift
resolution and communications
Other responsibilities and requirements
 Be available to take off – hours service desk calls during specified / unspecified times.
 Proficiency in incident management and monitoring tools
 Excellent problem-solving skills and the ability to work under pressure
 Willing ness to work in 24X7 shift environment including weekends and holidays
 Adhere to SLA’s, ensure consistently high customer satisfaction.
 Work with Navitaire to resolve issues as per defined response and resolution times. Escalation management – Escalate issues  or Navitaire or third-party vendors when
required.
 Relationship management with various functions/departments.
 Responsible for implementation of Governance framework, support and manage audit
requirements.
 Maintain ticket / issue logs and publish to required forum on a regular basis.
 Co-ordinate and work with other digital teams to resolve issues, support projects, special SALE
programs.
 Develop and maintain a schedule of maintenance/upgrades/renewal tasks and ensure timely
completion.
 Co-ordinate and publish maintenance windows and downtimes requested by Navitaire or Digital
teams.
 Be aware of Information Security, Data Protection and safety policies and fully comply with the
policies
 Manage communications to various stake holders, be it normal routine or emergency
communications