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    15 jobs found for Sales in Kolkata

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      • kolkata, west bengal
      • permanent
      Major Duties & Responsibilities:Tele sales and follow-ups, Field Sales (walk-ins and on prior appointments), Product Demo (online and onsite) to be supported by the Product Trainers, Networking on socialmedia, Send personalised emails, Share Greetings and get engaged on industry related/formal conversations (if required). #Greeting customers, engaging with them and building a rapport with them, on a daily basis.#Building in-depth knowledge of the product and keeping up with product and/or feature updates.#Keeping the customer updated about product modifications and new features.#Leading customers through the product. Providing them with in-depth information and a tour of the product features. Conducting live demonstrations wherever needed and requested.#Assessing the needs of customers and guiding them through their queries and/orissues.#Implementing the standard operating procedures for carrying out sales processes.#Executing daily, weekly, or monthly tasks assigned by the sales team manager.#Actively participating in sales training meetings and also proactively interacting with thetraining team to fill the gaps of sales skills.#Working in cooperation with the customer support team to provide top-quality customer service.#Actively generating new leads and close sales. Achieving weekly / monthly / quarterly / annual sales targets.#Build and deepen relationships with customers to achieve increase in share of credit points wallet and revenues through the direct sales channel.#Provide professional customer service to achieve high customer satisfaction and retention.#Have complete knowledge of the customer base in terms of the profile, demographics and product scope.#Serve as one-point contact to the mapped customers of the assigned geography.#Cross selling of new products and services for both new and existing customers.#Providing advisory for various products offered by ATPL to enhance the relationship value.#Develop and maintain service relationships with select group of customers through individualised customer service.#Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment#Achieve the budgeted cross sell targets.#Ensure coverage of the customer base in accordance with business plans. Key skills:✓Ability to manage relationships to improve relationship value of existing Clients.✓Aptitude towards delivering high quality customer service with good organisational andinterpersonal skills.✓Excellent communication Skills.✓Self-driven with a sales bent of mind.✓Proven experience as a Client Relationship Manager.✓Knowledge of customer relationship management (CRM) practises.✓Problem-solving attitude.✓Teamwork and leadership skills.✓Customer-oriented mindset.Desired Profile: Must be Graduate or equivalent experience in Business related field Ability to communicate fluently in the local languages and in English Experience in B2B Sales is a must  Language Proficiency: English, Bengali and HindiJob Type: Full-timeMode of work: WFO/Base Location 
      Major Duties & Responsibilities:Tele sales and follow-ups, Field Sales (walk-ins and on prior appointments), Product Demo (online and onsite) to be supported by the Product Trainers, Networking on socialmedia, Send personalised emails, Share Greetings and get engaged on industry related/formal conversations (if required). #Greeting customers, engaging with them and building a rapport with them, on a daily basis.#Building in-depth knowledge of the product and keeping up with product and/or feature updates.#Keeping the customer updated about product modifications and new features.#Leading customers through the product. Providing them with in-depth information and a tour of the product features. Conducting live demonstrations wherever needed and requested.#Assessing the needs of customers and guiding them through their queries and/orissues.#Implementing the standard operating procedures for carrying out sales processes.#Executing daily, weekly, or monthly tasks assigned by the sales team manager.#Actively participating in sales training meetings and also proactively interacting with thetraining team to fill the gaps of sales skills.#Working in cooperation with the customer support team to provide top-quality customer service.#Actively generating new leads and close sales. Achieving weekly / monthly / quarterly / annual sales targets.#Build and deepen relationships with customers to achieve increase in share of credit points wallet and revenues through the direct sales channel.#Provide professional customer service to achieve high customer satisfaction and retention.#Have complete knowledge of the customer base in terms of the profile, demographics and product scope.#Serve as one-point contact to the mapped customers of the assigned geography.#Cross selling of new products and services for both new and existing customers.#Providing advisory for various products offered by ATPL to enhance the relationship value.#Develop and maintain service relationships with select group of customers through individualised customer service.#Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment#Achieve the budgeted cross sell targets.#Ensure coverage of the customer base in accordance with business plans. Key skills:✓Ability to manage relationships to improve relationship value of existing Clients.✓Aptitude towards delivering high quality customer service with good organisational andinterpersonal skills.✓Excellent communication Skills.✓Self-driven with a sales bent of mind.✓Proven experience as a Client Relationship Manager.✓Knowledge of customer relationship management (CRM) practises.✓Problem-solving attitude.✓Teamwork and leadership skills.✓Customer-oriented mindset.Desired Profile: Must be Graduate or equivalent experience in Business related field Ability to communicate fluently in the local languages and in English Experience in B2B Sales is a must  Language Proficiency: English, Bengali and HindiJob Type: Full-timeMode of work: WFO/Base Location 
      • kolkata, west bengal
      • permanent
      Job description:- Responsible for the appointment of Distributor.Planning & execution for Secondary Sales with the distributor.Promote brand in the market and increase sales/order.Should be have experience in primary & secondary sales in FMCG industry.Ready to take challenge and launce new brand in the market.Must have the geographical understanding.  
      Job description:- Responsible for the appointment of Distributor.Planning & execution for Secondary Sales with the distributor.Promote brand in the market and increase sales/order.Should be have experience in primary & secondary sales in FMCG industry.Ready to take challenge and launce new brand in the market.Must have the geographical understanding.  
      • kolkata, west bengal
      • permanent
       Promotion of our Test Kits in Pet Clinics & Hospitals,Veterinary Institutes & Universities, Demonstration/ Validation of the Test Kits as and whenrequired. Provide Technical Assistance. Staying informed about competing products and brands forbetter assessment of our product quality. Analyzing and expanding business operations towardssustained growth. Evaluating and improving sales, marketing, and brandingstrategies. Identifying and developing new lines of business by creatingnetworking opportunities. Location - Kolkata and nearby locationsExperience - 1-5 yearsRequired graduate/postgraduate from biological background
       Promotion of our Test Kits in Pet Clinics & Hospitals,Veterinary Institutes & Universities, Demonstration/ Validation of the Test Kits as and whenrequired. Provide Technical Assistance. Staying informed about competing products and brands forbetter assessment of our product quality. Analyzing and expanding business operations towardssustained growth. Evaluating and improving sales, marketing, and brandingstrategies. Identifying and developing new lines of business by creatingnetworking opportunities. Location - Kolkata and nearby locationsExperience - 1-5 yearsRequired graduate/postgraduate from biological background
      • kolkata, west bengal
      • permanent
      Job description-Develop sales and marketing strategies to drive sales growth in the assigned area.Develop and manage an efficient distribution network to improve sales performance.Manage the sales team for sales growth and revenue enhancementConduct market research to understand competitors and market trends.Provide innovative ideas and suggestions to improve the market presence.Maintain relationship with existing customers for repeat business.Build sales culture and sale centric atmosphere among the team members.Maintain contacts with financial center personnel, processionals and personal contacts to build referrals.Provide timely feedback to the sales personnel regarding their sales performance.Provide trainings, educational workshops and challenging opportunities for enhancing career growth of employees.Conduct business plan review meetings with sales team.Develop creative promotional strategies to attract more customers.Appreciate the contributions and accomplishments of sales employees through proper rewarding mechanism.Develop performance improvement plan for sales team to meet performance goals.Promote company product - FMCG food - Noddles & Cake Should have qualities to establish the new brand in the market.   
      Job description-Develop sales and marketing strategies to drive sales growth in the assigned area.Develop and manage an efficient distribution network to improve sales performance.Manage the sales team for sales growth and revenue enhancementConduct market research to understand competitors and market trends.Provide innovative ideas and suggestions to improve the market presence.Maintain relationship with existing customers for repeat business.Build sales culture and sale centric atmosphere among the team members.Maintain contacts with financial center personnel, processionals and personal contacts to build referrals.Provide timely feedback to the sales personnel regarding their sales performance.Provide trainings, educational workshops and challenging opportunities for enhancing career growth of employees.Conduct business plan review meetings with sales team.Develop creative promotional strategies to attract more customers.Appreciate the contributions and accomplishments of sales employees through proper rewarding mechanism.Develop performance improvement plan for sales team to meet performance goals.Promote company product - FMCG food - Noddles & Cake Should have qualities to establish the new brand in the market.   
      • kolkata, west bengal
      • permanent
      RESPONSIBILITIESStrategize for the achievement of regional sales targets through the zonal team by breakdown of annual targets to half yearly then quarterly and finally monthly.Continuously monitoring the achievement of targets by keeping close check on monthly.Target achievement by regional manager, area manager and their respective team.Ensure satisfactory resolution of client queries and concerns in a timely manner.Communicate product schemes and offers to the regional managers and ensure their implementation.Achieve inventory planning and control in such a manner that the stock is sufficient for immediate order fulfillment as well ensuring that the products do not get technologically redundant or non competitive in the market.Communicate proposed inventory level to the dgm or nsm for approval.Coordinates with marketing for the organization of seminars, meets and conferences on zonal level for building a prospective client database.Interacts with large customers for product feedback.Enhance productivity Ensure successful launch of new productProgramme implementationSuggest for reduction in promotional activity expenseEnsures to maintenance of ” NORMS AND STANDARD OF COMPANY POLICIES”Increase morale in his team during meeting and in batch wise sessions and  maintain discipline and decorum in his teamPlanning and structuring the business and teamIncrease the morale of people to take new responsibilities and develop new managers in his team
      RESPONSIBILITIESStrategize for the achievement of regional sales targets through the zonal team by breakdown of annual targets to half yearly then quarterly and finally monthly.Continuously monitoring the achievement of targets by keeping close check on monthly.Target achievement by regional manager, area manager and their respective team.Ensure satisfactory resolution of client queries and concerns in a timely manner.Communicate product schemes and offers to the regional managers and ensure their implementation.Achieve inventory planning and control in such a manner that the stock is sufficient for immediate order fulfillment as well ensuring that the products do not get technologically redundant or non competitive in the market.Communicate proposed inventory level to the dgm or nsm for approval.Coordinates with marketing for the organization of seminars, meets and conferences on zonal level for building a prospective client database.Interacts with large customers for product feedback.Enhance productivity Ensure successful launch of new productProgramme implementationSuggest for reduction in promotional activity expenseEnsures to maintenance of ” NORMS AND STANDARD OF COMPANY POLICIES”Increase morale in his team during meeting and in batch wise sessions and  maintain discipline and decorum in his teamPlanning and structuring the business and teamIncrease the morale of people to take new responsibilities and develop new managers in his team
      • kolkata, west bengal
      • permanent
      JOB DESCRIPTIONJob title: Sales ManagerQualification : Engineer/BCom + MBAYears of experience : 8 + years in Steel industry for Flat products and familiarity to the assigned geography. Product :Coated/colour coated sheet (GP/GC)   JD:Accountable for driving sales targets for various sheet products, identifying new customers , and geography within the region.Develop, maintain, retain existing & new  customers in the geographyResponsible for end to end process completion from customer query , query resolution, servicing, sales and sales collection.Sales planning, forecasting for the respective geographyPrepare trackers, reports MIS etc as per requirementCoordination with plant and corporate office
      JOB DESCRIPTIONJob title: Sales ManagerQualification : Engineer/BCom + MBAYears of experience : 8 + years in Steel industry for Flat products and familiarity to the assigned geography. Product :Coated/colour coated sheet (GP/GC)   JD:Accountable for driving sales targets for various sheet products, identifying new customers , and geography within the region.Develop, maintain, retain existing & new  customers in the geographyResponsible for end to end process completion from customer query , query resolution, servicing, sales and sales collection.Sales planning, forecasting for the respective geographyPrepare trackers, reports MIS etc as per requirementCoordination with plant and corporate office
      • kolkata, west bengal
      • permanent
      Job description:- Responsible for the appointment of Distributor.Planning & execution for Secondary Sales with the distributor.Promote brand in the market and increase sales/order.Should be have experience in primary & secondary sales in FMCG industry.Ready to take challenge and launce new brand in the market.Must have the geographical understanding.  
      Job description:- Responsible for the appointment of Distributor.Planning & execution for Secondary Sales with the distributor.Promote brand in the market and increase sales/order.Should be have experience in primary & secondary sales in FMCG industry.Ready to take challenge and launce new brand in the market.Must have the geographical understanding.  
      • kolkata, west bengal
      • permanent
      Position TitleSales HeadReports To (Direct)Divisional HeadDepartmentSales & MarketingBusiness UnitENVLocationKolkata  Purpose of the Position: (major purpose why this role exists in the organization)This position is responsible for:1. New business development and customer relationship management with major customers2. Development of manpower3. Timely collection of payment and improvement of C/P4. Making growth plan for branch based on customer potential Detailed Responsibilities Strategic Thinking: (appropriate Tasks (which requires strategic thinking at the level at which this role operates performed by this role) Plan growth for branch and business development Prepare strategic long term and short term plan to achieve company and branch FC target Coordinate and negotiate with customer to finalize the order Verify and identify the customer needs and provide solution after verification of application Manage overall branch activities for smooth operation Plan for overall development of team and recommending training if required Coordinate and develop strong relation with customer and channel partners Analyse customer potential and competitor's weakness and strength Managing Others: (appropriate Tasks (which requires managing other employees people or coordinating with other employee people /department) performed by this role) Coordinate with Dispatch, and customer for smooth operations of branch Ensure Proper installation of supplied material | product through solution selling. Ensure submission of tender enquiry/ pricing strategic/timely supply of order material to avoid LD or get the offer for HO Develop All team members and supervise their day to day activities Maintain cordial relation with cross functional team i.e /HO/ branch team members/PLANT Follow up with internal customer for timely submission of tender, EMD, PBG, SD and with external customer for purchase enquiry, order, payment, C form PBG, SD & EMD Implementing Solutions: (appropriate Tasks (which are operational in nature and require implementation by this position) performed by this role. ) Coordinate for timely dispatch of material and with customer for installation of supplied material in time Monitor and supervise customer visit, timely submission of MIS, PMS and tour bill. Coordinate with the branch team members and ensuring appropriate training for further development Coordinate and conduct site audits and provide presentation to senior management for Educational Qualification RequirementsEssential :(The Basic Qualification required for this position to perform effectively)Qualification : Degree; Specialization (if any): Mechanical/Chemical/ENVAdditional :(Additional Qualifications required for this position to perform effectively)Qualification : PG/MBA ; Specialization (if any): WATER MANAGEMENT Work Experience Requirements Essential(The Minimum and Maximum Experience required for this position to perform effectively) Work Experience : 12+ Years Any other experience : Municipal/STP/WWTP/Project /Product Sales/INDUSTRIALMARKETING Organizational Interfaces Internal Interface: (Departments/ Designations, this position needs to interface within the organization to accomplish its task effectively) 1. Logistic 2. Accounts 3. Marketing 4. Sales & Service Engineers External Interface: (Public Departments / External Agencies, this position needs to interface outside the organization to accomplish its task effectively) 1. Customer, Key Accounts 2. Municipal Corporation 3. Power & process Plant Knowledge & Skills Required (Functional /Technical) (Functional competencies which are required for this role to be effective) Business development Administrative Skills Planning & Scheduling MIS/Data Analysis & Maintain Resource optimization Industry knowledge Customer Relation Management Product Knowledge Negotiation skills New customer development Data collection Online bidding either through branch/ HO Improvising the technical skills of team Approach to solution selling Improvement in payment collection
      Position TitleSales HeadReports To (Direct)Divisional HeadDepartmentSales & MarketingBusiness UnitENVLocationKolkata  Purpose of the Position: (major purpose why this role exists in the organization)This position is responsible for:1. New business development and customer relationship management with major customers2. Development of manpower3. Timely collection of payment and improvement of C/P4. Making growth plan for branch based on customer potential Detailed Responsibilities Strategic Thinking: (appropriate Tasks (which requires strategic thinking at the level at which this role operates performed by this role) Plan growth for branch and business development Prepare strategic long term and short term plan to achieve company and branch FC target Coordinate and negotiate with customer to finalize the order Verify and identify the customer needs and provide solution after verification of application Manage overall branch activities for smooth operation Plan for overall development of team and recommending training if required Coordinate and develop strong relation with customer and channel partners Analyse customer potential and competitor's weakness and strength Managing Others: (appropriate Tasks (which requires managing other employees people or coordinating with other employee people /department) performed by this role) Coordinate with Dispatch, and customer for smooth operations of branch Ensure Proper installation of supplied material | product through solution selling. Ensure submission of tender enquiry/ pricing strategic/timely supply of order material to avoid LD or get the offer for HO Develop All team members and supervise their day to day activities Maintain cordial relation with cross functional team i.e /HO/ branch team members/PLANT Follow up with internal customer for timely submission of tender, EMD, PBG, SD and with external customer for purchase enquiry, order, payment, C form PBG, SD & EMD Implementing Solutions: (appropriate Tasks (which are operational in nature and require implementation by this position) performed by this role. ) Coordinate for timely dispatch of material and with customer for installation of supplied material in time Monitor and supervise customer visit, timely submission of MIS, PMS and tour bill. Coordinate with the branch team members and ensuring appropriate training for further development Coordinate and conduct site audits and provide presentation to senior management for Educational Qualification RequirementsEssential :(The Basic Qualification required for this position to perform effectively)Qualification : Degree; Specialization (if any): Mechanical/Chemical/ENVAdditional :(Additional Qualifications required for this position to perform effectively)Qualification : PG/MBA ; Specialization (if any): WATER MANAGEMENT Work Experience Requirements Essential(The Minimum and Maximum Experience required for this position to perform effectively) Work Experience : 12+ Years Any other experience : Municipal/STP/WWTP/Project /Product Sales/INDUSTRIALMARKETING Organizational Interfaces Internal Interface: (Departments/ Designations, this position needs to interface within the organization to accomplish its task effectively) 1. Logistic 2. Accounts 3. Marketing 4. Sales & Service Engineers External Interface: (Public Departments / External Agencies, this position needs to interface outside the organization to accomplish its task effectively) 1. Customer, Key Accounts 2. Municipal Corporation 3. Power & process Plant Knowledge & Skills Required (Functional /Technical) (Functional competencies which are required for this role to be effective) Business development Administrative Skills Planning & Scheduling MIS/Data Analysis & Maintain Resource optimization Industry knowledge Customer Relation Management Product Knowledge Negotiation skills New customer development Data collection Online bidding either through branch/ HO Improvising the technical skills of team Approach to solution selling Improvement in payment collection
      • kolkata, west bengal
      • permanent
      Must be willing, dedicated and success-oriented.Should be disciplined and punctual.Should be hard working.Should have the ability to work independently as well as with the team.Should be loyal, smart and honest.Should be well mannered.Should be polite and gentle.Should acquire basic knowledge of drugs and Pharma market.Should be well conversant with the local language and dialect.Should have a basic understanding of the English language.Must have a right and positive attitude.Should be self-motivated.Should have good communication skills.Should have sales and presentation skills.Should be confident and self-aware.Should have the willingness to travel out of his territory.Should not be stubborn and rigid.Should have the ability to make decisions.Should have the ability to analyse the situation and act accordingly.Should be adaptable.Should have good listening skills.Should have dressing sense and well-groomed.Should have the ability to learn and explore.Should have the maturity to handle criticism and negative feedback.Should have patience.Must have product knowledge.Should be from a science background (preferred)Should have the problem-solving ability and handle objections.Should have the ability to work under pressureShould have the ability to pitch the right product to the right customer.Should have the ability to explore and exploit the right opportunity.
      Must be willing, dedicated and success-oriented.Should be disciplined and punctual.Should be hard working.Should have the ability to work independently as well as with the team.Should be loyal, smart and honest.Should be well mannered.Should be polite and gentle.Should acquire basic knowledge of drugs and Pharma market.Should be well conversant with the local language and dialect.Should have a basic understanding of the English language.Must have a right and positive attitude.Should be self-motivated.Should have good communication skills.Should have sales and presentation skills.Should be confident and self-aware.Should have the willingness to travel out of his territory.Should not be stubborn and rigid.Should have the ability to make decisions.Should have the ability to analyse the situation and act accordingly.Should be adaptable.Should have good listening skills.Should have dressing sense and well-groomed.Should have the ability to learn and explore.Should have the maturity to handle criticism and negative feedback.Should have patience.Must have product knowledge.Should be from a science background (preferred)Should have the problem-solving ability and handle objections.Should have the ability to work under pressureShould have the ability to pitch the right product to the right customer.Should have the ability to explore and exploit the right opportunity.
      • kolkata, west bengal
      • permanent
      1) Proficiency on different database like MySQL, Oracle S4/HANA, and ETL such as AWS Glue2) Working experience on Python3) Working experience on Industrial IOT (IIOT), Manufacturing data sources, historians, DCS, Controllers, Supply Chain platforms, Commercial and sales platforms, etc.3) Proficiency in integration tools and utilities4) Proficiency in Testing databases and troubleshooting issues5) Proficiency in Providing maintenance support for the databases
      1) Proficiency on different database like MySQL, Oracle S4/HANA, and ETL such as AWS Glue2) Working experience on Python3) Working experience on Industrial IOT (IIOT), Manufacturing data sources, historians, DCS, Controllers, Supply Chain platforms, Commercial and sales platforms, etc.3) Proficiency in integration tools and utilities4) Proficiency in Testing databases and troubleshooting issues5) Proficiency in Providing maintenance support for the databases
      • kolkata, west bengal
      • permanent
      Proposed Job Description:Role/Designation : FINANCIAL CONTROLLERQualification : Chartered Accountant / CFA;MBA (Finance) / CS / ICWA will be an additional advantage 1 Finalize Accounts and Financial Reports in periodicity fixed by JV Board / Managementalong with analytical statements.2 Organize the preparation of required regular reports of liquidity,Annual/Periodical Reportsincluding profit and loss, debtors/creditors, sales and capital expenditure including thepreparation of related management information documents.3 Review major capital expenditure requests, its compliance with approved budgets andmonitor its progress.4 Ensuring cost controls, compliances with various Govt., State Govt. Agencies, andinsurance program.5 Observe all commercial terms & conditions of JV documents / agreement and ensure strictcompliance of the same. To actively participate in discussion with the JV partners forresolving related issues.6 Manage the monthly, quarterly and annual budgeting process and Cash Flow.7 Provide commercial and contractual solutions and services to the Procurement andOperations Units.8 Deal with banks and the financial bodies / financial consultants for smooth operations ofthe JV.9 Analytical study of all Procurement / Marketing contracts and ensure adherence andcompliance of its commercial and legal requirements through system developed tools.10 Guidance to Finance team for smooth flow of information and proper governance.11 Analytical study and interpretation of statistical and business information for use inmeaningful management decision making.12 Developing and monitoring proper MIS Reports. Mechanism to ensure timely actions andavoidance of litigations and complications.13 Ensure timely completion of internal/external audit and coordination regarding closure ofaudit observations and liase with audit agencies.14 Work as a member of the Executive Team to actively contribute constructively to thebusiness plan, development and ongoing evaluation of risk management frameworkincluding tools, policies, procedures and related documentation and implementation of thegrowth strategy.15 Participate in the development of short and longer term financial policies, objectives andplans, and oversee the implementation of agreed financial plans.16 Overseeing National and International Taxation, work package reviews and generalaccounting functions.
      Proposed Job Description:Role/Designation : FINANCIAL CONTROLLERQualification : Chartered Accountant / CFA;MBA (Finance) / CS / ICWA will be an additional advantage 1 Finalize Accounts and Financial Reports in periodicity fixed by JV Board / Managementalong with analytical statements.2 Organize the preparation of required regular reports of liquidity,Annual/Periodical Reportsincluding profit and loss, debtors/creditors, sales and capital expenditure including thepreparation of related management information documents.3 Review major capital expenditure requests, its compliance with approved budgets andmonitor its progress.4 Ensuring cost controls, compliances with various Govt., State Govt. Agencies, andinsurance program.5 Observe all commercial terms & conditions of JV documents / agreement and ensure strictcompliance of the same. To actively participate in discussion with the JV partners forresolving related issues.6 Manage the monthly, quarterly and annual budgeting process and Cash Flow.7 Provide commercial and contractual solutions and services to the Procurement andOperations Units.8 Deal with banks and the financial bodies / financial consultants for smooth operations ofthe JV.9 Analytical study of all Procurement / Marketing contracts and ensure adherence andcompliance of its commercial and legal requirements through system developed tools.10 Guidance to Finance team for smooth flow of information and proper governance.11 Analytical study and interpretation of statistical and business information for use inmeaningful management decision making.12 Developing and monitoring proper MIS Reports. Mechanism to ensure timely actions andavoidance of litigations and complications.13 Ensure timely completion of internal/external audit and coordination regarding closure ofaudit observations and liase with audit agencies.14 Work as a member of the Executive Team to actively contribute constructively to thebusiness plan, development and ongoing evaluation of risk management frameworkincluding tools, policies, procedures and related documentation and implementation of thegrowth strategy.15 Participate in the development of short and longer term financial policies, objectives andplans, and oversee the implementation of agreed financial plans.16 Overseeing National and International Taxation, work package reviews and generalaccounting functions.
      • kolkata, west bengal
      • permanent
      Area of Responsibility The PPM (member of the project core team) ensures the communication between the project (sales) and the strategic procurement organization, respectively the lead of the named PSC-Teams.PPM accounts all procurement relevant tasks at the project core team and drives all procurement tasks, processes and responsibilities.A mandatory task is to involve the Strategic Logistic organization (LPM) into each bid and execution project to ensure all relevant and needed process steps (inbound, outbound, etc.).Active exchange of experiences with PPM´s of other projects (best practice sharing, lessons learned).
      Area of Responsibility The PPM (member of the project core team) ensures the communication between the project (sales) and the strategic procurement organization, respectively the lead of the named PSC-Teams.PPM accounts all procurement relevant tasks at the project core team and drives all procurement tasks, processes and responsibilities.A mandatory task is to involve the Strategic Logistic organization (LPM) into each bid and execution project to ensure all relevant and needed process steps (inbound, outbound, etc.).Active exchange of experiences with PPM´s of other projects (best practice sharing, lessons learned).
      • kolkata, west bengal
      • permanent
      Roles & Responsibilities- Phonebanking – Outbound Process ManagerEnsuring that the right level of competency is available in order to drive best in class service deliveryQuality, ensuring that KPIs are tracked and actioned in order to drive service delivery excellenceConduct analysis of key results KPI (ACHT/Abandoned %/ CSAT scores/ASA/Shrinkage%) and business metrics on a regular basis to ensure that all deliverables meet or exceed expectationsDetermines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses;Defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.Maintain and improve operations by monitoring operational performance; identifying and resolving problems; preparing and completing action plans; root cause analysisOwn and drive regular updates to ensure knowledge level of team is continuously updatedResponsible for managing the overall quality monitoring/auditing, preparing and providing adequate feedback to ensure process complianceDevelopment of operational strategies, conducting of periodic assessments and review of capacity planning to ensure availability of resources and IT system to support business plansRegular feedback to quality, ops and training teams enhance the overall customer experienceIdentify root causes and share analysis through reports presentationsIdentify improvement opportunities, develop and drive appropriate action plans for enhancement quality, service indicators and utilization of the resourcesResponsible for retention and shrinkage control.Skill setDeep domain expertise in Voice/ outbound contact centre and operations.Hands on experience of managing SLAs and KPIsExcellent inter-personal and people management skills, with an ability to lead the team from the front; should have handled large teams (100+ Agents)Good Analytical Skills; Expertise in analysing data, creating models using excel and other toolsExcellent Communications skills, both verbal and Non-Verbal.Eye for detail - Ability to identify potential failure modesAnalytical and problem-solving ability Desired Skill Sets / Preferred AttributesGood knowledge of Cross sell/ Recovery / LAP / Credit Card Sales/ Lead generations/ Opportunity conversions.Experience of handling large team of 100+ members.Experience of working in tools of CRM.Work Experience10 + years’ experience in working in Outbound process of Contact CentresExperience in working in Banking domain preferableExperience in process improvement preferable in digital platforms Technical SkillsUnderstanding of Industry Quality Tools/service metricsAdvance knowledge of MS office and presentation skills
      Roles & Responsibilities- Phonebanking – Outbound Process ManagerEnsuring that the right level of competency is available in order to drive best in class service deliveryQuality, ensuring that KPIs are tracked and actioned in order to drive service delivery excellenceConduct analysis of key results KPI (ACHT/Abandoned %/ CSAT scores/ASA/Shrinkage%) and business metrics on a regular basis to ensure that all deliverables meet or exceed expectationsDetermines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses;Defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.Maintain and improve operations by monitoring operational performance; identifying and resolving problems; preparing and completing action plans; root cause analysisOwn and drive regular updates to ensure knowledge level of team is continuously updatedResponsible for managing the overall quality monitoring/auditing, preparing and providing adequate feedback to ensure process complianceDevelopment of operational strategies, conducting of periodic assessments and review of capacity planning to ensure availability of resources and IT system to support business plansRegular feedback to quality, ops and training teams enhance the overall customer experienceIdentify root causes and share analysis through reports presentationsIdentify improvement opportunities, develop and drive appropriate action plans for enhancement quality, service indicators and utilization of the resourcesResponsible for retention and shrinkage control.Skill setDeep domain expertise in Voice/ outbound contact centre and operations.Hands on experience of managing SLAs and KPIsExcellent inter-personal and people management skills, with an ability to lead the team from the front; should have handled large teams (100+ Agents)Good Analytical Skills; Expertise in analysing data, creating models using excel and other toolsExcellent Communications skills, both verbal and Non-Verbal.Eye for detail - Ability to identify potential failure modesAnalytical and problem-solving ability Desired Skill Sets / Preferred AttributesGood knowledge of Cross sell/ Recovery / LAP / Credit Card Sales/ Lead generations/ Opportunity conversions.Experience of handling large team of 100+ members.Experience of working in tools of CRM.Work Experience10 + years’ experience in working in Outbound process of Contact CentresExperience in working in Banking domain preferableExperience in process improvement preferable in digital platforms Technical SkillsUnderstanding of Industry Quality Tools/service metricsAdvance knowledge of MS office and presentation skills
      • kolkata, west bengal
      • permanent
      About the Job• Introduction to PwCService Delivery Center▪ PricewaterhouseCoopers Service Delivery Centre (Kolkata) PrivateLimited is a joint venture in India among members of thePricewaterhouseCoopers Network that will leverage the scale andcapabilities of its network. It is a member firm ofPricewaterhouseCoopers International Limited and has itsregisteredoffice in Kolkata, India▪ The Delivery Center will provide a professional an opportunity toworkin a dynamic environment where you will have the ability to developprocess and quality based skills Reporting structure &key relationships • Working for a variety of client engagementteams from PwC network firms.• Position reports to the team AssistantManager or Manager• Individual would be expected to cultivate astrong team environment• Communication, written and verbal wouldbe expected. This communication wouldinclude emphasizing the capabilities withinthe SDC to provide high-qualitydeliverables to support the PwC GlobalOffices.This should include detail on:• Line Manager• Number of reports (ifapplicable)• Priority teamrelationships• Key client relationships Job DescriptionMain purpose of the job andkey background information• We are looking for a self-motivated individual who will relish theopportunity to join a growing part of the PwC business, using their skillsin developing key internal relationships.• You will play an integral role in PwC’s Risk assurance servicesprovidedto clients.• Understand the process workflow related to work requests frominitiation through completion, understand how workflow is managedwithin the firm's workflow management tool, understand optimalandrequired manner in which to document results of work performed• Participate in a wide range of projects and collaborate across multiplework streams or teams ; consistently demonstrating creative thinking,individual initiative and timely completion of assigned work• Consistently demonstrate teamwork dynamics by working as a teammember: understand personal and team roles; contribute to a positiveworking environment by building solid relationships with teammembers; and proactively seek guidance, clarification and feedback.• Serve as participant on communications with numerousengagementteams• The individual should have the ability to work effectively under pressurewithout compromising professional standards or quality of the workbeing performed.• As part of the Controls Assurance team, members will assist territoryengagement teams with testing of Manual controls activities. Theseactivities will primarily relate to the following cycles / domains:- Understanding of Business Process cycles (Purchase toPayable;Revenue & Receivables; Inventory; Payroll; Treasury etc).- SOX Controls & SOX Compliance- Design effectiveness of IT and/or Business Process controls(Walkthrough with clients)- Operating effectiveness of controls- Internal audit & Internal Controls- Risk Management• Have understanding of Internal controls and compliance and howit relates to the overall audit.• Perform work and provide related deliverables in accordance with SDCUser Guide and instructions as applied to engagement team workrequest submissions• Maintain working knowledge of SDC User Guides• Monitor time and manage deadlines• Adhere to PwC SDC policies and procedures• Participate in training, coaching and other developmental opportunities. RequirementsThese should includeessential & desirablerequirements such as:• Level of experience• Education/qualifications• Industry experience• Technical capability• Sales/BD capability• Metrics• Key personal attributes• Consulting experienceMinimum Degree(s):• Bachelors or Masters Degree in Commerce• Chartered Accountant / CPA (not mandatory)• Understanding of audit concepts and regulations• Minimum of 4 plus years’ of experience in the domains mentioned inthe Job Description above – Candidates with “Big 4” or equivalentexperience would be preferredCertification(s) preferred:• CISA / CIA / CISSP / ISO 27001 LA certifications are preferred• Understanding of audit concepts and regulationsKnowledge Required:• Working knowledge of information technology general controls andbusiness process controls concepts in the areas of systems development,change management, computer operations and access to programs anddata and various business process cycles.• Working knowledge of appropriately applying internal controlprinciplesand business/technical knowledge including Application Controls, ITGeneral Controls and Financial Reporting Concepts.• Experience with the Microsoft Office suite of products (i.e. Word,Excel,PowerPoint, Visio, etc.), including an understanding of the v-lookup,text, reference and logical and information functionality in excel.• Team player, committed to providing high quality andmaintainingtimeliness• Effective written and verbal communication skills including English• Demonstrated self-motivation and a desire to take responsibility forpersonal growth and development• Commitment to continuous training and to proactively learn newprocesses.
      About the Job• Introduction to PwCService Delivery Center▪ PricewaterhouseCoopers Service Delivery Centre (Kolkata) PrivateLimited is a joint venture in India among members of thePricewaterhouseCoopers Network that will leverage the scale andcapabilities of its network. It is a member firm ofPricewaterhouseCoopers International Limited and has itsregisteredoffice in Kolkata, India▪ The Delivery Center will provide a professional an opportunity toworkin a dynamic environment where you will have the ability to developprocess and quality based skills Reporting structure &key relationships • Working for a variety of client engagementteams from PwC network firms.• Position reports to the team AssistantManager or Manager• Individual would be expected to cultivate astrong team environment• Communication, written and verbal wouldbe expected. This communication wouldinclude emphasizing the capabilities withinthe SDC to provide high-qualitydeliverables to support the PwC GlobalOffices.This should include detail on:• Line Manager• Number of reports (ifapplicable)• Priority teamrelationships• Key client relationships Job DescriptionMain purpose of the job andkey background information• We are looking for a self-motivated individual who will relish theopportunity to join a growing part of the PwC business, using their skillsin developing key internal relationships.• You will play an integral role in PwC’s Risk assurance servicesprovidedto clients.• Understand the process workflow related to work requests frominitiation through completion, understand how workflow is managedwithin the firm's workflow management tool, understand optimalandrequired manner in which to document results of work performed• Participate in a wide range of projects and collaborate across multiplework streams or teams ; consistently demonstrating creative thinking,individual initiative and timely completion of assigned work• Consistently demonstrate teamwork dynamics by working as a teammember: understand personal and team roles; contribute to a positiveworking environment by building solid relationships with teammembers; and proactively seek guidance, clarification and feedback.• Serve as participant on communications with numerousengagementteams• The individual should have the ability to work effectively under pressurewithout compromising professional standards or quality of the workbeing performed.• As part of the Controls Assurance team, members will assist territoryengagement teams with testing of Manual controls activities. Theseactivities will primarily relate to the following cycles / domains:- Understanding of Business Process cycles (Purchase toPayable;Revenue & Receivables; Inventory; Payroll; Treasury etc).- SOX Controls & SOX Compliance- Design effectiveness of IT and/or Business Process controls(Walkthrough with clients)- Operating effectiveness of controls- Internal audit & Internal Controls- Risk Management• Have understanding of Internal controls and compliance and howit relates to the overall audit.• Perform work and provide related deliverables in accordance with SDCUser Guide and instructions as applied to engagement team workrequest submissions• Maintain working knowledge of SDC User Guides• Monitor time and manage deadlines• Adhere to PwC SDC policies and procedures• Participate in training, coaching and other developmental opportunities. RequirementsThese should includeessential & desirablerequirements such as:• Level of experience• Education/qualifications• Industry experience• Technical capability• Sales/BD capability• Metrics• Key personal attributes• Consulting experienceMinimum Degree(s):• Bachelors or Masters Degree in Commerce• Chartered Accountant / CPA (not mandatory)• Understanding of audit concepts and regulations• Minimum of 4 plus years’ of experience in the domains mentioned inthe Job Description above – Candidates with “Big 4” or equivalentexperience would be preferredCertification(s) preferred:• CISA / CIA / CISSP / ISO 27001 LA certifications are preferred• Understanding of audit concepts and regulationsKnowledge Required:• Working knowledge of information technology general controls andbusiness process controls concepts in the areas of systems development,change management, computer operations and access to programs anddata and various business process cycles.• Working knowledge of appropriately applying internal controlprinciplesand business/technical knowledge including Application Controls, ITGeneral Controls and Financial Reporting Concepts.• Experience with the Microsoft Office suite of products (i.e. Word,Excel,PowerPoint, Visio, etc.), including an understanding of the v-lookup,text, reference and logical and information functionality in excel.• Team player, committed to providing high quality andmaintainingtimeliness• Effective written and verbal communication skills including English• Demonstrated self-motivation and a desire to take responsibility forpersonal growth and development• Commitment to continuous training and to proactively learn newprocesses.
      • kolkata, west bengal
      • permanent
      Our team provides Financial Service clients with Internal Audit services, using acombination of industry and business expertise to deliver innovative InternalAudit solutions to clients across the nation.We are currently looking for Internal Audit Managers to join our rapidlyexpanding team. With a background in Internal Audit and a good understandingof the financial services sector, you will need to be ambitious and enthusiastic. Inreturn we will give the opportunity to work in the fast paced world of FinancialServices internal audit. If you are in External Audit and looking for a change, wewould happily discuss this with you.Our NextGen Internal Audit offering builds on our market leading internal auditservices and gives you an opportunity to challenge yourself as well as buildenhanced digital skills.Responsibilities will vary depending on the client and engagement profile. Amongstothers, you will be:● Managing and delivering a portfolio of internal audit clients;● Liaise with engagement teams and end client as part of planning, executionand reporting phases of the audit● Being agile and working across a range of different subjects and projects;● Developing a risk assessment and audit universe for internal audit clients, anddeveloping an annual plan of work;● Delivering Internal Audit engagements from planning through to execution andreporting;● Communicating risk findings, verbally and written, to clients in a pragmatic andhelpful manner;● Building an internal network of relationships with Subject Matter Experts (SME) todevelop, manage and scope SME led reviews in areas of specialism such as Cyber,Operational Resilience, Cloud computing, Governance etc. and supporting oursubject matter experts in delivering insight and expertise, potentially movingtowards being a subject matter expert yourself in a chosen area;● Working with a supportive group of Partners and Directors within the Internal Auditpractice to develop innovative, market leading solutions and proposals; and● Coaching more junior team members and reviewing their work.RequirementsThese should includeessential & desirablerequirements such as:Level of experienceEducation/qualificationsIndustry experience TechnicalcapabilitySales/BD capabilityMetricsKey personal attributesConsulting experienceEssential skills● Internal Audit experience at senior level, managing audits and relationships● Knowledge of the financial services sector, including an understanding of how risksare managed within the sector.● Ability to manage and deliver against deadlines while working on multiple projects;● Effective communication, written and verbal skills;● Strong client handling and relationship management skills;● Experience of problem solving and being able to implement and deliver solutionstailored to clients’ needs.Experience● Understanding of audit concepts and regulations● Minimum of 6 years’ experience in the domains mentioned aboveCandidates with “Big 4” or equivalent experience would be preferredEducation & certifications● Bachelors or Masters Degree in Commerce● Chartered Accountant (ACA, ACCA etc) or CIA / IIA - not essential but preferred● Relevant IT certifications (CISA, IIA) - not essential but preferred
      Our team provides Financial Service clients with Internal Audit services, using acombination of industry and business expertise to deliver innovative InternalAudit solutions to clients across the nation.We are currently looking for Internal Audit Managers to join our rapidlyexpanding team. With a background in Internal Audit and a good understandingof the financial services sector, you will need to be ambitious and enthusiastic. Inreturn we will give the opportunity to work in the fast paced world of FinancialServices internal audit. If you are in External Audit and looking for a change, wewould happily discuss this with you.Our NextGen Internal Audit offering builds on our market leading internal auditservices and gives you an opportunity to challenge yourself as well as buildenhanced digital skills.Responsibilities will vary depending on the client and engagement profile. Amongstothers, you will be:● Managing and delivering a portfolio of internal audit clients;● Liaise with engagement teams and end client as part of planning, executionand reporting phases of the audit● Being agile and working across a range of different subjects and projects;● Developing a risk assessment and audit universe for internal audit clients, anddeveloping an annual plan of work;● Delivering Internal Audit engagements from planning through to execution andreporting;● Communicating risk findings, verbally and written, to clients in a pragmatic andhelpful manner;● Building an internal network of relationships with Subject Matter Experts (SME) todevelop, manage and scope SME led reviews in areas of specialism such as Cyber,Operational Resilience, Cloud computing, Governance etc. and supporting oursubject matter experts in delivering insight and expertise, potentially movingtowards being a subject matter expert yourself in a chosen area;● Working with a supportive group of Partners and Directors within the Internal Auditpractice to develop innovative, market leading solutions and proposals; and● Coaching more junior team members and reviewing their work.RequirementsThese should includeessential & desirablerequirements such as:Level of experienceEducation/qualificationsIndustry experience TechnicalcapabilitySales/BD capabilityMetricsKey personal attributesConsulting experienceEssential skills● Internal Audit experience at senior level, managing audits and relationships● Knowledge of the financial services sector, including an understanding of how risksare managed within the sector.● Ability to manage and deliver against deadlines while working on multiple projects;● Effective communication, written and verbal skills;● Strong client handling and relationship management skills;● Experience of problem solving and being able to implement and deliver solutionstailored to clients’ needs.Experience● Understanding of audit concepts and regulations● Minimum of 6 years’ experience in the domains mentioned aboveCandidates with “Big 4” or equivalent experience would be preferredEducation & certifications● Bachelors or Masters Degree in Commerce● Chartered Accountant (ACA, ACCA etc) or CIA / IIA - not essential but preferred● Relevant IT certifications (CISA, IIA) - not essential but preferred

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