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      • lucknow, uttar pradesh
      • permanent
      Purpose: Responsible for all retail facilities and to provide an attractive retail environment at international & domestic airport andcoordinate for all commercial issues related to concessionaire for his respective asset. Coordinating with various departments tofulfill retailer’s requirement and managing outstanding payment from parties. Ensuring complete operational excellence andcustomer satisfaction. Key Accountabilities1. Responsible for all financial, operational and relationship matters of the retailers/ concessionaires at its respectiveasset2. Ensures Retailers floor operations are running in a smooth, efficient manner enabling customer satisfaction.3. Responsible for listening to, evaluating, and resolving all customer grievances on the floor4. Obtain and communicate customer needs and provides feedback to Senior Management5. Ensuring CSAT objective achieved as per ASQ survey addressing complaints e.g. outlets to follow good product qualityprocesses, adhering to MRP and issuance of bills for each transactions.6. Ensure operations of outlets within defined timelines7. Assist in planning the retail merchandise mix at the airport and plan the zoning accordingly8. Coordinate for all commercial related issues with the respective retailers9. Coordinate with operations department for the retailer’s requirement10. Monitor the sales of the retailer also monitor the revenue generated for the company Education: B.Com/ BBA preferably with MBA Marketing/ operations Experience: 1 to 3 years with hands on experience in floor operations with renownedRetailers Technical / Functional Skills Required: Proficient in MS Office Strong in numbers
      Purpose: Responsible for all retail facilities and to provide an attractive retail environment at international & domestic airport andcoordinate for all commercial issues related to concessionaire for his respective asset. Coordinating with various departments tofulfill retailer’s requirement and managing outstanding payment from parties. Ensuring complete operational excellence andcustomer satisfaction. Key Accountabilities1. Responsible for all financial, operational and relationship matters of the retailers/ concessionaires at its respectiveasset2. Ensures Retailers floor operations are running in a smooth, efficient manner enabling customer satisfaction.3. Responsible for listening to, evaluating, and resolving all customer grievances on the floor4. Obtain and communicate customer needs and provides feedback to Senior Management5. Ensuring CSAT objective achieved as per ASQ survey addressing complaints e.g. outlets to follow good product qualityprocesses, adhering to MRP and issuance of bills for each transactions.6. Ensure operations of outlets within defined timelines7. Assist in planning the retail merchandise mix at the airport and plan the zoning accordingly8. Coordinate for all commercial related issues with the respective retailers9. Coordinate with operations department for the retailer’s requirement10. Monitor the sales of the retailer also monitor the revenue generated for the company Education: B.Com/ BBA preferably with MBA Marketing/ operations Experience: 1 to 3 years with hands on experience in floor operations with renownedRetailers Technical / Functional Skills Required: Proficient in MS Office Strong in numbers

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