You are successfully logged out of your my randstad account

You have successfully deleted your account

    Thank you for subscribing to your personalised job alerts.

    4 jobs found for Change management in Chennai

    filter2
    clear all
      • chennai, tamil nadu
      • permanent
      • 24
      Asst. Manager – ChangeManagement Grade/LevelDepartment IT - Infra Location FTOrganizational RelationshipsPositionreporting to Manager - ITSMNo. of DirectReportsJob PurposeResponsible for managing the end-to-end ITSM change management process and to incorporatePolicies/Process/Procedures and SOP Creation for the ITIL processes.Key ResponsibilitiesFunctionalResponsibilities 3 to 4 years of Proven work experience as ITSM Change Management lead. Very good knowledge on ITSM process with customer-service oriented andproblem-solving attitude. Responsible for managing the end-to-end Change Management process includingapplication and infrastructure and BMC module as per ITIL standards. Hands on experience in Change Management to track, analyze, validate &Process all Infra/Network/Application change requests from different domains andthird parties Develop a change management strategy based on situational awareness of thedetails for the change and the stake holders being impacted by the change. Ensure all implemented changes are reviewed and then closed. Ensuring that change authorization is provided before any activity or release thatrequires into production. Conduct a post review of failed or incident caused by change and implementappropriate steps to avoid failure. Develop, maintain, improve, and communicate operational standards andguidelines for IT Change Management. Monitoring and driving the process to Continuous service improvement. Excellent verbal/written communication, collaboration, analytical and presentationskills to lead an environment driven by customer service and teamwork. Assess effectiveness of policies and procedures; participate in developingservice/process performance assessment criteria and recommendingimprovementsJob RequirementsQualifications Graduate / Postgraduate in Computer Science / ITExperience 3 - 4 years of Experience with Microsoft CertificationsFunctionalCompetenciesHands on experience in ITSM Change ManagementITIL V3ITSM, Incident, Problem, Change, Release, knowledge ManagementClassification: InternalReady to Work under pressureBehavioralCompetenciesStrong problem solving and communication skillsHave a flexible and 'can do' attitude
      Asst. Manager – ChangeManagement Grade/LevelDepartment IT - Infra Location FTOrganizational RelationshipsPositionreporting to Manager - ITSMNo. of DirectReportsJob PurposeResponsible for managing the end-to-end ITSM change management process and to incorporatePolicies/Process/Procedures and SOP Creation for the ITIL processes.Key ResponsibilitiesFunctionalResponsibilities 3 to 4 years of Proven work experience as ITSM Change Management lead. Very good knowledge on ITSM process with customer-service oriented andproblem-solving attitude. Responsible for managing the end-to-end Change Management process includingapplication and infrastructure and BMC module as per ITIL standards. Hands on experience in Change Management to track, analyze, validate &Process all Infra/Network/Application change requests from different domains andthird parties Develop a change management strategy based on situational awareness of thedetails for the change and the stake holders being impacted by the change. Ensure all implemented changes are reviewed and then closed. Ensuring that change authorization is provided before any activity or release thatrequires into production. Conduct a post review of failed or incident caused by change and implementappropriate steps to avoid failure. Develop, maintain, improve, and communicate operational standards andguidelines for IT Change Management. Monitoring and driving the process to Continuous service improvement. Excellent verbal/written communication, collaboration, analytical and presentationskills to lead an environment driven by customer service and teamwork. Assess effectiveness of policies and procedures; participate in developingservice/process performance assessment criteria and recommendingimprovementsJob RequirementsQualifications Graduate / Postgraduate in Computer Science / ITExperience 3 - 4 years of Experience with Microsoft CertificationsFunctionalCompetenciesHands on experience in ITSM Change ManagementITIL V3ITSM, Incident, Problem, Change, Release, knowledge ManagementClassification: InternalReady to Work under pressureBehavioralCompetenciesStrong problem solving and communication skillsHave a flexible and 'can do' attitude
      • chennai, tamil nadu
      • permanent
      • 24
      Manager - ITSM Grade/LevelDepartment IT - Infra Location FTOrganizational RelationshipsPositionreporting to Santosh KumarNo. of DirectReportsJob PurposeResponsible for managing the end-to-end ITSM processes which includes incident, problem, change andknowledge management and to incorporate Policies/Process/Procedures and SOP Creation for the ITILprocesses.Key ResponsibilitiesFunctionalResponsibilities 6 to 8 years of Proven work experience as IT Service Management lead for end-to-end incident, problem, change and knowledge management. Very good ITIL knowledge with customer-service oriented and problem-solvingattitude. Monitoring the effectiveness of incident management and makingrecommendations for improvement. Managing Major incidents and circulate incident report to business stack holders. Prepare root cause analysis report for every critical outage and problem and shareit with all stakeholders and ensure permanent fix for every root cause found. Should have effectively managed problem management process across complexlandscape by driving engagements with diverse stakeholders including suppliers,with focus on preventing incidents from happening Responsible for managing the end-to-end Change Management process includingapplication and infrastructure and BMC module as per ITIL standards. Develop, maintain, improve, and communicate operational standards andguidelines for IT Change Management. Ensure all implemented changes are reviewed and then closed. Ensuring that change authorization is provided before any activity or release thatrequires into production. Conduct a post review of failed or incident caused by change and implementappropriate steps to avoid failure. Knowledge on the asset management process as per ITSM standard. Monitoring the process and drive the team to Continuous service improvement. Excellent verbal/written communication, collaboration, analytical and presentationskills to lead an environment driven by customer service and teamwork. Assess effectiveness of policies and procedures; participate in developingservice/process performance assessment criteria and recommendingimprovementsJob RequirementsQualifications Graduate / Postgraduate in Computer Science / ITExperience 6 - 8 years of Experience with Microsoft CertificationsClassification: InternalFunctionalCompetenciesHands on experience in ITSM service ManagementITIL V3, ITSMITSM, Incident, Problem, Change, Release, knowledge ManagementReady to Work under pressureBehavioralCompetenciesStrong problem solving and communication skillsHave a flexible and 'can do' attitude
      Manager - ITSM Grade/LevelDepartment IT - Infra Location FTOrganizational RelationshipsPositionreporting to Santosh KumarNo. of DirectReportsJob PurposeResponsible for managing the end-to-end ITSM processes which includes incident, problem, change andknowledge management and to incorporate Policies/Process/Procedures and SOP Creation for the ITILprocesses.Key ResponsibilitiesFunctionalResponsibilities 6 to 8 years of Proven work experience as IT Service Management lead for end-to-end incident, problem, change and knowledge management. Very good ITIL knowledge with customer-service oriented and problem-solvingattitude. Monitoring the effectiveness of incident management and makingrecommendations for improvement. Managing Major incidents and circulate incident report to business stack holders. Prepare root cause analysis report for every critical outage and problem and shareit with all stakeholders and ensure permanent fix for every root cause found. Should have effectively managed problem management process across complexlandscape by driving engagements with diverse stakeholders including suppliers,with focus on preventing incidents from happening Responsible for managing the end-to-end Change Management process includingapplication and infrastructure and BMC module as per ITIL standards. Develop, maintain, improve, and communicate operational standards andguidelines for IT Change Management. Ensure all implemented changes are reviewed and then closed. Ensuring that change authorization is provided before any activity or release thatrequires into production. Conduct a post review of failed or incident caused by change and implementappropriate steps to avoid failure. Knowledge on the asset management process as per ITSM standard. Monitoring the process and drive the team to Continuous service improvement. Excellent verbal/written communication, collaboration, analytical and presentationskills to lead an environment driven by customer service and teamwork. Assess effectiveness of policies and procedures; participate in developingservice/process performance assessment criteria and recommendingimprovementsJob RequirementsQualifications Graduate / Postgraduate in Computer Science / ITExperience 6 - 8 years of Experience with Microsoft CertificationsClassification: InternalFunctionalCompetenciesHands on experience in ITSM service ManagementITIL V3, ITSMITSM, Incident, Problem, Change, Release, knowledge ManagementReady to Work under pressureBehavioralCompetenciesStrong problem solving and communication skillsHave a flexible and 'can do' attitude
      • chennai, tamil nadu
      • permanent
      •Lead potential new supplier assessment / selection and maintain  approved supplier list.•Facilitate completion of Supplier Technical Feasibility Commitment process to ensure supplier ProductionProcess & Quality engineers, and APQP managers understand  requirements.•Manage supplier APQP / project management process to ensure suppliers’ tooling and production, andPPAP schedules support schedule requirements.•Conduct Supplier Production Readiness Reviews to validate the capability and capacity of supplier’sproduction processes.•When appropriate, conduct on-site supplier process assessments to define process improvement actionplans.•Support Plant quality engineers’ needs to help suppliers’ manage an effective closed-loop 8D defectprevention process.•Participate in the planning, developing, and implementing supplier quality engineering procedures •Manage Supplier Change Management Process effectively and communicate to the Plant at the appropriatestage of production.
      •Lead potential new supplier assessment / selection and maintain  approved supplier list.•Facilitate completion of Supplier Technical Feasibility Commitment process to ensure supplier ProductionProcess & Quality engineers, and APQP managers understand  requirements.•Manage supplier APQP / project management process to ensure suppliers’ tooling and production, andPPAP schedules support schedule requirements.•Conduct Supplier Production Readiness Reviews to validate the capability and capacity of supplier’sproduction processes.•When appropriate, conduct on-site supplier process assessments to define process improvement actionplans.•Support Plant quality engineers’ needs to help suppliers’ manage an effective closed-loop 8D defectprevention process.•Participate in the planning, developing, and implementing supplier quality engineering procedures •Manage Supplier Change Management Process effectively and communicate to the Plant at the appropriatestage of production.
      • chennai, tamil nadu
      • permanent
      Job Description Responsible for defining and documenting business cases, user stories and business requirements for digital projects.Partner with system teams to provide recommendations/proposed solutions to customers.Become a trusted advisor to client stakeholders through interactions and quality of deliverablesContinuously identify opportunities and recommend improvements to resolve business issues to enhance client satisfaction and strengthen relationships.Be the subject matter expert for the Delivery and QA teamsWork with Quality Assurance to build and validate test cases for defined requirements.Continually review application defects and changing requirements to determine if they fall within scope of project requirements, escalating when necessary.Adhere to the agile methodology, specifically in relation to Requirements Definition using JIRA and ConfluenceProvide training and documentation for delivered solutions to client.Present demos of working solutions to stakeholders.Promote best practices, tools and processes for project execution.Research or prototype new tools and technologies.Support the creation of training materials and documentation.Leverage effective communication skills to balance client needs and expectations with available resources and competing projects. Requirements  5-9 years of Business Analysis experience with at least the recent 2 years handling Digital /ecommerce projects.A minimum of a Bachelor’s degree in a business or technology disciplineProven digital and/or product owner experience is required. This includes writing business cases, user stories, and test plans for digital efforts.Work experience on ecommerce solutions is an advantageExtensive experience of Scrum Agile preferably using JIRA and Confluence.Deep technical understanding combined with business intelligence and ability to interpret customer's needs.Familiarity with how back-end (such as ERP) and eCommerce or related digital solutions interface with each other.Must be able to effectively communicate to audiences at all levels of the organization, translating for both technical and non-technical audiences.Must also demonstrate excellent negotiation, analysis, problem-solving, decision-making and time management skillsMust have the ability to interact with customers in a sensitive and diplomatic manner, maintaining positive relationships and building consensus on project goals.Thorough understanding of Agile principles for IT project/program managementExcellent Knowledge of change management principlesExcellent analytical, conceptual, and problem-solving abilities.Able to work collaboratively and inclusively in a team, encouraging engagement from all team members.Self-motivated to identify and investigate emerging concepts, trends and solutions with the confidence to present when solving business challengesAbility to transform a business requirement, or set of, into a completed solution.Able to facilitate meetings and workshops involving client, internal team and external agencies/partners to gather requirements.Ability to cultivate relationships with client stakeholders to develop confidence and trust with clients.Strong written and verbal communication skills are crucial for this role. pre-screening questions. Have you worked in Agile? (>1 yrs)Have you got experience in digital transformation or E-commerce or web/Mobile applications? (>2 yrs)Have you worked with US/UK customers?Total wireframes created? (>50).Have you directly handled customers during project? (>2000 Hrs)How much experience in requirement gathering? (>3 yrs).Excellent communication skill?          
      Job Description Responsible for defining and documenting business cases, user stories and business requirements for digital projects.Partner with system teams to provide recommendations/proposed solutions to customers.Become a trusted advisor to client stakeholders through interactions and quality of deliverablesContinuously identify opportunities and recommend improvements to resolve business issues to enhance client satisfaction and strengthen relationships.Be the subject matter expert for the Delivery and QA teamsWork with Quality Assurance to build and validate test cases for defined requirements.Continually review application defects and changing requirements to determine if they fall within scope of project requirements, escalating when necessary.Adhere to the agile methodology, specifically in relation to Requirements Definition using JIRA and ConfluenceProvide training and documentation for delivered solutions to client.Present demos of working solutions to stakeholders.Promote best practices, tools and processes for project execution.Research or prototype new tools and technologies.Support the creation of training materials and documentation.Leverage effective communication skills to balance client needs and expectations with available resources and competing projects. Requirements  5-9 years of Business Analysis experience with at least the recent 2 years handling Digital /ecommerce projects.A minimum of a Bachelor’s degree in a business or technology disciplineProven digital and/or product owner experience is required. This includes writing business cases, user stories, and test plans for digital efforts.Work experience on ecommerce solutions is an advantageExtensive experience of Scrum Agile preferably using JIRA and Confluence.Deep technical understanding combined with business intelligence and ability to interpret customer's needs.Familiarity with how back-end (such as ERP) and eCommerce or related digital solutions interface with each other.Must be able to effectively communicate to audiences at all levels of the organization, translating for both technical and non-technical audiences.Must also demonstrate excellent negotiation, analysis, problem-solving, decision-making and time management skillsMust have the ability to interact with customers in a sensitive and diplomatic manner, maintaining positive relationships and building consensus on project goals.Thorough understanding of Agile principles for IT project/program managementExcellent Knowledge of change management principlesExcellent analytical, conceptual, and problem-solving abilities.Able to work collaboratively and inclusively in a team, encouraging engagement from all team members.Self-motivated to identify and investigate emerging concepts, trends and solutions with the confidence to present when solving business challengesAbility to transform a business requirement, or set of, into a completed solution.Able to facilitate meetings and workshops involving client, internal team and external agencies/partners to gather requirements.Ability to cultivate relationships with client stakeholders to develop confidence and trust with clients.Strong written and verbal communication skills are crucial for this role. pre-screening questions. Have you worked in Agile? (>1 yrs)Have you got experience in digital transformation or E-commerce or web/Mobile applications? (>2 yrs)Have you worked with US/UK customers?Total wireframes created? (>50).Have you directly handled customers during project? (>2000 Hrs)How much experience in requirement gathering? (>3 yrs).Excellent communication skill?          

    Thank you for subscribing to your personalised job alerts.

    It looks like you want to switch your language. This will reset your filters on your current job search.