Responsibilities• Maintain and build solutions on top of the AEM, Scene 7, DAM and SoCo modules• Provide technical responses to product questions reported via client care support, or at timesdirect from customers of AEM.• Manage customer expectations of response time and issue resolution• Troubleshoot and reproduce the technical problems reported by customers and defineworkarounds.• Work with the development team on the more complex issues• Deliver software patches and upgrades to resolve customer issues• Provide product feedback to reduce the number of issues experienced by the customer• Back up and assist the solutions/applications engineering team when they’re in the fielddelivering projects• Create and integrate content-driven applications on top of the CQ core platform, and integratewith other systemsRequirements• Must: Good understanding on UI technologies like PHP, JQuery, Java Script, HTML 5, CSS,Pearl/Curl.• Must: Good understanding of backend technologies like Java EE, Servlets, JSP, Tag libraries, andJSTL skills, combined with a good understanding of Enterprise Java frameworks such as Springand Hibernate• Must: Solid experience in problem analysis and resolution of technical problems.• Must: Ability to handle clients professionally during all interfaces.• Must: Ability to work in different working hour shifts including Night shift and week end hours.• Must: Strong written and verbal communication skills.• Preferred: Knowledge in Day CQ foundational concepts, including the CRX repository, the CQplatform, the use of core frameworks such as Apache Sling and Apache Felix, a solidunderstanding of all Day CQ building blocks including templates, components, dialogs, widgets,etc, and the CQ development and deployment process.• Preferred: Application development, distributed application development and Internet/Intranetbased database applications• Overall experience of 1 to 3+ years with 1-2 years of web content management systemexperience working with one or more CMS packages a big plus
Responsibilities• Maintain and build solutions on top of the AEM, Scene 7, DAM and SoCo modules• Provide technical responses to product questions reported via client care support, or at timesdirect from customers of AEM.• Manage customer expectations of response time and issue resolution• Troubleshoot and reproduce the technical problems reported by customers and defineworkarounds.• Work with the development team on the more complex issues• Deliver software patches and upgrades to resolve customer issues• Provide product feedback to reduce the number of issues experienced by the customer• Back up and assist the solutions/applications engineering team when they’re in the fielddelivering projects• Create and integrate content-driven applications on top of the CQ core platform, and integratewith other systemsRequirements• Must: Good understanding on UI technologies like PHP, JQuery, Java Script, HTML 5, CSS,Pearl/Curl.• Must: Good understanding of backend technologies like Java EE, Servlets, JSP, Tag libraries, andJSTL skills, combined with a good understanding of Enterprise Java frameworks such as Springand Hibernate• Must: Solid experience in problem analysis and resolution of technical problems.• Must: Ability to handle clients professionally during all interfaces.• Must: Ability to work in different working hour shifts including Night shift and week end hours.• Must: Strong written and verbal communication skills.• Preferred: Knowledge in Day CQ foundational concepts, including the CRX repository, the CQplatform, the use of core frameworks such as Apache Sling and Apache Felix, a solidunderstanding of all Day CQ building blocks including templates, components, dialogs, widgets,etc, and the CQ development and deployment process.• Preferred: Application development, distributed application development and Internet/Intranetbased database applications• Overall experience of 1 to 3+ years with 1-2 years of web content management systemexperience working with one or more CMS packages a big plus
