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    51 jobs found for Customer Service

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      • bangalore city
      • permanent
      • 12
      • Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution• Contributes to knowledge management system in the form of updating or creating policies and proceduresQualifications• Excellent customer service attitude and the ability to interact with customers in a professional manner with deductive reasoning skills• Strong verbal and written communication skills as well as excellent listening skills• Flexible and adaptable to the ever-changing environment.• Able to resolve customer inquiries with minimal guidance• Work effectively in a team environment and collaborate cross-functionally• Ability to analyze information and evaluate results to resolve problems• Excellent organizational skills with the ability to prioritize, organize, and accomplish tasksRequirements (Education, Certification, Training, and Experience)• Bachelor’s Degree or equivalent Mandatory. Engineering/Technical Degree preferred• 2+ years of Customer Service / Technical Support experience in a fast paced, high volume, multi-tasked environment• Working knowledge of Microsoft Windows and Office suites is mandatory• Experience with CRM systems (Salesforce, SAP, Oracle, People Soft etc.) preferred
      • Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution• Contributes to knowledge management system in the form of updating or creating policies and proceduresQualifications• Excellent customer service attitude and the ability to interact with customers in a professional manner with deductive reasoning skills• Strong verbal and written communication skills as well as excellent listening skills• Flexible and adaptable to the ever-changing environment.• Able to resolve customer inquiries with minimal guidance• Work effectively in a team environment and collaborate cross-functionally• Ability to analyze information and evaluate results to resolve problems• Excellent organizational skills with the ability to prioritize, organize, and accomplish tasksRequirements (Education, Certification, Training, and Experience)• Bachelor’s Degree or equivalent Mandatory. Engineering/Technical Degree preferred• 2+ years of Customer Service / Technical Support experience in a fast paced, high volume, multi-tasked environment• Working knowledge of Microsoft Windows and Office suites is mandatory• Experience with CRM systems (Salesforce, SAP, Oracle, People Soft etc.) preferred
      • mumbai, maharashtra
      • permanent
      Deal directly with customers on Chats and Emails. In a small number of cases, you may be requiredto make Outbound Calls where the customer needs support that cannot be fulfilled on Chat / EmailRespond promptly to customer queries (and follow up where required)Obtain and evaluate all relevant information to handle product and service queriesServe customers by providing product and service information; resolving product and service problems through co-ordination with internal and external departments and/or partiesResolve customer complaints through analysis of the problem; providing optimumsolutions, expediting correction or adjustment and follow up to ensure resolutionPerform customer verificationOrganize workflow to meet department objectivesProvide feedback on efficiency of the Customer Experience process, recommend new ideas toimprove Customer Experience and Department Efficiency
      Deal directly with customers on Chats and Emails. In a small number of cases, you may be requiredto make Outbound Calls where the customer needs support that cannot be fulfilled on Chat / EmailRespond promptly to customer queries (and follow up where required)Obtain and evaluate all relevant information to handle product and service queriesServe customers by providing product and service information; resolving product and service problems through co-ordination with internal and external departments and/or partiesResolve customer complaints through analysis of the problem; providing optimumsolutions, expediting correction or adjustment and follow up to ensure resolutionPerform customer verificationOrganize workflow to meet department objectivesProvide feedback on efficiency of the Customer Experience process, recommend new ideas toimprove Customer Experience and Department Efficiency
      • andheri east
      • permanent
      Develop central quality and training plan for customer service. Responsible for conducting trend analysis, training need analysis and root cause analysis for the process and designing plan of action to minimize the errors/defects• Identify and benchmark best practices and lead implementation of a feasible quality and training approach for all customer touchpoints• Lead audits to ensure adherence to customer policy and SOPs to maintain service quality as per defined targets• Drive quality initiatives, Quality awareness practices and improve systems to ensure a wow customer experience• Drive customer experience standardization across all customer touchpoints• Collaborating with training department to design training modules and create assessment centre for evaluations and certification• Assess effectiveness of trainings imparted and summarize the impact of training on KPIs• Facilitate teams to perform various audits and follow ups based on observations highlighted• Manage the Training & Quality Assurance, by providing direction, leadership and developing coaching skills of the QA analysts and trainers• Presenting actionable insights and findings to the management for appropriate discussions and decision making
      Develop central quality and training plan for customer service. Responsible for conducting trend analysis, training need analysis and root cause analysis for the process and designing plan of action to minimize the errors/defects• Identify and benchmark best practices and lead implementation of a feasible quality and training approach for all customer touchpoints• Lead audits to ensure adherence to customer policy and SOPs to maintain service quality as per defined targets• Drive quality initiatives, Quality awareness practices and improve systems to ensure a wow customer experience• Drive customer experience standardization across all customer touchpoints• Collaborating with training department to design training modules and create assessment centre for evaluations and certification• Assess effectiveness of trainings imparted and summarize the impact of training on KPIs• Facilitate teams to perform various audits and follow ups based on observations highlighted• Manage the Training & Quality Assurance, by providing direction, leadership and developing coaching skills of the QA analysts and trainers• Presenting actionable insights and findings to the management for appropriate discussions and decision making
      • bangalore city
      • permanent
      • 12
      Primary Duties / Responsibilities· Provides technical assistance to customer inquiries while adhering to established Service Level Agreements and Key Performance Indicators · Performs problem analysis and isolates problems with general oversight or instruction from Technical Leads or Management · Responsible for efficient and effective case management while adhering to established standard operating procedures for case documentation, customer follow up, troubleshooting, research, etc. · Responds to inbound work items via phone, email, and other channels as appropriate · Contributes to the knowledgebase in the form of new or updated technical documents focused on issue resolution or prevention · Validates and qualifies complex customer issues and business impact, which may require collaboration with content developers, consultants, and web developers · Responsible for case management while adhering to established Quality Assurance guidelines · Determines root cause and provides resolution for customer issues · Contributes to knowledge management system in the form of updating or creating policies and proceduresQualifications (Knowledge, Skills, Abilities)· Possesses strong problem solving and analytical skills · Strong written and verbal communication skills as well as excellent listening skills · Ability to understand technical issues and apply technical concepts and troubleshooting methodology · Strong understanding of server administration and implementation and current networking protocols · An excellent customer service attitude and the ability to interact with customers in a professional manner · Ability to receive and utilize constructive feedback · Strong team player who aligns with the Citrix Core Values · Ability to adapt to and embrace changeRequirements (Education, Certification, Training, and Experience)· Bachelor of Science in Computer Information Systems or equivalent experience is required · Minimum of one-year experience in a technical support environment or equivalent field experience · The individual must have experience with Citrix and/or related products technologies in an Enterprise environment · Working knowledge of Microsoft Windows Client and Server operating systems · Working knowledge of Microsoft Office Suite · Citrix or industry related certifications are a plus
      Primary Duties / Responsibilities· Provides technical assistance to customer inquiries while adhering to established Service Level Agreements and Key Performance Indicators · Performs problem analysis and isolates problems with general oversight or instruction from Technical Leads or Management · Responsible for efficient and effective case management while adhering to established standard operating procedures for case documentation, customer follow up, troubleshooting, research, etc. · Responds to inbound work items via phone, email, and other channels as appropriate · Contributes to the knowledgebase in the form of new or updated technical documents focused on issue resolution or prevention · Validates and qualifies complex customer issues and business impact, which may require collaboration with content developers, consultants, and web developers · Responsible for case management while adhering to established Quality Assurance guidelines · Determines root cause and provides resolution for customer issues · Contributes to knowledge management system in the form of updating or creating policies and proceduresQualifications (Knowledge, Skills, Abilities)· Possesses strong problem solving and analytical skills · Strong written and verbal communication skills as well as excellent listening skills · Ability to understand technical issues and apply technical concepts and troubleshooting methodology · Strong understanding of server administration and implementation and current networking protocols · An excellent customer service attitude and the ability to interact with customers in a professional manner · Ability to receive and utilize constructive feedback · Strong team player who aligns with the Citrix Core Values · Ability to adapt to and embrace changeRequirements (Education, Certification, Training, and Experience)· Bachelor of Science in Computer Information Systems or equivalent experience is required · Minimum of one-year experience in a technical support environment or equivalent field experience · The individual must have experience with Citrix and/or related products technologies in an Enterprise environment · Working knowledge of Microsoft Windows Client and Server operating systems · Working knowledge of Microsoft Office Suite · Citrix or industry related certifications are a plus
      • no data
      • permanent
      Customer Service/Support Representative works within a team environment that delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre- and after-sales customer contact points, responsible for managing fast and effective exchange of commercial information between Field Sales, Distributors, Supply Chain/Logistics and other departments, in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations  • Phone, Email and Web support to Field Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues using Issue Resolution Tool. • Manage allocated key accounts and regions, and back up other regions. • Phone, Email and Web support to resolve outstanding invoicing issues. • Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again. • Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements. • Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock. • Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely fashion with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance. 
      Customer Service/Support Representative works within a team environment that delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre- and after-sales customer contact points, responsible for managing fast and effective exchange of commercial information between Field Sales, Distributors, Supply Chain/Logistics and other departments, in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations  • Phone, Email and Web support to Field Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues using Issue Resolution Tool. • Manage allocated key accounts and regions, and back up other regions. • Phone, Email and Web support to resolve outstanding invoicing issues. • Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again. • Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements. • Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock. • Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely fashion with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance. 
      • mumbai, maharashtra
      • permanent
      Working with global banks and payment partners to resolve issues related to payment processingCoordinate with potential/new partners to understand and complete onboarding requirementsLiaise with internal stakeholders (Compliance, Customer Service, Product and Technology) for resolving transactional queries for our Retail & Institutional businessesCollaborate with Platform and Tech teams to drive improvements in the speed and efficiency of paymentsRaise service requests with banks to fulfil operational or client requirementsPlan and organise governance meetings with Partner banks at periodic intervalsWork with Account Managers and Customer Service teams to resolve customer complaintsProcess and authorise refund requestsPublish MIS reports to the management and internal stakeholdersOrganize workflow to meet department objectives 
      Working with global banks and payment partners to resolve issues related to payment processingCoordinate with potential/new partners to understand and complete onboarding requirementsLiaise with internal stakeholders (Compliance, Customer Service, Product and Technology) for resolving transactional queries for our Retail & Institutional businessesCollaborate with Platform and Tech teams to drive improvements in the speed and efficiency of paymentsRaise service requests with banks to fulfil operational or client requirementsPlan and organise governance meetings with Partner banks at periodic intervalsWork with Account Managers and Customer Service teams to resolve customer complaintsProcess and authorise refund requestsPublish MIS reports to the management and internal stakeholdersOrganize workflow to meet department objectives 
      • navi mumbai
      • permanent
      Job Description - The Customer Service Manager is responsible for leading a team of Customer Care Specialists and works to ensure timely and effective completion of work. This role involves leading others, prioritizing, scheduling, and delegating work, and improving performance to ensure timely and cost-effective completion of sales and services support.Description: Monitor the team's workload for timely and accurate processing; ensuring effective best practices are applied within the business environment.Collaboration with other departments to resolve complicated issues & issues which require special attention.Provide recommendations to the Customer Fulfillment & Process Leader relevant to the improvement of policies and procedures.Handles escalated customer issues and ensure timely resolution to these issues.Prepare and maintain customer data in all relevant systems to enable an efficient execution of the order to cash process. This includes customer master data, outline agreements, prices, terms, commissions, rebates.Payment procedures  & Coordination with Finance and Bank for timely documents submission to ensure Zero discrepancies.Assist Department Head - Customer Fulfillment Manager, India in the analysis and management of all activities related to Customer Service.To monitor & resolve escalations and complaint cases timely keeping Customer Satisfaction in mind.To Check & monitor the Order Creation Process &, Service Levels and ensure Accuracy & efficiency in the Process.Involvement in Key Account Management and overseeing operations for such key accountsCoordinating with different stake holders across the business team .Providing timely feedback to the Team & taking full responsibility including assessment, management and performance appraisals (Connect) of the team reporting to this position.Provide input and recommendations to the Department Head on performance management, training, development, and planning.Generate and implement innovative ideas and recommendations that support the Customer Service vision of synergy and integration of job roles and/or responsibilities.Understand broad customer base and support business growth by recognizing and identifying customers' and distributors' needs and differences.Ensure thorough familiarity with company policies and procedures.Required Skills Excellent Communication skillsTeam player. Self-motivated. Flexible.Experience with local Import/Export processes and regulationsDetail orientedKnowledge of SAP Required Experience Customer service experience, preferably in Specialty Chemicals/Chemical industry 
      Job Description - The Customer Service Manager is responsible for leading a team of Customer Care Specialists and works to ensure timely and effective completion of work. This role involves leading others, prioritizing, scheduling, and delegating work, and improving performance to ensure timely and cost-effective completion of sales and services support.Description: Monitor the team's workload for timely and accurate processing; ensuring effective best practices are applied within the business environment.Collaboration with other departments to resolve complicated issues & issues which require special attention.Provide recommendations to the Customer Fulfillment & Process Leader relevant to the improvement of policies and procedures.Handles escalated customer issues and ensure timely resolution to these issues.Prepare and maintain customer data in all relevant systems to enable an efficient execution of the order to cash process. This includes customer master data, outline agreements, prices, terms, commissions, rebates.Payment procedures  & Coordination with Finance and Bank for timely documents submission to ensure Zero discrepancies.Assist Department Head - Customer Fulfillment Manager, India in the analysis and management of all activities related to Customer Service.To monitor & resolve escalations and complaint cases timely keeping Customer Satisfaction in mind.To Check & monitor the Order Creation Process &, Service Levels and ensure Accuracy & efficiency in the Process.Involvement in Key Account Management and overseeing operations for such key accountsCoordinating with different stake holders across the business team .Providing timely feedback to the Team & taking full responsibility including assessment, management and performance appraisals (Connect) of the team reporting to this position.Provide input and recommendations to the Department Head on performance management, training, development, and planning.Generate and implement innovative ideas and recommendations that support the Customer Service vision of synergy and integration of job roles and/or responsibilities.Understand broad customer base and support business growth by recognizing and identifying customers' and distributors' needs and differences.Ensure thorough familiarity with company policies and procedures.Required Skills Excellent Communication skillsTeam player. Self-motivated. Flexible.Experience with local Import/Export processes and regulationsDetail orientedKnowledge of SAP Required Experience Customer service experience, preferably in Specialty Chemicals/Chemical industry 
      • mumbai, maharashtra
      • permanent
      Liaise with internal stake holders (Compliance, Customer Service, Product and Technology) for processing of transactions for both our Retail & Institutional businessesReconcile incoming customers money with their transactions and making sure their wallets have sufficient balance for execution of their transactions.Onboard new Institutional, SME and enterprise clients on NIUM’s platform.Monitor, investigate and resolve payment processing issues.To verify statements for various bank and currencies before reprocessing or refunding transactions.Creating monthly Invoices for clients and tracking their settlement.Co-ordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out.Work with Account Managers and Customer Service teams to resolve customer complaints.Publish MIS reports to the management and internal stake holders.Organize workflow to meet department objectives.Work with Product and Technology teams to improve process efficiency and automation.This role will require you to work in a rotational shift environment. Also, given Nium operates acrossmultiple geographies there are no fixed holidays and we follow a flexible holiday schedule
      Liaise with internal stake holders (Compliance, Customer Service, Product and Technology) for processing of transactions for both our Retail & Institutional businessesReconcile incoming customers money with their transactions and making sure their wallets have sufficient balance for execution of their transactions.Onboard new Institutional, SME and enterprise clients on NIUM’s platform.Monitor, investigate and resolve payment processing issues.To verify statements for various bank and currencies before reprocessing or refunding transactions.Creating monthly Invoices for clients and tracking their settlement.Co-ordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out.Work with Account Managers and Customer Service teams to resolve customer complaints.Publish MIS reports to the management and internal stake holders.Organize workflow to meet department objectives.Work with Product and Technology teams to improve process efficiency and automation.This role will require you to work in a rotational shift environment. Also, given Nium operates acrossmultiple geographies there are no fixed holidays and we follow a flexible holiday schedule
      • delhi, new delhi
      • permanent
      Job Description - Sales Coordinator Job Location - Delhi The sales coordinator's responsibilities include supporting sales, ensuring order satisfaction, coordinating with other departments, motivating staff, handling administrative duties, and promoting customer satisfaction.You should also possess strong communication, interpersonal, and customer service skills.Coordinating the sales team by managing schedules, filing important documents and communicating relevant informationEnsuring the adequacy of sales-related equipment or materialResponding to complaints from customers and give after-sales support when requested 
      Job Description - Sales Coordinator Job Location - Delhi The sales coordinator's responsibilities include supporting sales, ensuring order satisfaction, coordinating with other departments, motivating staff, handling administrative duties, and promoting customer satisfaction.You should also possess strong communication, interpersonal, and customer service skills.Coordinating the sales team by managing schedules, filing important documents and communicating relevant informationEnsuring the adequacy of sales-related equipment or materialResponding to complaints from customers and give after-sales support when requested 
      • gurgaon, haryana
      • permanent
      Daily Production PlanningClosely monitored production to ensure goods was produced to high quality standards.Improve operation efficiency by closely monitoring team production and identifying inefficient process.Improved company customer service rating by 100%.Organised production timetable to maximize efficiency and loss of production time.Hourly Production report.Regularly planned and organized maintenance of machinery and equipment.Daily Planning of Machine Shop.Time Study Report Analysis.Daily washing line check & analysis.Implemented root cause and corrective action to remove production constrains and improved product quality. 
      Daily Production PlanningClosely monitored production to ensure goods was produced to high quality standards.Improve operation efficiency by closely monitoring team production and identifying inefficient process.Improved company customer service rating by 100%.Organised production timetable to maximize efficiency and loss of production time.Hourly Production report.Regularly planned and organized maintenance of machinery and equipment.Daily Planning of Machine Shop.Time Study Report Analysis.Daily washing line check & analysis.Implemented root cause and corrective action to remove production constrains and improved product quality. 
      • chennai, tamil nadu
      • permanent
      • 24
      Asst. Manager – ChangeManagement Grade/LevelDepartment IT - Infra Location FTOrganizational RelationshipsPositionreporting to Manager - ITSMNo. of DirectReportsJob PurposeResponsible for managing the end-to-end ITSM change management process and to incorporatePolicies/Process/Procedures and SOP Creation for the ITIL processes.Key ResponsibilitiesFunctionalResponsibilities 3 to 4 years of Proven work experience as ITSM Change Management lead. Very good knowledge on ITSM process with customer-service oriented andproblem-solving attitude. Responsible for managing the end-to-end Change Management process includingapplication and infrastructure and BMC module as per ITIL standards. Hands on experience in Change Management to track, analyze, validate &Process all Infra/Network/Application change requests from different domains andthird parties Develop a change management strategy based on situational awareness of thedetails for the change and the stake holders being impacted by the change. Ensure all implemented changes are reviewed and then closed. Ensuring that change authorization is provided before any activity or release thatrequires into production. Conduct a post review of failed or incident caused by change and implementappropriate steps to avoid failure. Develop, maintain, improve, and communicate operational standards andguidelines for IT Change Management. Monitoring and driving the process to Continuous service improvement. Excellent verbal/written communication, collaboration, analytical and presentationskills to lead an environment driven by customer service and teamwork. Assess effectiveness of policies and procedures; participate in developingservice/process performance assessment criteria and recommendingimprovementsJob RequirementsQualifications Graduate / Postgraduate in Computer Science / ITExperience 3 - 4 years of Experience with Microsoft CertificationsFunctionalCompetenciesHands on experience in ITSM Change ManagementITIL V3ITSM, Incident, Problem, Change, Release, knowledge ManagementClassification: InternalReady to Work under pressureBehavioralCompetenciesStrong problem solving and communication skillsHave a flexible and 'can do' attitude
      Asst. Manager – ChangeManagement Grade/LevelDepartment IT - Infra Location FTOrganizational RelationshipsPositionreporting to Manager - ITSMNo. of DirectReportsJob PurposeResponsible for managing the end-to-end ITSM change management process and to incorporatePolicies/Process/Procedures and SOP Creation for the ITIL processes.Key ResponsibilitiesFunctionalResponsibilities 3 to 4 years of Proven work experience as ITSM Change Management lead. Very good knowledge on ITSM process with customer-service oriented andproblem-solving attitude. Responsible for managing the end-to-end Change Management process includingapplication and infrastructure and BMC module as per ITIL standards. Hands on experience in Change Management to track, analyze, validate &Process all Infra/Network/Application change requests from different domains andthird parties Develop a change management strategy based on situational awareness of thedetails for the change and the stake holders being impacted by the change. Ensure all implemented changes are reviewed and then closed. Ensuring that change authorization is provided before any activity or release thatrequires into production. Conduct a post review of failed or incident caused by change and implementappropriate steps to avoid failure. Develop, maintain, improve, and communicate operational standards andguidelines for IT Change Management. Monitoring and driving the process to Continuous service improvement. Excellent verbal/written communication, collaboration, analytical and presentationskills to lead an environment driven by customer service and teamwork. Assess effectiveness of policies and procedures; participate in developingservice/process performance assessment criteria and recommendingimprovementsJob RequirementsQualifications Graduate / Postgraduate in Computer Science / ITExperience 3 - 4 years of Experience with Microsoft CertificationsFunctionalCompetenciesHands on experience in ITSM Change ManagementITIL V3ITSM, Incident, Problem, Change, Release, knowledge ManagementClassification: InternalReady to Work under pressureBehavioralCompetenciesStrong problem solving and communication skillsHave a flexible and 'can do' attitude
      • bengaluru / bangalore
      • contract
      • 1
      Required skills:- 3+ years of QA/UAT experience- experience with web services and API testing (REST)- good knowledge of TestRail software or similar- experience in selenium (or similar) to perform the autotests- attention to detail - customer service orientation- working knowledge of tools, methods, and concepts of quality assurance — postman, apache benchmark, manual testing etc.- communication skills - verbal and written- good knowledge of different testing methodologies- agile workflows and teamwork- create bug reports- perform manual (or auto) testing and create test reports- create test runs and test cases
      Required skills:- 3+ years of QA/UAT experience- experience with web services and API testing (REST)- good knowledge of TestRail software or similar- experience in selenium (or similar) to perform the autotests- attention to detail - customer service orientation- working knowledge of tools, methods, and concepts of quality assurance — postman, apache benchmark, manual testing etc.- communication skills - verbal and written- good knowledge of different testing methodologies- agile workflows and teamwork- create bug reports- perform manual (or auto) testing and create test reports- create test runs and test cases
      • bangalore, karnataka
      • contract
      • 1
      Required skills:- 3+ years of QA/UAT experience- experience with web services and API testing (REST)- good knowledge of TestRail software or similar- experience in selenium (or similar) to perform the autotests- attention to detail - customer service orientation- working knowledge of tools, methods, and concepts of quality assurance — postman, apache benchmark, manual testing etc.- communication skills - verbal and written- good knowledge of different testing methodologies- agile workflows and teamwork- create bug reports- perform manual (or auto) testing and create test reports- create test runs and test cases
      Required skills:- 3+ years of QA/UAT experience- experience with web services and API testing (REST)- good knowledge of TestRail software or similar- experience in selenium (or similar) to perform the autotests- attention to detail - customer service orientation- working knowledge of tools, methods, and concepts of quality assurance — postman, apache benchmark, manual testing etc.- communication skills - verbal and written- good knowledge of different testing methodologies- agile workflows and teamwork- create bug reports- perform manual (or auto) testing and create test reports- create test runs and test cases
      • pune cantt east
      • permanent
      Qualifications and Experience Levels: B. E. or B. Tech (Mech./Prod.) 8 to 10 years experience of Vendor development of machining parts Must have practical experience of visiting manufacturing industries for developmentwork. Engineering Drawings & Machining processes knowhow. Strong negotiation, management, and decision-making skills. Good interpersonal and customer service skills. Organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Effective written and verbal communication skills. Should have valid driving license & ability to travel for work Proficient in all Microsoft Office applications
      Qualifications and Experience Levels: B. E. or B. Tech (Mech./Prod.) 8 to 10 years experience of Vendor development of machining parts Must have practical experience of visiting manufacturing industries for developmentwork. Engineering Drawings & Machining processes knowhow. Strong negotiation, management, and decision-making skills. Good interpersonal and customer service skills. Organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Effective written and verbal communication skills. Should have valid driving license & ability to travel for work Proficient in all Microsoft Office applications
      • bommanahalli (bangalore)
      • permanent
      Position : SAP CS & SD Consultant (Functional) Location : Bangalore/Pune  Skills : SAP CS and SD  Strong SAP technical, Configuration, and business area knowledge in the Customer Service (CS) module Strong experience in CS/SM business processes - Service quote, service contracts, service notifications, internal repairs, field service, repair/in-house repairs, including warranty/non-warranty repairs, DIP profile configuration, task list, and resource-related billing, debit memo requests. Extensive hands-on experience in Order Management, Pricing, Service notifications, Service Orders, Repair Orders, Repair procedures, RRB, Return Orders, Debit/Credit memos, Variant Configuration, Master Data including Classification, Dependencies, Material Masters, and Bill of Materials etc. Sound knowledge of repair processing, goods receipt, storage location and tracking, and SAP Service Order processing integration.
      Position : SAP CS & SD Consultant (Functional) Location : Bangalore/Pune  Skills : SAP CS and SD  Strong SAP technical, Configuration, and business area knowledge in the Customer Service (CS) module Strong experience in CS/SM business processes - Service quote, service contracts, service notifications, internal repairs, field service, repair/in-house repairs, including warranty/non-warranty repairs, DIP profile configuration, task list, and resource-related billing, debit memo requests. Extensive hands-on experience in Order Management, Pricing, Service notifications, Service Orders, Repair Orders, Repair procedures, RRB, Return Orders, Debit/Credit memos, Variant Configuration, Master Data including Classification, Dependencies, Material Masters, and Bill of Materials etc. Sound knowledge of repair processing, goods receipt, storage location and tracking, and SAP Service Order processing integration.
      • bommanahalli (bangalore)
      • permanent
      Technical Support SpecialistExp : 3-7 YearsLocation : Bangalore Skills :  Manages the lifecycle (ticket generation to closure) of all in-scope incidents and service requests in line with service tickets best practice ways of working. Resolves incidents and fulfills service requests with high level of customer service. Prepare and maintain KDs for services in scope. Participate in testing for introduction of new or improved services. L1-L2 Server/Network management L1-L2 Security related responsibilities Mail Administration Required Education / Experience  3 - 6 years of experience in a related position in a corporate environment  Bachelor Degree in IT or business related field or the recognized equivalent in work experience or self-study  Experience with Desktop, LAN and telecommunications devices including mobile devices Preferred Education / Experience  Microsoft, A+  ITIL
      Technical Support SpecialistExp : 3-7 YearsLocation : Bangalore Skills :  Manages the lifecycle (ticket generation to closure) of all in-scope incidents and service requests in line with service tickets best practice ways of working. Resolves incidents and fulfills service requests with high level of customer service. Prepare and maintain KDs for services in scope. Participate in testing for introduction of new or improved services. L1-L2 Server/Network management L1-L2 Security related responsibilities Mail Administration Required Education / Experience  3 - 6 years of experience in a related position in a corporate environment  Bachelor Degree in IT or business related field or the recognized equivalent in work experience or self-study  Experience with Desktop, LAN and telecommunications devices including mobile devices Preferred Education / Experience  Microsoft, A+  ITIL
      • bengaluru / bangalore
      • permanent
      Job Description:     Contacting potential clients to establish rapport and arrange meetings.• Planning and overseeing new marketing initiatives.• Researching organizations and individuals to find new opportunities.• Increasing the value of current customers while attracting new ones.• Finding and developing new markets and improving sales.• Attending conferences, meetings, and industry events.• Developing quotes and proposals for clients.• Developing goals for the development team and business growth and ensuring theyare met.• Training personnel and helping team members develop their skills. Skills : Experience in managing key customer relationships, executing major negotiationsand closing major opportunities is a requirement• Ability to multi-task across multiple projects and internal stakeholders in a Globalorganization• Understanding of sales principles and customer service practices• Knowledge of customer and market dynamics and requirements.• Strong negotiation and sales skills• excellent project management & oral and written communication skills• Very strong analytical and organizational skills• Team Leadership
      Job Description:     Contacting potential clients to establish rapport and arrange meetings.• Planning and overseeing new marketing initiatives.• Researching organizations and individuals to find new opportunities.• Increasing the value of current customers while attracting new ones.• Finding and developing new markets and improving sales.• Attending conferences, meetings, and industry events.• Developing quotes and proposals for clients.• Developing goals for the development team and business growth and ensuring theyare met.• Training personnel and helping team members develop their skills. Skills : Experience in managing key customer relationships, executing major negotiationsand closing major opportunities is a requirement• Ability to multi-task across multiple projects and internal stakeholders in a Globalorganization• Understanding of sales principles and customer service practices• Knowledge of customer and market dynamics and requirements.• Strong negotiation and sales skills• excellent project management & oral and written communication skills• Very strong analytical and organizational skills• Team Leadership
      • chennai, tamil nadu
      • permanent
      • 24
      Manager - ITSM Grade/LevelDepartment IT - Infra Location FTOrganizational RelationshipsPositionreporting to Santosh KumarNo. of DirectReportsJob PurposeResponsible for managing the end-to-end ITSM processes which includes incident, problem, change andknowledge management and to incorporate Policies/Process/Procedures and SOP Creation for the ITILprocesses.Key ResponsibilitiesFunctionalResponsibilities 6 to 8 years of Proven work experience as IT Service Management lead for end-to-end incident, problem, change and knowledge management. Very good ITIL knowledge with customer-service oriented and problem-solvingattitude. Monitoring the effectiveness of incident management and makingrecommendations for improvement. Managing Major incidents and circulate incident report to business stack holders. Prepare root cause analysis report for every critical outage and problem and shareit with all stakeholders and ensure permanent fix for every root cause found. Should have effectively managed problem management process across complexlandscape by driving engagements with diverse stakeholders including suppliers,with focus on preventing incidents from happening Responsible for managing the end-to-end Change Management process includingapplication and infrastructure and BMC module as per ITIL standards. Develop, maintain, improve, and communicate operational standards andguidelines for IT Change Management. Ensure all implemented changes are reviewed and then closed. Ensuring that change authorization is provided before any activity or release thatrequires into production. Conduct a post review of failed or incident caused by change and implementappropriate steps to avoid failure. Knowledge on the asset management process as per ITSM standard. Monitoring the process and drive the team to Continuous service improvement. Excellent verbal/written communication, collaboration, analytical and presentationskills to lead an environment driven by customer service and teamwork. Assess effectiveness of policies and procedures; participate in developingservice/process performance assessment criteria and recommendingimprovementsJob RequirementsQualifications Graduate / Postgraduate in Computer Science / ITExperience 6 - 8 years of Experience with Microsoft CertificationsClassification: InternalFunctionalCompetenciesHands on experience in ITSM service ManagementITIL V3, ITSMITSM, Incident, Problem, Change, Release, knowledge ManagementReady to Work under pressureBehavioralCompetenciesStrong problem solving and communication skillsHave a flexible and 'can do' attitude
      Manager - ITSM Grade/LevelDepartment IT - Infra Location FTOrganizational RelationshipsPositionreporting to Santosh KumarNo. of DirectReportsJob PurposeResponsible for managing the end-to-end ITSM processes which includes incident, problem, change andknowledge management and to incorporate Policies/Process/Procedures and SOP Creation for the ITILprocesses.Key ResponsibilitiesFunctionalResponsibilities 6 to 8 years of Proven work experience as IT Service Management lead for end-to-end incident, problem, change and knowledge management. Very good ITIL knowledge with customer-service oriented and problem-solvingattitude. Monitoring the effectiveness of incident management and makingrecommendations for improvement. Managing Major incidents and circulate incident report to business stack holders. Prepare root cause analysis report for every critical outage and problem and shareit with all stakeholders and ensure permanent fix for every root cause found. Should have effectively managed problem management process across complexlandscape by driving engagements with diverse stakeholders including suppliers,with focus on preventing incidents from happening Responsible for managing the end-to-end Change Management process includingapplication and infrastructure and BMC module as per ITIL standards. Develop, maintain, improve, and communicate operational standards andguidelines for IT Change Management. Ensure all implemented changes are reviewed and then closed. Ensuring that change authorization is provided before any activity or release thatrequires into production. Conduct a post review of failed or incident caused by change and implementappropriate steps to avoid failure. Knowledge on the asset management process as per ITSM standard. Monitoring the process and drive the team to Continuous service improvement. Excellent verbal/written communication, collaboration, analytical and presentationskills to lead an environment driven by customer service and teamwork. Assess effectiveness of policies and procedures; participate in developingservice/process performance assessment criteria and recommendingimprovementsJob RequirementsQualifications Graduate / Postgraduate in Computer Science / ITExperience 6 - 8 years of Experience with Microsoft CertificationsClassification: InternalFunctionalCompetenciesHands on experience in ITSM service ManagementITIL V3, ITSMITSM, Incident, Problem, Change, Release, knowledge ManagementReady to Work under pressureBehavioralCompetenciesStrong problem solving and communication skillsHave a flexible and 'can do' attitude
      • mangaluru
      • permanent
      The Specific duties of an Operations Manager includes formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels.  1. Office license renewals/rental contracts and agreements etc.2. Sales orders/Delivery/tracking/Escalations/updating customers and invoicing3. Vendor account management/Supplier payments/Reconciliations4. Signing NDA’s with customers5. Labor filing Annually for India offices6. Professional tax payments/e-filing7. GST filing and payments/Lease with auditor’s office8. Other operational needs as per its requirements.
      The Specific duties of an Operations Manager includes formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels.  1. Office license renewals/rental contracts and agreements etc.2. Sales orders/Delivery/tracking/Escalations/updating customers and invoicing3. Vendor account management/Supplier payments/Reconciliations4. Signing NDA’s with customers5. Labor filing Annually for India offices6. Professional tax payments/e-filing7. GST filing and payments/Lease with auditor’s office8. Other operational needs as per its requirements.
      • no data
      • permanent
      Role: VP Customer SuccessClient: A leading SAAS IT product companyLocaton: Mumbai, Gujrgaon and Bangalore Responsibilities:  • Develop the strategic direction of the Customer Success organization, working with other organizations like Sales, Support and Professional Services• Design customer success roadmap to strategically engage, retain, and scale the client base globally• Identify opportunities for continuous improvement, drive value engineering for our customers and help foster company-wide culture of Customer Success.• Serve as an Executive Sponsor and key business partner for strategic customers• Work closely with the product team to share customer usage insights that guide product backlog and effectively leverage the enhancements to drive customer success• Deliver meaningful insights from customer engagement, feedback and usage patterns to bring about organization change Requirements: • 18-20 years experience in Account Management, Operations management, and Customer support at technology companies.• Experience in leading Customer Success, Delivery, Customer Service and Support function in a leadership capacity required• Experience in the CPG domain + Cloud technology + CSM experience• Should have experience of working with Global Customers.• Should have Strategic Vision and leadership skills• Dynamic person with good knowledge about the domain, technology, and market
      Role: VP Customer SuccessClient: A leading SAAS IT product companyLocaton: Mumbai, Gujrgaon and Bangalore Responsibilities:  • Develop the strategic direction of the Customer Success organization, working with other organizations like Sales, Support and Professional Services• Design customer success roadmap to strategically engage, retain, and scale the client base globally• Identify opportunities for continuous improvement, drive value engineering for our customers and help foster company-wide culture of Customer Success.• Serve as an Executive Sponsor and key business partner for strategic customers• Work closely with the product team to share customer usage insights that guide product backlog and effectively leverage the enhancements to drive customer success• Deliver meaningful insights from customer engagement, feedback and usage patterns to bring about organization change Requirements: • 18-20 years experience in Account Management, Operations management, and Customer support at technology companies.• Experience in leading Customer Success, Delivery, Customer Service and Support function in a leadership capacity required• Experience in the CPG domain + Cloud technology + CSM experience• Should have experience of working with Global Customers.• Should have Strategic Vision and leadership skills• Dynamic person with good knowledge about the domain, technology, and market
      • no data
      • contract
         Has experience in Customer Service and or Supply Chain or Logistics Industry   IT software familiarity (Microsoft and Internet)  Excellent English / Local language skills  Supply Chain experience would be an added advantage   Excellent Communication skills Identifies opportunities to improve the customer experience by resolving complaints / queries received by phone / mail and recording the same.Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, redirects, orders scheduled not deliveredHandle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate.Apply shipment exception in GSAP as advised by Scheduler (Specific during month end / delivery delay) Implement action items of BCP related to Scheduling / Scheduling Support activities for business continuity purpose as and when required Contribute for improvements in terms of scheduling KPIS like avoiding stock-outs, minimizing RO detention, minimizing multi-dropping, etcUpload orders in Cross during scheduling carried out by MIS Tool
         Has experience in Customer Service and or Supply Chain or Logistics Industry   IT software familiarity (Microsoft and Internet)  Excellent English / Local language skills  Supply Chain experience would be an added advantage   Excellent Communication skills Identifies opportunities to improve the customer experience by resolving complaints / queries received by phone / mail and recording the same.Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, redirects, orders scheduled not deliveredHandle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate.Apply shipment exception in GSAP as advised by Scheduler (Specific during month end / delivery delay) Implement action items of BCP related to Scheduling / Scheduling Support activities for business continuity purpose as and when required Contribute for improvements in terms of scheduling KPIS like avoiding stock-outs, minimizing RO detention, minimizing multi-dropping, etcUpload orders in Cross during scheduling carried out by MIS Tool
      • bangalore city
      • permanent
      • 12
      Roles and ResponsibilitiesAs a Help Desk agent, you will:• Attend users on the phone and the chat system• Work on tickets assigned to you, by following our knowledge base.• Identify and communicate recurring issues that need to be escalated• Flexible to work in 24/7 rotational shifts (Weekdays / Weekends)• Keep your knowledge up to date by reading and understanding the new KB articles published internally for IT on a regular basis.• Keep tickets up to date with notes, troubleshooting steps done and error messages the user receives.BASIC QUALIFICATIONS• Minimum of 1 year of experience in a help desk or technical environment.• Excellent communication skills and demonstrated customer service orientation.• Demonstrated technical troubleshooting skills in various environments• Ability to follow complex technical documentation with troubleshooting steps• Understanding of most major operating systems, Active Directory, and networking technologies.• Demonstrated understanding of Microsoft Office products.• Clarity in understanding of customer needs and skills required to deal with Ambiguous situation.• Working knowledge of Service Desk incident ticket systems like Ticketing tools – Service Now• Must be reliable, dependable, flexible, and able to multi-task with priority.• Able to manage incidents and tasks within SLAs.
      Roles and ResponsibilitiesAs a Help Desk agent, you will:• Attend users on the phone and the chat system• Work on tickets assigned to you, by following our knowledge base.• Identify and communicate recurring issues that need to be escalated• Flexible to work in 24/7 rotational shifts (Weekdays / Weekends)• Keep your knowledge up to date by reading and understanding the new KB articles published internally for IT on a regular basis.• Keep tickets up to date with notes, troubleshooting steps done and error messages the user receives.BASIC QUALIFICATIONS• Minimum of 1 year of experience in a help desk or technical environment.• Excellent communication skills and demonstrated customer service orientation.• Demonstrated technical troubleshooting skills in various environments• Ability to follow complex technical documentation with troubleshooting steps• Understanding of most major operating systems, Active Directory, and networking technologies.• Demonstrated understanding of Microsoft Office products.• Clarity in understanding of customer needs and skills required to deal with Ambiguous situation.• Working knowledge of Service Desk incident ticket systems like Ticketing tools – Service Now• Must be reliable, dependable, flexible, and able to multi-task with priority.• Able to manage incidents and tasks within SLAs.
      • bangalore city
      • permanent
      • 12
      As a Help Desk agent, you will:• Attend users on the phone and the chat system• Work on tickets assigned to you, by following our knowledge base.• Identify and communicate recurring issues that need to be escalated• Flexible to work in 24/7 rotational shifts (Weekdays / Weekends)• Keep your knowledge up to date by reading and understanding the new KB articles published internally for IT on a regular basis.• Keep tickets up to date with notes, troubleshooting steps done and error messages the user receives.BASIC QUALIFICATIONS• Minimum of 1 year of experience in a help desk or technical environment.• Excellent communication skills and demonstrated customer service orientation.• Demonstrated technical troubleshooting skills in various environments• Ability to follow complex technical documentation with troubleshooting steps• Understanding of most major operating systems, Active Directory, and networking technologies.• Demonstrated understanding of Microsoft Office products.• Clarity in understanding of customer needs and skills required to deal with Ambiguous situation.• Working knowledge of Service Desk incident ticket systems like Ticketing tools – Service Now• Must be reliable, dependable, flexible, and able to multi-task with priority.• Able to manage incidents and tasks within SLAs.
      As a Help Desk agent, you will:• Attend users on the phone and the chat system• Work on tickets assigned to you, by following our knowledge base.• Identify and communicate recurring issues that need to be escalated• Flexible to work in 24/7 rotational shifts (Weekdays / Weekends)• Keep your knowledge up to date by reading and understanding the new KB articles published internally for IT on a regular basis.• Keep tickets up to date with notes, troubleshooting steps done and error messages the user receives.BASIC QUALIFICATIONS• Minimum of 1 year of experience in a help desk or technical environment.• Excellent communication skills and demonstrated customer service orientation.• Demonstrated technical troubleshooting skills in various environments• Ability to follow complex technical documentation with troubleshooting steps• Understanding of most major operating systems, Active Directory, and networking technologies.• Demonstrated understanding of Microsoft Office products.• Clarity in understanding of customer needs and skills required to deal with Ambiguous situation.• Working knowledge of Service Desk incident ticket systems like Ticketing tools – Service Now• Must be reliable, dependable, flexible, and able to multi-task with priority.• Able to manage incidents and tasks within SLAs.
      • north chennai thermal pp
      • permanent
      • 12
      Experience & Background:1. 3+ Years of experience in software development in any of the modern software architecture.2. Experience on working in C# programming language. Experience in JavaScript isadvantage/preferred.3. Experience on building application on anyone of the Cloud platform – Azure, AWS, GCP.4. Working knowledge on web frameworks like .NET, .NET Core, Entity Framework Core.5. Strong knowledge on the RDBMS and NoSQL Concepts and working experience on SQLServer or PostgreSQL or MongoDb.6. Have used git, GitHub or bitbucket effectively.Key result areas / Critical Success Factors:The successful candidate will be able to:1. One or more product component knowledge.2. Able to pick right solutions for our business/technology objectives.3. Understand the acceptance criteria of the feature/enablers precisely, and able to do effectiveanalysis on dependency, integration, estimation and scoping.4. Can deliver workable solutions which is tested, stable, scalable, reliable, maintainable anddocumented.5. Able to build the quality solutions on time and escalate when needed.6. Plan and organize the developed objectives for shipment.7. Supportability on the releases, production incident and customer service tickets.
      Experience & Background:1. 3+ Years of experience in software development in any of the modern software architecture.2. Experience on working in C# programming language. Experience in JavaScript isadvantage/preferred.3. Experience on building application on anyone of the Cloud platform – Azure, AWS, GCP.4. Working knowledge on web frameworks like .NET, .NET Core, Entity Framework Core.5. Strong knowledge on the RDBMS and NoSQL Concepts and working experience on SQLServer or PostgreSQL or MongoDb.6. Have used git, GitHub or bitbucket effectively.Key result areas / Critical Success Factors:The successful candidate will be able to:1. One or more product component knowledge.2. Able to pick right solutions for our business/technology objectives.3. Understand the acceptance criteria of the feature/enablers precisely, and able to do effectiveanalysis on dependency, integration, estimation and scoping.4. Can deliver workable solutions which is tested, stable, scalable, reliable, maintainable anddocumented.5. Able to build the quality solutions on time and escalate when needed.6. Plan and organize the developed objectives for shipment.7. Supportability on the releases, production incident and customer service tickets.
      • bengaluru / bangalore
      • permanent
      ROLES & RESPONSIBILITIES Supervising the day-to-day operations of the administrative department and staff members. Hiring, training, and evaluating employees and taking corrective action when necessary. Developing, reviewing, and improving administrative systems, policies, and procedures. Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained. Provide, maintain and ensure proper food facility, health & hygiene in office canteen premises. Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses. Planning, scheduling, and promoting office events, including meetings, conferences, interviews,orientations, and training sessions. Collecting, organizing, and storing information using computers and filing systems. Overseeing special projects and tracking progress towards company goals. Oversee facilities services and maintenance activities (e.g. electricians, housekeeping) Building and expanding on skills by engaging in educational opportunities. Arrange travel tickets & accommodations and process expense forms. Answer employee queries about admin-related issues. Handle any other administrative related activities whenever required. DESIRABLE SKILLS Excellent communication and Research Skills. Proficiency in Microsoft Office (Word, PowerPoint, and Excel). Strong interpersonal skills. Exceptional leadership and time, task, and resource management skills. Ability to plan for and keep track of multiple projects and deadlines. Familiarity with budget planning and enforcement, human resources, and customer service procedures. 
      ROLES & RESPONSIBILITIES Supervising the day-to-day operations of the administrative department and staff members. Hiring, training, and evaluating employees and taking corrective action when necessary. Developing, reviewing, and improving administrative systems, policies, and procedures. Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained. Provide, maintain and ensure proper food facility, health & hygiene in office canteen premises. Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses. Planning, scheduling, and promoting office events, including meetings, conferences, interviews,orientations, and training sessions. Collecting, organizing, and storing information using computers and filing systems. Overseeing special projects and tracking progress towards company goals. Oversee facilities services and maintenance activities (e.g. electricians, housekeeping) Building and expanding on skills by engaging in educational opportunities. Arrange travel tickets & accommodations and process expense forms. Answer employee queries about admin-related issues. Handle any other administrative related activities whenever required. DESIRABLE SKILLS Excellent communication and Research Skills. Proficiency in Microsoft Office (Word, PowerPoint, and Excel). Strong interpersonal skills. Exceptional leadership and time, task, and resource management skills. Ability to plan for and keep track of multiple projects and deadlines. Familiarity with budget planning and enforcement, human resources, and customer service procedures. 
      • rajbhavan (bangalore)
      • contract
      • 12
       Offshore Job Description for Desk side support TechRequired Skills - 3-5Windows OS skills/knolwedge, VPN/at home WIFI support, MS office knowledge, Ability to use SCCM to deliver software, Active DirectoryDesired skills, responsibilities, experience needed ResponsibilitiesPerform phone support to remote users using individual judgment and initiative with minimum Supervision and direction.Demonstrated ability to install software, trouble shoot VDI/AWS/Citrix issues as they pertain to the desktop.Diagnose and troubleshoots end user desktop application and hardware issues and provide efficient, technically appropriate solutions.Provide fast, effective resolution of problems or escalation on behalf of the customer to ensure the best end user experience possible.Provide case status updates to management and end-users in a timely mannerSupport and maintain effective relationships with usersDevelop, document, and implement standard operating procedures and remote customer service guidelinesProvide support for PCs, laptops, printers, cell phones, tablets and associated peripheral devices; proven ability to troubleshoot home network setups and isolate issues between wireless, home LAN and WANSupport end users in their use of core applications such as Microsoft Office, Citrix, and MDM (mobile device management), as well as basic understanding and troubleshooting for PL Business applications (will train).
       Offshore Job Description for Desk side support TechRequired Skills - 3-5Windows OS skills/knolwedge, VPN/at home WIFI support, MS office knowledge, Ability to use SCCM to deliver software, Active DirectoryDesired skills, responsibilities, experience needed ResponsibilitiesPerform phone support to remote users using individual judgment and initiative with minimum Supervision and direction.Demonstrated ability to install software, trouble shoot VDI/AWS/Citrix issues as they pertain to the desktop.Diagnose and troubleshoots end user desktop application and hardware issues and provide efficient, technically appropriate solutions.Provide fast, effective resolution of problems or escalation on behalf of the customer to ensure the best end user experience possible.Provide case status updates to management and end-users in a timely mannerSupport and maintain effective relationships with usersDevelop, document, and implement standard operating procedures and remote customer service guidelinesProvide support for PCs, laptops, printers, cell phones, tablets and associated peripheral devices; proven ability to troubleshoot home network setups and isolate issues between wireless, home LAN and WANSupport end users in their use of core applications such as Microsoft Office, Citrix, and MDM (mobile device management), as well as basic understanding and troubleshooting for PL Business applications (will train).
      • bangalore city
      • permanent
      • 6
      Requirements: BS/BA or equivalent degree in Business or IT experience with Salesforce.com administration and implementation (design, configuration, deployment) Demonstrated ability to understand business needs and translate requirements into technical solutions Salesforce Administrator with knowledge on Salesforce.com configuration best practices Comprehensive experience on debugging and troubleshooting in Salesforce Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects. experience in CRM, Service Cloud, PRM application in a business or IT administrator/support function. Positive, customer-service attitude. Ability to balance customer needs with technology capabilities Experienced in a support environment: support process, escalation protocol, and adherence to SLA (service level agreement) Experience with identifying improvement opportunities, defining and implementing new processes Demonstrate the ability to interpret a business transactional issue and recommend resolution paths Self-starter who thrives in a fast-paced environment that is detailed oriented, highly organized with strong problem solving, business analysis, communication and presentation skills. Hands on experience in Salesforce.com or CRM/PRM applications, and MS Office tools Experience in Renewals Support, Operations, Partner, Service, or Sales Operations a plus Following SalesForce.com certification is a pluso Salesforce Certified Administratoro Salesforce Certified Advanced Administrator --
      Requirements: BS/BA or equivalent degree in Business or IT experience with Salesforce.com administration and implementation (design, configuration, deployment) Demonstrated ability to understand business needs and translate requirements into technical solutions Salesforce Administrator with knowledge on Salesforce.com configuration best practices Comprehensive experience on debugging and troubleshooting in Salesforce Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects. experience in CRM, Service Cloud, PRM application in a business or IT administrator/support function. Positive, customer-service attitude. Ability to balance customer needs with technology capabilities Experienced in a support environment: support process, escalation protocol, and adherence to SLA (service level agreement) Experience with identifying improvement opportunities, defining and implementing new processes Demonstrate the ability to interpret a business transactional issue and recommend resolution paths Self-starter who thrives in a fast-paced environment that is detailed oriented, highly organized with strong problem solving, business analysis, communication and presentation skills. Hands on experience in Salesforce.com or CRM/PRM applications, and MS Office tools Experience in Renewals Support, Operations, Partner, Service, or Sales Operations a plus Following SalesForce.com certification is a pluso Salesforce Certified Administratoro Salesforce Certified Advanced Administrator --
      • bangalore, karnataka
      • permanent
      Key accountabilities and responsibilities:Design, development, implementation, upgrades, integration and administration of collaboration portals and content management systems using Microsoft SharePoint technologies and toolsEmploys understanding of standards-based web design using HTML and CSSResponsible for applying SharePoint Best Practices and guidelines for setup, support and administration of an enterprise-class SharePoint environment including infrastructure, governance, security, and backup Stays abreast of related technology and recommend future system enhancements.QualificationsBachelor's degree in Information Systems/Technology or Computer Science.Minimum of 2-3 years of experience with SharePoint Online development - Modern templates, Hub sitesDemonstrated ability of SharePoint UI including customizing the ribbon, layouts, CSS and XSL.Proficiency in Programming languages and Framework, .NET, JavaScript, C#, CSS and HTML.Experience developing web applications using InfoPath, SQL, and HTML5Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload Strong customer service and communication skillsMust be a team player and have good communications skills.Strong experience in Microsoft Office productivity toolsWillingness and proven ability to learn new technologies.
      Key accountabilities and responsibilities:Design, development, implementation, upgrades, integration and administration of collaboration portals and content management systems using Microsoft SharePoint technologies and toolsEmploys understanding of standards-based web design using HTML and CSSResponsible for applying SharePoint Best Practices and guidelines for setup, support and administration of an enterprise-class SharePoint environment including infrastructure, governance, security, and backup Stays abreast of related technology and recommend future system enhancements.QualificationsBachelor's degree in Information Systems/Technology or Computer Science.Minimum of 2-3 years of experience with SharePoint Online development - Modern templates, Hub sitesDemonstrated ability of SharePoint UI including customizing the ribbon, layouts, CSS and XSL.Proficiency in Programming languages and Framework, .NET, JavaScript, C#, CSS and HTML.Experience developing web applications using InfoPath, SQL, and HTML5Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload Strong customer service and communication skillsMust be a team player and have good communications skills.Strong experience in Microsoft Office productivity toolsWillingness and proven ability to learn new technologies.
      • bengaluru / bangalore
      • permanent
      RESPONSIBILITIES:- Develop frequent communication with each site community team on their requirements.- Ensure that contracts and proposals are correctly entered into organizational databases and securely maintained.- Maintain deadlines on deliverables and communicate on an ongoing basis with business partners and internal stakeholders- Develop and execute negotiation strategies that minimize potential losses and benefit the organization’s financial performance.- Assure accuracy and appropriateness of contract text and attachments.- Serve as primary organizational contact during RFX.- Working experience in Facilities / Operations / Direct & Indirect Procurement- Experience in Warehouse Management & Inventory Management- Experience in PO Generation, Vendor Relationship, Contracts- Good negotiation skills in Facility, Infra, Consumables, AMCs, and R&M- Experience in RFX, Quote Comparison, and Vendor Selection- Periodic review of vendor performance to ensure compliance with terms and to identify conflicts or changes requiring resolution at contract renewal- Aligns with managers of Operations, Community, Brand and Marketing, HR, Admin, Finance, and legal- Outstanding organizational and time management skills- Excellent customer service skills & Negotiation aptitude.QUALIFICATIONS:- Bachelor’s Degree/Engineering in a related field will be an added advantage- Min 7-10 years of work experience in Facilities/Operations/ Indirect procurement- Good to have knowledge in Spend Management, Analysis, and Reporting with hands-on Excel
      RESPONSIBILITIES:- Develop frequent communication with each site community team on their requirements.- Ensure that contracts and proposals are correctly entered into organizational databases and securely maintained.- Maintain deadlines on deliverables and communicate on an ongoing basis with business partners and internal stakeholders- Develop and execute negotiation strategies that minimize potential losses and benefit the organization’s financial performance.- Assure accuracy and appropriateness of contract text and attachments.- Serve as primary organizational contact during RFX.- Working experience in Facilities / Operations / Direct & Indirect Procurement- Experience in Warehouse Management & Inventory Management- Experience in PO Generation, Vendor Relationship, Contracts- Good negotiation skills in Facility, Infra, Consumables, AMCs, and R&M- Experience in RFX, Quote Comparison, and Vendor Selection- Periodic review of vendor performance to ensure compliance with terms and to identify conflicts or changes requiring resolution at contract renewal- Aligns with managers of Operations, Community, Brand and Marketing, HR, Admin, Finance, and legal- Outstanding organizational and time management skills- Excellent customer service skills & Negotiation aptitude.QUALIFICATIONS:- Bachelor’s Degree/Engineering in a related field will be an added advantage- Min 7-10 years of work experience in Facilities/Operations/ Indirect procurement- Good to have knowledge in Spend Management, Analysis, and Reporting with hands-on Excel
      • kolkata, west bengal
      • permanent
      o and complete On-the-job induction and training at the center.2. Conduct refresher training /upskill training for existing /new products. to the executives in the hub on current and revised processes.3. Ensure full compliance of operations standards.4. Identify and close gaps in performance demonstrated by executives through coaching.5. Share feedback from the executive with the relevant designated POCs, and ensure closure on the feedback loop where possible be the voice of the executive.6. Maintain data of executives about their on the job training, assessments and field performance observation.7. Ensure focussed refreshers for the non-performing executives.8. Motivate the executive to enhance the performance.9. Control attrition of the executive. Identify reasons for attrition. Conduct Exit Interviews and update In-Charge and HR.10. Share best practices for delivering delightful experience to the internal and external customers. 11. Maintain MIS (Records) of training and individual’s performance.12. Communicate changes in operational standards, processes and policies to executives from time to time.13. Improve team capabilities through coaching and mentoring.14. Support Centre In-Charge on employee engagement initiatives.15. Coordinate with HR and resolve employee queries about employee benefits and compliances.16. Creating awareness of Zero Tolerance Policy (ZTP) and Code of Conduct (COC).17. Create/customize training content and modify the existing training content on regular basis, provide inputs for development/enhancement of modules to the Managers/Team Leaders.Profile: Any Graduate in Any Specialization, Good working knowledge of MS Office tools. Excellent communication, written and presentation skills. Candidate should be well versed with all the training Methodologies,Techniques & Skill certificationCustomer service experience will be an added advantage
      o and complete On-the-job induction and training at the center.2. Conduct refresher training /upskill training for existing /new products. to the executives in the hub on current and revised processes.3. Ensure full compliance of operations standards.4. Identify and close gaps in performance demonstrated by executives through coaching.5. Share feedback from the executive with the relevant designated POCs, and ensure closure on the feedback loop where possible be the voice of the executive.6. Maintain data of executives about their on the job training, assessments and field performance observation.7. Ensure focussed refreshers for the non-performing executives.8. Motivate the executive to enhance the performance.9. Control attrition of the executive. Identify reasons for attrition. Conduct Exit Interviews and update In-Charge and HR.10. Share best practices for delivering delightful experience to the internal and external customers. 11. Maintain MIS (Records) of training and individual’s performance.12. Communicate changes in operational standards, processes and policies to executives from time to time.13. Improve team capabilities through coaching and mentoring.14. Support Centre In-Charge on employee engagement initiatives.15. Coordinate with HR and resolve employee queries about employee benefits and compliances.16. Creating awareness of Zero Tolerance Policy (ZTP) and Code of Conduct (COC).17. Create/customize training content and modify the existing training content on regular basis, provide inputs for development/enhancement of modules to the Managers/Team Leaders.Profile: Any Graduate in Any Specialization, Good working knowledge of MS Office tools. Excellent communication, written and presentation skills. Candidate should be well versed with all the training Methodologies,Techniques & Skill certificationCustomer service experience will be an added advantage
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