- Key ResponsibilitiesRespond to client issues received by telephone, voice mail, e-mail and via the customer portalManage and complete scheduled tasks on timeEnsure effective client communications take placeEnsure the effective assignment and escalation of incidents to senior engineers where appropriateAdvise the Team Lead and/or Shift Manager of emerging issuesAdherence to ITIL processesContribute documentation to the shared knowledge baseEnsure all changeKey ResponsibilitiesRespond to client issues received by telephone, voice mail, e-mail and via the customer portalManage and complete scheduled tasks on timeEnsure effective client communications take placeEnsure the effective assignment and escalation of incidents to senior engineers where appropriateAdvise the Team Lead and/or Shift Manager of emerging issuesAdherence to ITIL processesContribute documentation to the shared knowledge baseEnsure all change
- The BOM Analyst will be responsible for data management of technical packaging specifications in a ProductLifecycle Management (PLM) system based on information provided by the packaging engineering team. This rolewill also be assisting with change management requests focused on moving packaging specification informationbetween PLM and ERP systems. This role operates as part of a Global team collaborating with engineers in theUnited States, China, India, aThe BOM Analyst will be responsible for data management of technical packaging specifications in a ProductLifecycle Management (PLM) system based on information provided by the packaging engineering team. This rolewill also be assisting with change management requests focused on moving packaging specification informationbetween PLM and ERP systems. This role operates as part of a Global team collaborating with engineers in theUnited States, China, India, a
- The Project Manager is responsible for delivering revenue generation as framed in the commercial sale in the most efficient manner whilst managing all internal and external delivery parties. The GPI team is fast moving and evolving with the wider business opportunities not only within our team but the wider business arena becoming available through growth in the role or a multitude of global roles becoming available.Critical success factors that measure peThe Project Manager is responsible for delivering revenue generation as framed in the commercial sale in the most efficient manner whilst managing all internal and external delivery parties. The GPI team is fast moving and evolving with the wider business opportunities not only within our team but the wider business arena becoming available through growth in the role or a multitude of global roles becoming available.Critical success factors that measure pe
- DUTIES AND RESPONSIBILITIESDetermines activities necessary to complete Requirements Management effort, including identification of stakeholders, and the selection of Requirements Management and business analysis techniques in accordance with the guiding principles of the Client Delivery Methodology.Organizes and synthesizes complex information provided by stakeholders, formulating information into business, functional, and non-functional requirements, docuDUTIES AND RESPONSIBILITIESDetermines activities necessary to complete Requirements Management effort, including identification of stakeholders, and the selection of Requirements Management and business analysis techniques in accordance with the guiding principles of the Client Delivery Methodology.Organizes and synthesizes complex information provided by stakeholders, formulating information into business, functional, and non-functional requirements, docu
