?- Analyse the present state of customer experience and formulate processes to enhance Customer experience - Prepare, maintain and update journey maps for each of the touch points and determine pains-points for resolution - Design and implement �customer survey(s)� to gather customer feedback - ...
?Assists manager with the daily oversight and management of daily activities over a group of representatives and/or advisors that handle basic to moderately complex client requests. Provides direction and guidance to less experienced team members. Create a team environment. Manages performance ...