3 it user support specialists jobs found in chennai.

Writing: Create self-service and assisted service troubleshooting articles for theoperations team by reauthoring content for products Team to leverage open source, existing documentation, manufacturer content,client systems to create product related documents to reauthor articles Read through exhaustive open sources and documents to restructure informationand create simple step-based and easy to follow articles Able to comprehend and write

3–5 years in technical support, QA, or software operations.Hands-on experience with AI tools for automation, testing, or data analysis (e.g., ChatGPT API, Make.com, Zapier, Freshdesk AI Assist).Strong diagnostic skills in web applications (.NET / Azure environment preferred).Understanding of testing frameworks and bug-tracking systems (GitHub, Azure DevOps, JIRA).Comfortable creating and refining AI prompts, test automation scripts, and structured

Role & Responsibilities: - Strong knowledge of Windows troubleshooting, SCCM, WDS, DHCP, DNS, and AV solutions.- Familiarity with encryption tools, SLAs, patch management, remote imaging, and ticketing tools.- Hands-on experience with L1 hardware, networking, and server troubleshooting.- Understanding of ITIL standards and ability to prioritize tasks effectively.- Flexibility to work in rotational shifts and various environments. experience8