Communication: Communicate with customers about vehicle problems, insurance, and warranty issues Estimating costs: Estimate repair costs and time, and provide a written cost estimate Customer education: Advise customers on vehicle maintenance and care, and keep them informed about service outcomes Customer service: Greet customers, listen to their concerns, and maintain positive relationships Technical knowledge: Use technical knowledge to diagnose
Communication: Communicate with customers about vehicle problems, insurance, and warranty issues Estimating costs: Estimate repair costs and time, and provide a written cost estimate Customer education: Advise customers on vehicle maintenance and care, and keep them informed about service outcomes Customer service: Greet customers, listen to their concerns, and maintain positive relationships Technical knowledge: Use technical knowledge to diagnose
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