Experince 1-3loaction-puneJob description:Ensure the delivery of exceptional customer service through effective query resolution and process adherence via phone, email, and chat.Develop strategies to improve customer satisfaction and reduce response times.Assistance with order information related to the sale of all products, including but not limited to: parts availability, pricing, order entry, quote creation, order status, invoice information, shipment
Experince 1-3loaction-puneJob description:Ensure the delivery of exceptional customer service through effective query resolution and process adherence via phone, email, and chat.Develop strategies to improve customer satisfaction and reduce response times.Assistance with order information related to the sale of all products, including but not limited to: parts availability, pricing, order entry, quote creation, order status, invoice information, shipment
What You’ll Do● Strategic Leadership: Lead and scale the company’s global billing and collections process, establishing best-in-class follow-up protocols and "best practice" standards for the department.● Team Management: Supervise and mentor a team● High-Level Negotiations: Personally handle senior-level customer escalations and complex negotiations to secure payments and reduce Days Sales Outstanding (DSO).● Process Automation: Identify, design, and
What You’ll Do● Strategic Leadership: Lead and scale the company’s global billing and collections process, establishing best-in-class follow-up protocols and "best practice" standards for the department.● Team Management: Supervise and mentor a team● High-Level Negotiations: Personally handle senior-level customer escalations and complex negotiations to secure payments and reduce Days Sales Outstanding (DSO).● Process Automation: Identify, design, and
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